#it is a nice ego boost to prove that an entire major corporation was wrong | Explore Tumblr Posts and Blogs

burningspy · 9 months

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Update on my post from last night: (catch up here)

I decided to do what it seems most people do when they have a complaint about a company these days, I ranted about it on twitter.

Eventually, I got an automated response from their tech support account asking me to send them a DM and they would look into my issue. So I did just that, giving them a bit more detailed info on what was going on.

The first person to respond was a total asshole. Didn't even take time to pretend to research a solution. Just automatically said the phone I bought will not work, then proceeded to list several other phones I could purchase at one of their stores.

Obviously, I was not very happy with that answer. So I gave a slightly angry (for me) reply stating that I will not buy another phone; I only want to use the phone I already spent $800 to purchase, and that the manufacturer assures that it is fully compatible with T-Mobile network. After that, the "support" person just disappeared. Never replied again.

I decided to take a new screenshot of their site showing that the IMEI number is compatible and will work. This time more detailed and even showing that number, as well as writing another statement about my confusion on this issue.

45 minutes later, I get another automated response tweet (the same as the original) asking for me to send a DM and they would help. I simply tweeted back that I've already done that and the original person abandoned the convo.

Shortly after that a new (and much better) tech support guy replied to the screenshot and message I had sent earlier. He was as confused as I was about why the website would show the phone was compatible, but their internal systems claim that it's not. He even stated that he would try to do some deeper research into the problem and asked if there was anything else I needed help with while I waited.

To which I said no, but asked if it was possible if I just took the SIM card from my old phone and put it into the new one? Would that cause any problems?

He quickly replied telling me to go ahead and try it whenever I was ready and to let him know the results. He was just as curious about this issue as I was.

After which, I did exactly that. Powered up the new phone with the old SIM card, and ... "Can't connect to network." Damn! "Try again?" Of course! .... and success. It connected the second time and I have not noticed any issues. I made a couple test phone calls just to be sure, then informed Darren (very helpful tech support guy) of my results. We were both very happy with how things turned out.

So, now my new phone is working and I'm spending way too much time still trying to get everything set up the way I want it.

TLDR: T-Mobile tried to tell me that my new Nothing Phone 2 would not work on their network and I proved them wrong!

#personal #mine #Nothing Phone 2 #T-Mobile #I hate tech issues #but I love being right #it is a nice ego boost to prove that an entire major corporation was wrong #my new phone #my first new phone in over 5 years!

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