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harmonyhealinghub · 4 months

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The Indispensable Lessons I Learned from Working in Retail

Shaina Tranquilino

February 4, 2024

Transitioning from full-time retail work to a career as an educational assistant at a school was undoubtedly a significant change for me. However, even with my reduced hours in retail, I quickly realized that the valuable lessons learned during my years of working in customer service continue to shape and enhance my professional growth. In this blog post, I will delve into how my background in retail has proven to be an invaluable asset in my current role and beyond.

1. Effective Communication Skills:

One of the key takeaways from my retail experience is the ability to communicate effectively. Whether it's interacting with customers or collaborating with colleagues, strong communication skills are crucial. My time in retail taught me how to listen actively, empathize with others' concerns, and express myself clearly and concisely – all traits that have been invaluable when assisting students with their unique needs and facilitating effective teamwork among educators.

2. Adaptability and Resilience:

Working in retail often meant dealing with unpredictable situations and challenging customers. This environment forced me to learn how to adapt swiftly while maintaining composure under pressure. These skills have proved essential when faced with unexpected situations within the school setting, such as handling emergencies or adapting lesson plans on short notice. The resilience developed through countless encounters with demanding customers has helped me remain calm and focused during high-stress moments.

3. Customer Service Excellence:

Customer service lies at the heart of any successful business, including schools, where parents and students are our valued "customers." My previous retail experience ingrained in me the importance of providing exceptional service by going above and beyond expectations. This mindset now translates into ensuring that every interaction I have within the school community is characterized by attentiveness, understanding, and dedication.

4. Problem-solving Abilities:

Retail work constantly presents challenges that require creative problem-solving skills. From resolving conflicts between customers to finding alternative solutions when faced with product shortages, I honed my ability to think on my feet and find practical resolutions. These problem-solving skills are transferable to my role as an educational assistant and other areas of my life, where I encounter various obstacles daily, such as addressing behavioral issues or adapting teaching approaches to accommodate diverse learners.

5. Time Management:

One of the most valuable lessons from working in retail is understanding how vital efficient time management is. Balancing multiple responsibilities simultaneously while adhering to strict deadlines is a skill developed through years of organizing inventory, handling customer requests promptly, and managing shifts effectively. This proficiency has proven invaluable in juggling the demands of both my school job and part-time retail position without compromising quality or effectiveness in either.

While transitioning from full-time retail work to a career in education was a significant shift for me, it's clear that the experiences gained during my time in retail continue to shape and enhance my professional growth today. From effective communication skills to adaptability, resilience, and problem-solving abilities, the lessons learned have seamlessly integrated into my educational assistant role, providing me with a unique perspective and a well-rounded skill set. Embracing these learnings has not only enriched my interactions with students but also empowered me to excel in various aspects of life beyond the workplace.

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maxlearnmicrolearningplatform · 3 days

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Enhancing Employee Performance with Microlearning: A Deep Dive into the 70:20:10 Model

In today's fast-paced work environment, traditional training methods often fall short in equipping employees with the necessary skills and knowledge to excel in their roles. Microlearning has emerged as an effective strategy to bridge this gap, offering on-the-job support and significantly enhancing employee performance. By delivering bite-sized, focused learning modules, microlearning aligns perfectly with the principles of the 70:20:10 model of learning and development. This model asserts that 70% of learning occurs through workplace experiences, 20% through social learning, and 10% via formal structured learning. Let’s explore how microlearning integrates with this model to optimize employee development.

The 70:20:10 Model: A Brief Overview

The 70:20:10 model, developed by Morgan McCall, Michael M. Lombardo, and Robert A. Eichinger at the Center for Creative Leadership, provides a robust framework for understanding how adults learn in professional settings. The model suggests that:

70% of learning comes from on-the-job experiences: This involves solving real-life problems, taking on challenging tasks, and gaining practical insights through daily activities.

20% of learning is derived from social interactions: This encompasses mentoring, coaching, collaboration, and learning through observation and feedback from peers and leaders.

10% of learning is from formal education: This includes structured courses, workshops, and training programs designed to impart specific knowledge and skills.

Microlearning and On-the-Job Experiences (70%)

Microlearning is inherently practical, making it an ideal tool for facilitating on-the-job learning. Here’s how it aligns with the 70% component of the model:

Immediate Application: Microlearning modules are typically concise and focused on specific skills or knowledge areas, allowing employees to quickly apply what they’ve learned to their work. This immediacy reinforces learning through real-world application, which is critical for retention and mastery.

