Tumgik
#tumblr support
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I've had a couple of posts get legs in the last year and I have to ask, is there any way at all to mute activity on a specific post? I don't want to be getting updates every time someone reblogs a certain post for the rest of time, and I'm missing comments and reblogs on posts I care about because of it @support
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beeksyurr · 2 days
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tumblr I’m gna start tweaking WHY WON’T U LET ME GO ON PPL’S MASTERLISTS?? 🫵☹️ @staff ily but we got beef? :0
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its-raining-cats · 8 months
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papashittycams · 2 months
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Incase you feel like contacting Tumblr Support in regards to them selling your work to train AI.
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support · 7 months
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Attention: Theme developers and blog customizers on web
We’ve made some big updates to our Custom Theme documentation to help you create themes that support our Neue Post Format (NPF) and un-nested reblog UI.
What’s New:
Example theme markup – which includes our un-nested reblog UI.
Updated “Reblogs” section with explanations and examples of how to use the un-nested reblog UI in your themes in favor of the old blockquote representation.
Clarification on how to support NPF with existing theme variables.
In case you missed it, we’ve updated the Theme Garden to feature a collection of NPF-compatible themes (marked with a red star).
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Want to learn more about how to customize your blog theme on web? Have a look at our Help Center article.
Learn more about how to submit your own themes to the Theme Garden for other people to use or purchase. Be sure to review our Theme Submission Guidelines beforehand! We’re looking forward to seeing your creations.
For bug reports and feature requests, please submit a ticket using our Support Form.
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gentil-minou · 6 months
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There is absolutely no way none of these tags aren't trending like are you trying to tell me this isn't deliberate
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Like I get that tumblr tagging algorithm or whatever is dumb but are you serious
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taplharv · 1 year
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HOW DOES THIS WEBSITE WORK?!?!?!?
I DON'T KNOW HOW ANY OF THIS WORKS ANY HELP ?
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thrustin-timberlake · 9 months
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tumblr is quite literally begging us for money and then going through with changes that are openly and aggressively opposed by users AND whenever you read replies from anyone in charge its always either super dismissive, avoidant, or somehow both. like ok. cool. i think its funny you’re losing money actually. like huh, i wonder why that’s happening. i just cannot figure it out.
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" We don't like Tumblr like we used to, and barely even come on here anymore. Tumblr gets worse with every update. If you agree then like and share this, anyways have a great day "
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corrodedbisexual · 1 year
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The ultimate shadow ban survivor guide
I've seen multiple people I follow, or their mutuals affected by shadow bans lately (makes me wonder if it's @staff's attempts to fight bots going totally haywire). As someone who survived a 2-month-long shadow ban on my main this winter, I thought I'd make a post.
First step of being shadow banned: calm down and take a breath. A shadow ban is just a stupid glitch in tumblr's anti-spam system. You're not losing your blog. You're gonna need a whole lot of patience, and deal with inconveniences, but it's fixable.
Read the incredibly useful post All About Shadowban by @that-damn-girl. It outlines the symptoms quite well. The only thing I'd point out is "your original posts won’t be visible to your followers either" - afaik that doesn't happen. Everything you post and reblog will still be visible to your followers, and also they can interact with your posts - like them, reblog them, reply to them.
Just like the post says, contact support. I recommend using a different email than what your banned blog is registered to; not because your ticket won't go through (mine actually did, as I found out when they finally replied), but because you might not receive an email confirmation for your ticket (it's somehow tied to the anti-spam thing, I think), and you're going to worry and try to send more tickets, like I did.
Now wait. And wait, and wait, and wait. They are SLOW. I've seen some miraculous 1-day unbans in the #shadow ban tag, but most people, like me, wait around a month for support to reply. Those are the same guys going through thousands of bot reports every day in addition to user tickets.
If you're going to wait, might as well keep blogging. Now if this is your sideblog that's shadow banned, consider yourself lucky. Make a new temporary sideblog, use it to post your original stuff so it goes into tags (mind that it might take a few days for a new blog to start showing up in tags). Reblog everything to your shadow banned blog so you still have all content in one place and your followers see it. If it's your main that's banned, you can still do that, but there's the extra pain of not being able to reply to posts or send non-anon Asks, since that is only done from main. Might need to register a separate account for that.
