#bad customer service
Text
Krowfang writes a bad review.
11 notes
·
View notes
Text
Ok I’m here … I was on Twitter I lost both of accounts to no warning suspensions and hackers and I just wanna simp for fictional characters and draw for money and for myself
45 notes
·
View notes
Text
So a while ago the main pharmacist at my branch of CVS umm was really awful to me and humiliated me while they were explaining how to use my the new insulin and diabetes meds, I cried and was hurt and angered by this. I complained to corporate but they are still there I usually ignore them when they are there. Today they interacted with me and I told the pharmacy tech I don’t like talking to someone who made me cry. They started giggling and told me ‘I choose to cry’ which is the cunt-iest thing I’ve heard that didn’t come out of A fictional villain’s mouth.
2 notes
·
View notes
Text
Have you ever been in one of those nightmare customer service scenarios where you just keep getting shuffled around without ever getting your issue resolved, and you wish you could just escalate it to someone who can actually do something?
Yeah.
Anyway, I might have been having an issue with a reservation I made at a resort chain, and for the past month have been in the eighth circle of customer service hell trying to get it resolved.
Anyway, tonight I had just had enough, and decided to escalate things -- really, really escalate things.
Like reverse-engineer the email address for their Global President and email him directly... which I know worked, because I just got his out-of-office auto responder with is personal assistant's email address and phone number. So now I know who I'm calling on Monday to hopefully, finally get this problem solved.
HERE'S HOW!
Step 1: Find out what corporate entity has the power to solve your problem.
In my case, we'd booked a reservation on the resort's website, but their reservations are actually handled through a third-party vendor. It's this vendor that I actually need to track down, not the resort itself (my issue is with the reservation, not the resort property).
However, none of my paperwork actually had that vendor's actual company name on it, just a vague "Resort Reservation" reference and generic ([email protected]) type email.
So the first thing to do is to start hunting down press releases. Most press releases are not written for the general public; they're for other business and investors. But they are very, very public.
Search "press release" + "company name" -- whatever company name you have, even if it might not be the right company. For me, I entered the resort's name, because I didn't yet know their corporate structure (who owned the resort, who managed the resort, etc.)
At the bottom of the press release, there will be several blurbs about all the corporate entities involved. Read those closely and you can start untangling the threads.
In my case, one of those blurbs contained a line mentioning that the resort I was having the issue with was managed by a specific resort management company.
Ah-ha.
Step 2: Stalk people on the internet!
My favorite tool for this is LinkedIn, but Google will work just fine too. Now that you know the company you want, start trying to hunt down their executive team.
Search "target company name" + one of the following titles: president, director, VP, office, CEO, COO, CFO.
If you can't find those, sales and marketing managers can also work. You want someone who is concerned with the company's customers and reputations; a director of IT is going to be less helpful (but if that's all you can find, go with it).
Take note of any names you uncover in your search.
Step 3: Find an email within the company.
Okay, now that you know who you want to contact, you need to know the company's email structure.
Press releases are really helpful for this. Search "press release" + "target company name."
Usually, at the very bottom of the press release, there's a "for media inquiries" or similar, and a name and an email address.
This is not the person you're going to email, but you should analyze how their email address is written:
Fun fact: Enter this into your Google search:
*"@company.com"
This will return all the public email addresses for that company, allowing you to further examine their email structure. (You must write it exactly as shown, with the asterisk and quotation marks.)
Step 4: Reverse-engineer that email address!
Now you have all the pieces you need. You know the President's name is John Smith, the company's name is Acme, and the email format is [email protected]
It is very, very likely that his email address is going to be [email protected]
In my case, what I do is email the most probable email address ([email protected]), and then BCC all the other likely email combos ([email protected], [email protected], etc.).
In my case, I actually came up with 18 potential emails for 1 person because the company used three different email domains (e.g., acme.com, acmeco.com, acmecorp.com + all the potential name combinations). So I emailed 1 and BCC'ed the other 17.
Step 5: Write a really, really polite email.
Okay, now that you likely have the real email address for a specific person, write a polite email explaining the issue and your desired outcome. In my case, I want a partial refund that's owed to me.
Try to keep it as short and straight to the point as possible.
So I wrote a very polite email explaining that I'd repeatedly called and emailed the customer service center without resolution, and I was hoping I could be put in touch with a customer service manager or director who could resolve my problem and issue my refund.