Contextual Relevance: By delivering content that is directly relevant to an employee's daily tasks, microlearning ensures that the training is pertinent and immediately useful. For instance, a sales associate might receive a quick lesson on handling customer objections just before a client meeting.

Flexibility: Microlearning can be accessed anytime, anywhere, enabling employees to learn at the point of need. This flexibility ensures that learning doesn’t disrupt work but rather complements it, fitting seamlessly into the flow of the workday.

Microlearning and Social Learning (20%)

Microlearning also plays a significant role in facilitating social learning, the 20% aspect of the 70:20:10 model. Here’s how:

Collaborative Learning: Microlearning platforms often include features that encourage interaction, such as discussion forums, social media integration, and peer reviews. These features foster a collaborative learning environment where employees can share insights and best practices.

Mentorship and Coaching: Short, targeted learning modules can be used by mentors and coaches to support their guidance. For example, a mentor might assign a specific microlearning module to address a mentee’s area of improvement and then discuss the content in a follow-up session.

Feedback Mechanisms: Microlearning tools often incorporate feedback systems where learners can receive immediate input on their performance. This continuous feedback loop helps learners refine their skills and knowledge through social interaction.

Microlearning and Formal Education (10%)

While microlearning shines in practical and social contexts, it also complements formal structured learning, the 10% of the 70:20:10 model:

Reinforcement of Formal Training: Microlearning can be used to reinforce and supplement formal training sessions. After attending a workshop or a course, employees can engage with microlearning modules that reinforce key concepts and provide additional practice opportunities.

Pre-Training Preparation: Short modules can be used to prepare employees for formal training sessions, ensuring they have the foundational knowledge needed to maximize the benefits of the course.

Post-Training Follow-Up: Following formal training, microlearning can offer follow-up modules that help solidify the learning, address any lingering questions, and provide ongoing support.

Benefits of Microlearning in the 70:20:10 Framework

Increased Engagement: Microlearning’s bite-sized format is more engaging than traditional lengthy courses. Employees are more likely to complete and retain the information presented in short, focused bursts.

Higher Retention Rates: Research shows that spaced repetition and short learning sessions significantly improve information retention. Microlearning leverages these principles, helping employees remember and apply what they’ve learned.

Personalized Learning Paths: Microlearning allows for the creation of personalized learning experiences. Employees can choose modules that address their specific needs and learning preferences, fostering a more tailored and effective learning experience.

Cost-Effective: Microlearning is typically more cost-effective than traditional training programs. It requires fewer resources to develop and deliver and can be scaled easily across the organization.

Implementing Microlearning: Best Practices

To maximize the benefits of microlearning within the 70:20:10 framework, organizations should consider the following best practices:

Identify Key Learning Objectives: Start by identifying the specific skills and knowledge areas that need to be addressed. This ensures that each microlearning module is purposeful and aligned with organizational goals.

Leverage Technology: Utilize modern learning management systems (LMS) and mobile learning platforms to deliver microlearning content. These tools provide easy access, track progress, and offer analytics to measure effectiveness.

Integrate with Workflows: Ensure that microlearning is seamlessly integrated into the daily workflows of employees. This can be achieved by making content accessible through mobile devices, enabling learning at the point of need.

Encourage Social Learning: Foster a culture of collaboration and knowledge sharing. Encourage employees to discuss and share microlearning content, participate in forums, and provide peer feedback.

Continuous Improvement: Regularly review and update microlearning content to ensure it remains relevant and effective. Gather feedback from employees to identify areas for improvement and to keep the learning experience fresh and engaging.

Conclusion

Microlearning, with its focus on delivering concise and relevant content, fits seamlessly within the 70:20:10 learning and development model. By supporting on-the-job learning, facilitating social interactions, and complementing formal education, microlearning not only enhances employee performance but also fosters a culture of continuous improvement. As organizations continue to navigate the complexities of the modern workplace, microlearning offers a dynamic and effective solution to meet their evolving learning needs.

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the-wormwormworm · 2 months

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Workplace Learning

Workplace Learning #FOANed #Nurseeducator #nursing #workplacelearning

Looking into the perspectives of education, training and lifelong learning in the workplace are important aspects for those interested in education. It is also advisable to look outside healthcare for a lens into the sociology of work. Some key terms for workplace learning: formal learning informal informal hierarchy power culture teamwork mentorship role modelling community of…

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#Adult Learning #FOANed #Nurse Educator #Nursing #Workplace Learning

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tebsolutions · 5 months

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Unlock Employee Potential with Microsoft Viva Learning

Elevate your workforce's capabilities with Microsoft Viva Learning, a cutting-edge Employee Experience Platform (EXPs). Empower your teams, foster collaboration, and boost productivity. Discover a transformative learning experience that adapts to your organization's unique needs, ensuring continual growth. Ready to revolutionize your employee experience? Dive into the future of workplace learning at TotalEBiz Solutions.