Some more fun facts under readmore.
Fun fact #1
Trying to send support follow-up emails in the request confirmation email isn't going to do anything to speed up the process. But I did tweet at them using this tumblr support summoning picture by @cornmayor and offered a raccoon blood sacrifice to resolve my issue when it was like a month with no response. This is what they replied.
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3 hours later I got an email that my shadowban was lifted. I honestly don't know if it was a coincidence, but I mean, this is tumblr staff. Maybe they do accept blood sacrifices.
Fun fact #2
If you're wondering why my shadow ban lasted 2 months if I got a support reply after 1 month, well. It's hard to say exactly how their ban/unban system works bc support replies exclusively with pre-written template sentences, but basically they fucked up. The first time they told me my blog has been restored, I gained pretty much all functions back, except that my posts were still not appearing in tags. Which means probably that being hidden from tags is some kind of different flag on your blog that they forgot to remove. So I had to send a follow-up ticket and wait another month.
My advice is, when they tell you it's fixed, don't take that at face value, go and check all the functions you'd lost (replies, messaging, asks, tagging, appearing in notes, getting mentioned by others).
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Disgusted but not surprised at the nastiness from some on tumblr. Does @staff @support not realise how insensitive it is for their top trending topic to be about people making jokes about someone having cancer. As Michelle Obama famously said when they go low we go high. There’s being against monarchy but then there’s factually incorrect information being used to fuel your hate against King Charles but I shouldn’t be surprised when to them cancer = death which is just so insensitive as everyone knows people who have to deal with this disease. Sort it out tumblr. Also I’m not particularly interested in Charles but I do acknowledge he has done plenty of work for the environment, disadvantaged communities, architecture and housing, racial and religious inclusion among other things for decades when others have preferred to look the other way. And no having an affair does not mean you should get karma in the form of cancer. People should take a hard look at themselves and their lack of empathy for others.
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softcarebears · 5 months
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a tutorial on how to get a response from tumblr fast:
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step 1: refer to your current issue respectfully
step 2: gaslight them and victimise yourself😁
step 3: be passive-aggressive
step 4: BE FUCKING UNHINGED (very optional)😩
step 5: ask how they are doing and be compassionate (use pet names to break the formality😍)
step 6: wish them a merry christmas (ho ho ho🎅🏻)
step 7: refer to all steps above and slay🔥
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violetganache42 · 9 months
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Hate the new desktop layout that the staff is experimenting with? Dreading the idea/possibility of reblog chains going away via collapsible reblogs? Any other features or changes that you do not like? Send them your feedback with a Support form!
1. Go to https://tumblr.com/support.
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2. Choose the "Feedback" category.
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3. Fill out the big "The more details, the better" box below your chosen category with whatever feedback or criticisms you want to share. Please keep in mind that you should NOT use this as an excuse to be rude or condescending towards the staff, no matter how annoyed you are at them at making these meaningless changes.
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4. If you are able to, provide them with an image to help give the staff and support team a better idea of what you're talking about. The support form only allows one image, so if you have more than multiple images that you want to include, compile them all into a single, organized image file to share.
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5. Choose whether or not it's relevant to your blog. I leave it as "None selected" because every feedback I share and issue/bug I report is typically regarding what's affecting the Tumblr userbase as a whole.
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6. Not providing a screencap for this step for obvious privacy reasons, but make sure your account email listed in the form is the same one you use to log into your account with.
7. Prove to reCAPTCHA that you're not a robot and send your support form.
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(Make sure to double check by seeing if your email inbox received an automated message from the support team.)
And that's it! It is that easy to share your feedback to the staff. Remember the various instances the staff rolling back on some of the questionable changes made to the mobile apps? It was because of these feedback forms; sending them has a larger change of them getting noticed by them instead of tagging staff and support in posts and reblogs.
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herzloch · 1 year
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please share this if you have the same feeling or made an experience like that yourself
let's unite and raise awareness! put some pressure on Tumblr!
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taplharv · 1 year
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YOU CAN SEE OTHER PEOPLE'S LIKES????
HOW TO TURN OFF
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