Most of the time, the person you're emailing will not be the person who solves your issue. They will delegate it, but usually requests from a higher-up (like a Prez or Director) get the VIP treatment.
This above process has worked well for me in the past, and I'm crossing my fingers that it'll work this time, too.
Hopefully it works for you as well!
#customer service#customer service hacks#bad customer service#life hacks#life tips#good to know#adulting#adulting tips
8 notes
·
View notes
Text
14 MAY 2023 SUNDAY
Nag punta kami ng mga kiddos sa Waltermart Sucat Parañaque para gamitin na yung Gift Check ko.
We haven't had out breakfast 🥣 Kaya ayun nag decide kami na mag Jollibee na lang for breakfast today.
Grabeh ang pila dito ng Jollibee blockbuster kase nga bungad din sila ng entrance left side kaagad.
So ayun na nga sobrang tagal ng pila bago ko ma reach yung counter nag order na ako pero hindi ko kinaya yung crew na ipatong sa Chicken yung mga rice 🍚 na naka balot pa. And take note huh ilang minuto yung na naka tiwangwang sa rice rack stand nila ng ilang mga minuto.
Kita naman di ba, dahil ba sa dami ng naka pila kaya parang walang kaayusan na din pati pag serve ng pag kain nila dito🙄
May proper training naman talaga ang Food Handling, pero mukhang Absent or di naka attend si crew kaya itambak na lang ang mga rice sa ibabaw ng Chicken and peg nila dito🙄
So sinabihan ko si Crew na hindi tama na ipatong nya sa Chicken na kakainin ko yung rice na may balot pa at matagal na naka tiwangwang sa rice 🍚 rack nila. It's a big NO NO talaga ang ganun...
Well, wala naman syang naisagot sa akin hindi nga sya humingi ng paumanhin din sa akin which is soooo weird lang din.
So after kong magbayad I went to our table and yeah, extra plate na hiningi ko is hindi na hugasan ng maayos. Kita naman na puro kanin kanin pa sya😏 ang sad lang kaya.
So I went back sa counter para sya mapalitan. Well yung ipinalit is wala nang kanin pero basa naman🙄. Ang weird at nagkukulangan lang talaga ako sa maayos na customer service ng mga crew nila dito na tila hindi ganun ka trained sa customer service nila. Ni hindi man lamang pinunasan yung plato na ibinigay sa akin.
I mean di ba, nag re reklamo na nga ako di ba dapat mas aayusin na nila yung ipapalit na plato. Asa ako, pero hindi kase ganun dito and just to avoid any Conflict ako na lang ang nag punas ng plato to cut off any unmet expectations ko😏
Ang sad ng ganito tapos food industry pa noh😔🙁☹️😕
This is from Jollibee Waltermart Sucat nga pala.
5 notes
·
View notes
Text
youtube
#youtube#you tube#uber#uber eats#ubereats#bad service#badservice#bad customer service#badcustomerservice#blame#shame
0 notes
Text
BE WARNED OF GRABFOOD.
Sharing my experience with GRABFOOD to warn you guys.
FYI
I made a food order recently through their app using pay via mastercard option.
They sent me a notification on the same app saying payment did not push through so I need to click on their message to process payment. If I don't, then I may not be allowed to order next time using the mastercard payment option.
So I processed it.
It ended up with a double debit, aka the amount was deducted twice from my account.
I already called my bank and they confirmed the amount was debited twice so I need to request Grab to issue a cancellation memo.
It has now been weeks that I have been going in circles with Grab Support Centre because they still would not issue a memo.
Honestly, it should be easy to check given that they too must have an SOA from the bank of transfer. But no, they would not.
I did my research and apparently, this happened to others too. The money went to grab and they would not return it.
So please be warned.
0 notes
Link
Tony was shafted by shift.com
0 notes
Link
Starbucks Just Made a Change to Its Rewards Program, and It’s the 1 Thing No Company Should Ever Do.
0 notes
Text
I'm going to vent about #Google because I'm so tired of them.
When I started my own site in 2011 it was on Blogger. At some point we reviewed a comic that was co-written by an international Japanese music artist and Stan Lee. The Japanese artist whose name I don't remember tweeted the review and our traffic shot up, like a thousand fold.