#Employee Experience #Microsoft Viva #Workplace Learning #EXPs #TotalEBiz Solutions

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educationhubtexas · 9 months

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Explore the world of employee education programs and their pivotal role in enhancing your workforce's knowledge and skills. Empower your team with ongoing learning opportunities.

#Employee Education #Workplace Learning #Professional Development #Employee Training #Knowledge Enhancement #Skills Growth #Career Advancement #Workforce Education #Training Programs

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lucubratemagazine · 1 year

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What is the Future og TVET in Europe?

The overall conception of TVET in Europe is gradually changing.

Lucubrate Magazine, March 1st, 2023 With rapid workplace digitalisation, the energy crisis and transition, and the need to empower learners to manage their working and learning careers, European countries have been updating their TVET systems to keep up with labour markets’ changing skill demands. Different Skills (Photo: Adobe Stock) Many European countries distinguish between IVET (initial…

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#Development #Education #Future #Skills #TVET #Workplace learning #World

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disprz-learning · 1 year

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Workplace Learning Guide: 2022’s Wrap-up And 2023’s Learning Trends

As per CNBC’s research, 94% of employees say that they would stay at a company longer if it simply invested in helping them learn. The statistics clearly convey how critical workplace learning is for employee retention. It is the most powerful tool to keep your best talents and upskill them to deliver high-quality performance for driving business growth.

Hence big names in the Industry are investing in workplace learning to upskill the employees.

Do you know workplace learning can do much more than just strengthen employee skill sets? It can prevent employee burnout, improve employee engagement, attract top talent and ultimately boost your business’s bottom line. However, to achieve workplace learning success, it is crucial to implement it correctly. Without much ado, let’s look at all aspects of workplace learning to find out what didn’t work in 2022 and which L&D strategies can be improved to make learning in the workplace more effective in 2023.

Read more :- https://disprz.com/blog/workplace-learning-guide/

#Workplace Learning

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rocketbirdie · 1 month

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listen i am obsessed with this single line of dialogue. it's a Final Fantasy game full of people named crazy shit like GENESIS RHAPSODOS and WEISS THE IMMACULATE and then there's this dude. some random ass guy from the in-game lore equivalent of rural Louisiana whose name may as well be Jim.

And Jim Has Seen It All. he fell 300 meters and crashed through the roof of a church and he walked it off like it was nothing. he's seen his mentor grow one single wing and take to the skies majestically like an albatross. he survived when an alien brain fungus consumed his coworker's consciousness spurring the guy to commit arson and a small genocide. fresh outta high school he's abducted by scientists and trapped in a large petri dish for four years. he escapes and then singlehandedly mows down an entire goddamn army of hundreds of troopers and gets shot like at least twenty times. he tears a metal tree out of the ground and chucks it at a helicopter like a toy shovel, acting cool about it. "ugh mondays am i right? haha"

the rapture is coming. the sky has ripped open like a wrestler's t-shirt and everyone is mourning their impending doom and Jim is just like "it'll be fine lol" but then SEPHIROTH arrives and shoves him into a wormhole. he wanders the empty backstage of reality, and only then does he start to slightly freak out just a tiny bit. no problem. hop in hop out, quick boss battle against the brain fungus coworker, easy peasy. he gets savewarped to another universe, kinda annoying but he can deal, he thinks.

But now there's a fucking meteor crashing down on top of him. And finally, finally— Jim cracks. He can't handle this. What the actual fuck is my life, he finally wonders. "What the hell is going on!?" he finally asks.

#zack honey i love you to a billion pieces. but you have GOT to learn to recognize unreasonable workplace expectations.#ffvii #rebirth spoilers #zack fair

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uncanny-tranny · 10 months

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It's really frustrating being trans sometimes with cis loved ones because other cis people will go, "oh but it's such a huge adjustment for them! They're grieving for your pre-transition self/they aren't used to the change yet/it's hard on them!"

It's just so frustrating that people forget that trans people's feelings on this matter, too. Cis people aren't the only ones who have adjustments to make. Frankly, as much as I sympathize with cis people in this position, I can't help but be really jaded about it because so often, cis people jump to the defense of other cis people and they will seemingly forget to or refuse to give the same grace to trans people.

#trans #transgender #lgbt #lgbtq #ftm #mtf #nonbinary #like at what point is it 'they aren't used to it yet!' and it morphs into 'that person is actively refusing to acknowledge you'#i'm at a point now where i have been out as trans for half my life. at what point is this willfully refusing to see *me*#it's just amazing that it doesn't matter what the trans person could do because it's their fault for bringing 'burden' onto cis people #i UNDERSTAND that it can be hard for family for instance to flip a switch with their trans loved one...#...but i can't help but notice that so often it's because they *refuse to try*#why is it that cis people can do almost anything to trans people but trans people must be perfectly understanding and perfectly...#...content with whatever cis people in our lives have to say about how hard it is on THEM...#...like that's insulting to me. imagine being so willfully incompassionate...#...i'm worried about if i'm safe in my own workplace or in my gym or in a medical setting...#...i feel like we need a sense of scale about who is most affected by transness in this scenario...#...because i would RATHER be grieving over somebody's transness than worrying if i'll be hatecrimed...#...there's a difference in the experience between a trans person and the cis people in that trans person's life learning to adjust to...#...that person's transness. which is why i don't think it's comparable to say that cis people have it just as hard in this case #transphobia #transphobia tw

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cherrywinter · 10 months

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"you wanted to see me, agent carter?"

for @steggyfanevents' steggy week 2023 day five: missing scenes and favourite moments seven: free day

#steggyweek23 #stevepeggy #steggy #steve rogers #peggy carter #something something consensual workplace relationship #ok i lied i do have something to share after all #once i learn how to paint like leyendecker its OVER for you all

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mugwot · 8 months

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the redwood gang!

Howie in his full glory, had to be hidden behind Ramsey to not blind us all (and because composition)

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lordgolden · 6 months

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just got my sexual harassment/retaliation and disability discrimination cases tentatively approved to take!!!! omg I’ve been fighting/researching for my life strategizing and proposing them to my supervisors the last few months. i’m so excited to get experience doing more anti-discrimination work this is the reason I went to law school. and I can’t wait to call the clients once it’s official (I have to write more legal memos first 😭) omg they are both going to be so happy :’) I worked my ass off for this and here I am doing the work that I love and making a positive impact!!!

#I love being a lawyer I love being a free lawyer I love helping people #I love working in a challenging area of law I love learning I love getting to be creative with my strategies #I love having the support I need from my workplace to accomplish all these things #I love being invested in as an employee!!!#<- all despite me complaining about my job on here all the time lmao

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puppyeared · 7 months

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if escape rooms as team building exercises became popular im not sure if id be more excited or terrified

#if it isnt already anyway.. i can see it happening as a school frosh thing. idk if it would catch on as a workplace thing #i kind of find the concept of being locked in with strangers and working to find a way out weirdly exhilarating though #at least compared to icebreakers cause i dont have to spend 10 minutes racking my brain for something to blurt out abt myself #as a bonus u could like. put people into groups and give prizes to whoever escapes first second third etc. apparently they also do themed #escape rooms.. maybe let people pick a theme? or voluntary sign up? actually this would be really fun for smth like a blind friend date #although if i found out i was locked in a room with an online friend id be too excited to actually escape LOL #ive never done an escape room before so sadly i cant speak from experience. its like up there on things i want to try next to rug tufting #workshop and visiting new art exhibits or conventions. i seriously need to get out more if it wasnt for the horrors <- school and anxiety #i was planning to invite cass to a drop-in art workshop in town but neither of us could go bc typography is making us go thru hell and back #AND THEY HAD A BUTTON MACHINE TOO #im nostalgic bc i miss working in groups and not being awkward abt it or worrying abt schedule conflicts #i realized that i learn best in groups and its a little corny but i like sharing ideas and talking through a problem #in elementary i could just sit down with friends for review and come out of it energized *and* more familiar with the material #and i could technically still do it now. but as adults we're more picky abt who we work with on top of being way more busy outside school #maybe im lonely. im shy and grew up not talking to ppl unless i absolutely have to so its hard to make friends on my own i guess #only thing getting me thru it is telling myself that humans like helping and that my cringe is overblown in my head. but its hard #hence the escape rooms. i have been able to talk to 2(!!) people though!! mostly abt school stuff but im glad to be on friendly terms #i dont really know how to be happy these days cause im constantly scaring myself abt my portfolio and finding places to work #not being ambitious is part of not wanting to put energy into something that wont work out while also not having the passion to do literall #anything else.. i should probably talk to my counsellor ugh #yapping