Suddenly I was denied ad revenue by Google, which I thought was weird and didn't look into because at the time ads weren't my focus.
Years later the site #ComicBastards was doing well and we wanted to move into the video space so enter #YouTube and really the only reason to use YouTube is the ads. This is where I find out that I'm permanently blocked from ad revenue on Google.
I look into it and appeal it over and over and finally find out that they suspected I paid for traffic around the time that a international Japanese musician tweeted a review for the site... And I can't appeal.
It sours me on YouTube and Google. A lot.
Now to today's part of the story where I continue to be retaliated again by #Google. I buy the #PixelPro7 on the #PixelPass because you get a phone and everything #Google has to offer in one subscription. I'm enjoying it, the camera is the only reason to get the phone really, but I'm trying apps on the pass until I can't.
My phone tells me I don't have a pixel pass anymore and I'm like, what? Turns out the account I started with Google's partnership flagged Google as fraud because what they don't tell you is that the pixel pass is a separate charge. They supposedly email me, but if they did it went to spam. The bank didn't call me or tell me anything. Google who I bought the phone through didn't call me and only supposedly sent the two emails.
So I call, because I want the pass it's why I subscribed. I'm told they can't reinstate and I escalate the call and I'm told again, no they can't reinstate it. Which is weird right? I called the minute I found out about the issue and yet I can't have it reinstated? My money is not worry?
But really I feel like Google is still retaliating against me. Supposedly a supervisor is going to call me, but I've been told that two other times now and still haven't been called. Most likely I will sell the phone, take a loss on it and never use Google again. That's their aim with their customer service department who would lose nothing from reinstating my pass, but they won't. Google is terrible, YouTube is terrible. I can't wait until someone else disrupts their business model and we get a new platform that isn't terrible. @Google (probably not your real account) but any thoughts on why you retaliate against your customers and user base? # badcustomerservice
#googledoesntcare#google#bad customer service#pixel pass#pixel pass fail#google store#google fail#bad service from google#google doesnt care#subpar business practices#share your google story
1 note
·
View note
Text
12/09/22
Spent all day getting our car fixed. It’s a long story and I’m still pissed off, but it’s fixed and back home. Just let me say that’s one place that will never get my business again.
View On WordPress
1 note
·
View note
Text
childhood friend reunion at the merch table
#au i guess#my hero academia#bakugou katsuki#midoriya izuku#yaoyorozu momo#tokoyami fumikage#jirou kyouka#ochako uraraka#kaminari denki#meruzart#anime#i looked at this too long i dont like it anymore#au#i guess quirks still exist but ua doesnt?? idk#class A band met thru other avenues#bakugos customer service is bad but they make him man the merch table when theyre busy anyways bc its funny
3K notes
·
View notes
Text
Another thing I just adore about Ed and Stede's dynamic is Ed certainly does not NEED anyone to protect him. He's a very competent person who is extremely successful and has a reputation built on being brilliant and a tactical genius. It would be so, so easy for Stede's desire to help and protect Ed to come across as condescending at best and racist at worst.
But it doesn't, because Stede isn't perfomative about it. He doesn't walk around acting like Ed is helpless or stupid. He just responds, earnestly and genuinely, when he sees Ed is in distress.
Take the party in s1e5 for example. Ed is visibly very upset, and even though Stede stops him from going back in there, we know that Ed could probably easily find a way to terrify the people who were so cruel to him. He's only got one single-shot gun, sure, but we know Ed's smart enough he could figure this out. But Stede tells Ed that he'll deal with it, and he embarasses them, gets them to light their ship on fire, and Ed looks at him like he just hung the fucking stars in the sky.
Has anyone ever stood up for Ed like this before? Ever? Is it any wonder we first see Ed thinking about kissing Stede right after this?
And then Ned Low is the other obvious example. Other people have rightly pointed out that the moment Ned died was when he was playing with Ed's hair, mocking him, and we see Stede's furious face. Ned just signed his own death certificate, he just didn't know it yet, because Stede was never going to let him leave his ship alive after that. They go out of their way this episode to show us how Ned is insulting, mocking, and racist towards Ed to make sure we know exactly why Stede was never going to let him live.