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igotsnothing · 6 months

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Beginning/Previous/Next ⋆♱✮☽🦇☽✮♰⋆

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jabberwockprince · 10 months

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apparently it's way easier to plan scenes and plotpoints for a fanfic if i draw them first, so here we are <3 featuring me rambling abt this scene under the cut!!

i was specifically thinking about Haym and Rikki's entire relationship?

especially very early on, right when Rikki is properly assigned as Neon J's apprentice and whatnot. this was meant to be the moment Rikki realizes they're not coping very well with leaving Ban behind in Beachside Archipelago, and how they're actually gravitating towards Haym because of how similar he feels to Ban - yknow. being the same model and all

cause Rikki has some serious issues with needing absolute control over every aspect of their life. and right now, they're stuck with a job they don't exactly care for, trying desperately to suck up to Neon J so he'll actually promote Rikki to a DECENT job designing security bots for Vinyl City, not BABYSITTING 1010

(which isn't even babysitting, moreso than being monitored 24/7 in a localized space where they can't be shady since Neon J doesnt. trust them. at all. for various valid reasons)

so witnessing Haym pull some stupid but well-meaning stunt to force Rikki show off how good they are at fixing and repairing shit makes Rikki go????

A LITTLE FERAL????

BECAUSE THEY UNCONSCIOUSLY PROJECT ALL THEIR UNRESOLVED FEELINGS ABOUT BAN ONTO HAYM

but they only realize this when their body shuts down and cannot act the way they would've wanted, seeing Haym entirely fucking wrecked being very similar to how they found Ban when they first met makes them spiral a little

Haym doesn't even KNOW he's not the original Yellow model, he has his suspicions but is overall kept in the dark. befriending Rikki is something he does entirely out of genuine curiosity, motherfucker has no clue he's in the middle of a 4 year long unresolved break-up between two losers who are constantly pining after each other both romantically and platonically

im thinkingggg Haym might be seeking out Rikki's presence mostly because he's noticed that they treat him slightly different than the others. not necessarily better, just different enough to get him curious. so the need to build an identity away from 1010 as a group/unit and his inherent curiosity just gets him into this mess

#no straight roads #no straight roads oc #nsr oc #nsr yellow #nsr haym #rikki nsr #ban nsr #purinsu art #this was meant to be my selfindulgent fanfic where the polycule is happy and shit #but its the most annoying slowburn ever bc 80% of the time is dedicated to just.#everyone sorting out their emotional baggage and learning to tell the difference between who they are #vs who they want to be vs what the world expects of them #haym and rikki probably have? the most confusing dynamic out of all #which is so fucking funny to me because aside from these really loaded moments?? theyre chilling most of the time #the total opposite to rin and rikki's dynamic. where they wont stop arguing and never see eye to eye #but are one of the healthiest dynamics in this mess. cause they get each other on a level that they CANT understand #anyway its pretty hard to portray a genius engineer when youve never. touched a wrench in your life #ALL I DID WAS WOODWORK IN SHOP CLASS LEAVE ME OLONE #anyway rikki's workplace is not osha compliant bc they dont care abt electrical hazards #bc they Cant Be Affected By Them

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mintybloomz-misc · 2 months

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To the people who want to learn a language because of their favorite media but feel like it's a stupid reason, just go for it! Learning a language is a fun and useful skill that can come in handy when you least expect it, especially if you live in a diverse area.

Not to mention it can help you understand the media you're consuming on a deeper level. Interacting with the fanbase from that culture can help contextualize choices made in your favorite anime, video game, or kpop song.

Why did this japanese game portray europe like this? What problems in korea is this kpop song about? What is this festival in my favorite anime about?

What are the translations missing? What has been localized and why?

It's so incredibly rewarding to be able to understand different perspectives from different cultures. It's amazing to be able to communicate with people different from you. Learn whatever language your little heart desires. Go forth.

#anime and manga #kpop #video games #japan #korea #language #mostly using japanese and korean as examples because people often want to learn those because of anime and kpop #im learning japanese because i want to understand the legend of zelda better #im learning korean because my workplace is right next to a korean market and many people who come by dont speak english #you dont need a 'good' reason to learn a language!!#im literally just learning german because my girlfriend speaks it #thats it #i dont even have a reason to be learning chinese #i just am #also learning spanish and asl but those fall into the ones america deems as 'useful'#manx on the other hand

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