And, yes, Ed did tell Stede that he shouldn't kill Ned, trying to protect Stede. But Ed isn't surprised when Stede does it - at worst, he feels bad that Stede thought the "poison" of killing someone was worth it because of Ed. I think Ed knew, at least on some level, especially after what happened to those rich racist dickheads - he can count on Stede making people who are awful to him pay for it.
I love that Stede will take people insulting him without blinking an eye all day, but the second they're mean to Ed it's fucking on sight. No one insults his princess and gets away with it. And I'm sure Ed feels bad that Stede does these things for him, but I hope he's starting to realize that he deserves to be cared for the way Stede looks out for him. These two want to protect each other so bad.
In conclusion, I guess: if you're staying at their inn and you say a single mean thing to Ed, you better start fuckin' running
#ofmd#our flag means death#ed: babe the last customer said i have bad customer service skills🥺#stede while loading a gun: oh?
538 notes
·
View notes
Text
#95
The villain appears around the corner at a run, their hair still wet and their coat ridiculously crumpled. The hero raises an eyebrow at them as they practically skid to a halt in front of them.
“Sorry I’m late,” they say between ragged breaths.
“You’re fifteen minutes late,” the hero points out with a pointed check of their watch, “to your own crime.”
“To my crime?” the villain echoes indignantly. “Why would you invite me to my own crime?”
That barely makes sense to the hero. They root through their pocket and shove a tiny piece of paper in the villain’s face.
The villain’s eyes scan over the paper with an increasingly confused frown. “You told me to meet you here, and I have—even though you were, y’know, fifteen minutes late.”
“[Hero],” the villain says slowly. “This isn’t my writing.”
All accusations lining up in the hero’s mind grind to a halt. “Excuse me?”
“This– This isn’t my writing,” they repeat a little more intensely. They rummage through their coat for a moment, slapping a scrap of paper against the hero’s chest. “Did you write that?”
The hero pries the little piece of paper open.
meet me at the back of the bank at 6:30pm. not a fight. - Hero
“I didn’t write that,” the hero says automatically.
“What the hell is going on?” the villain demands. It seems to be aimed more at the air than the hero, but they feel inclined to answer regardless.
“I don’t know,” they say uselessly. “Someone wanted to bring us together. They knew we’d answer each other.”
They gesture with the note for emphasis. “Jesus Christ,” the villain says flatly. “It’s a two-for-one deal. We’re going to die.”
“We’re not going to die, [Villain],” the hero snaps, but the way the villain is glancing over their shoulder is making them want to do the same.
The villain’s face twitches into some kind of horrible acceptance of fate for a moment. They open their mouth, their breath misting in the evening air as they gear up to probably say something stupid, but a voice cuts them off.
“Isn’t this a nice little gathering?” the henchman says brightly. “I’m glad you both came.”
#creative writing#writblr#writing#writers on tumblr#writing community#heroes and villains#hero x villain#you ever meet someone with just the worst customer service#called a place today to hopefully book a lil fun thing for my birthday and within 30 seconds of the call he asked if i 'have a slate loose'#which im 99% sure is do you have a screw loose#i didnt but i do now cause im pissed off. also dont make me feel bad for asking a normal ass question bitch#anyways. im gonna do something more fun that doesnt involve people berating me over the phone instead. not sure what yet#always open to suggestions
137 notes
·
View notes
Text
a few days ago I was at work and while helping a coworker ring up a customer I was continuing a conversation with them (the coworker) and I said "I support trans rights, but even moreso I support trans wrongs" and the customer being rung up very quietly said "period"
#ramblings with major#sometimes customer service is nice <3#the clientele at my store isn't so bad actually. we rarely get really bad ones
57 notes
·
View notes
Text
Impulsive thought. Acting in 3...2...1...
#welcome home#welcome home fanart#frank frankly#eddie dear#eddie x frank#frank x eddie#Eddie's about to have a bad 30 seconds#Man is one of two people in the neighborhood that require customer service Frank leave him alone#Unaffiliated with the incredible Welcome Home creation I'm just a fan having fun!
206 notes
·
View notes
Last Seen Blogs
jagopecafija
Untitled
healthcareadvisor-blog
Health Care Advisor
onpointwildlifefl
On Point Wildlife Removal
lunargoddess21
Mystical Thoughts and Art
acozysoulwrites
Soft things and comfort characters