Legend has it...
Part of the prequel series to "Are we ever going to talk about this?".
A glimpse into Bond’s shared office with the Double-Os. Explore a little more of Q’s recent backstory prior to meeting Bond. Mostly banter and fluff, but there are spots of emotional poignancy - it all ends well so it is safe.
This one was inspired by a few things: like Bond in his Naval uniform, HRH Prince William’s real life weeklong stint in the Secret Service incl MI6.
Tags: Not dating, dates. Clueless Q but getting there. Intimacy in plain sight. Naval uniforms. 006 is a bit of a cad. Banter. Humour. Q Origins.
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“So you do have an office. A rather nice one in fact. Why then do you insist on doing your paperwork amidst the clutter in Q-Branch?”
Bond looks cagey, like he’s hiding something. He clears his throat and mutters, “The WiFi is better down there.”
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SIS Building, Level 9 - Double-0 Division Office
Of course Bond knows where his office is, the Double-0s share a bullpen somewhere on the 9th floor. Only Agent 009 ever uses it with any regularity, so the man practically has the whole space to himself - which if you consider the square footage alone, makes his office larger than Mallory’s, even if it is not as imposing. He’s even arranged his desk so he sits apart, monopolising the fantastic view behind him.
Bond is mildly peeved. 009 had put him charge of housekeeping the Double-0 office though who made him the boss of the division is anyone’s guess. Agent 009 fancies himself Mallory’s deputy, which if you ask virtually anyone in SIS, he is - informally at least.
In all honesty Bond can’t argue with that, 009 is possessed of good leadership skills and experienced enough to carry it well. It is just that aside from 009, Trevelyan and himself, all the other agents are away on mission. 009 is with Mallory and Tanner, busy finalising the itinerary for the coming royal visit by The Royal Highnesses Prince Charles and Prince William - a weeklong visit to the British Intelligence Services (which included MI5, MI6 and GCCHQ) so they are understandably swamped with the planning and coordination.
The least Bond could do is to help out by doing this comparably small task of making the division office presentable for the visit. Alec is present in the office with him, but practically useless. He had injured his arm (bullet wound) during his last mission and it is conveniently in a sling at the moment. From the sounds if it, it was merely a flesh wound that Alec is milking for all it is worth in the face of menial labour.
What this all means at the end of the day is that 007 is on his own - it reminds him of boarding school, only this time all his roommates are gone and he is saddled with the responsibility of cleaning clean up before the professors come to inspect their dorm or they all cop the punishment.
“Would you stop your moaning?” Bond snaps irritably at his ‘roommate’. “All you have to do is feed the bloody papers into the shredder, you’re not a complete invalid.”
“I’m doing that! It keeps jamming!” Trevelyan slams the cheap plastic feed cover shut, having just unstuck the temperamental machine - possibly because it was cheap.
“Take the staples out first will you? And feed the thicker papers in one at a time.” Bond instructs.
“Arrrgh! This thing is mind numbingly slow...” Alec continues to moan.
“You have to empty it Alec. It’s not a bottomless pit.” Bond reigns in the temptation to throttle the other agent.
The childish part of Bond is indignant, it is not fair. He hasn’t stepped into this office space for almost two years, preferring to do his paperwork and research in Q-Branch where he’d cleared a small empty space on Q’s workbench. Other times he would commandeer the makeshift Q-Branch lounge with it’s well worn Chesterfield sofas. If anyone asks why he’s there, he just uses the excus that the WiFi is faster down there despite not having a shred of either empirical or anecdotal evidence.
Bond’s prolonged absence from his office means that his desk has since been converted into a catch all purgatory; collecting detritus from all thirteen agents - things that they couldn’t be bothered to decide to keep, file or dispose. There are at least two years worth of interdepartmental circulars, equipment manuals, Health & Safety reports, copies of expense claims, greeting cards, even copies of his premature obituary - piled a foot high over the entire surface of his desk. Even his chair hadn’t escaped the treatment.
Bond continues to sort through the papers, sending those that need disposal to Alec’s growing ‘to shred’ pile. The other agent shoots him a dirty look.
“Do you smell something?” There is a stench coming from somewhere around his side of the room that has been bothering Bond all morning.
“Aside from your poor choice in aftershave?” Alec’s juvenile insult is automatic.
Bond rolls his eyes even though they have their backs turned to each other. “No really, smells like weeks old bin.” He wrinkles his nose.
Alec could care less as he is wrestling with the shredder bin. He finally manages to wriggle free the overfull collection drawer with a Neanderthal yank. Strings of paper explode absolutely everywhere. “Bloody fuck!”
Bond turns around, Alec is trying to keep the mess under control by trying to shove the bin back in, which of course is now impossible. Her Majesty’s finest, ladies and gentlemen.
“James! Hand me a bin liner will you?” Alec requests with some urgency. His useful arm pressing down on the springy mess threatening to overflow.
Bond grabs the roll and lobs it in his direction. The other agent only has the use of one arm so he can’t conceivably catch the projectile. It hits Trevelyan square on his injured arm. “Oww! Bond what the hell?!”
“Stop your whining, you’ve endured worse. Now, clean it up.“
Minutes go by and countless invectives later, Alec has the situation under control. No, that’s too generous. The damage has been somewhat contained - with the majority of the shredded mess now in the bag, Alec ties it off then declares, “I need a break. I’m going to take these to the incinerator.”
“Already? You’ve only been at it for an hour.” Bond can’t believe the lazy arsehole. There are at lest four more boxes awaiting his attention.
“Try doing it with one arm, it’s hard work man.” he grouses.
“Will you stop milking it. Take the blasted sling off, you don’t even need it.” Truly annoyed now.
“How dare you! It’s medically prescribed.” Alec defends himself with exaggerated affront, hefting the bag over a shoulder.
Bond huffs in resignation, “Fine, then get me coffee while you’re at it please.”
Alec is already heading out, his back is towards the other agent, he flips him off with the hand on his supposedly injured arm, “Not bloody likely!” and disappears out the door.
A moment later, Alec’s booming voice carries down the hallway, “Oh hello Quartermaster. Come for a visit have we?”
“Hello 006. How’s the tidying up coming along?” Comes the softer reply.
“It would be quicker if 007 would pull his weight. Look at this! He’s making me do all the work. Have a word with him will you?” he shakes the bag on his shoulder for emphasis.
“Trevelyan!!” Bond warns from inside the room.
“Ah! There he goes again. Toodles Q.” Alec hurries off before 007 makes good on his threat.
Q peeks around the door into the legendary Double-0 office. “Heard that you’ve been put to task. Came to see it for myself.” Q says cheerily.
Bond is standing behind a desk, a stack of papers balanced on one forearm, another held in his other hand hovering between two piles he was making. All around him are open box files labelled with post-it notes. Agent 007 doing filing. The rumours were true - only the Queen or in this case two Princes could compel Bond to clean up his office. Either that or hell really has frozen over.
“If you’ve come to gloat, please make it a quick one - before I set this place on fire.”
Q steps further into the room. It’s a generous size. Each agent has a set comprised of a decent sized desk, high backed chair, side cabinet and a tall cupboard. There are even a little plaques on the desks engraved with their names. So very civil service.
The room itself is divided into roomy cubicles and arranged into four rows of three. However, One set stands apart, closest to the panoramic glass windows and looking ‘over’ the others - Agent 009, Q presumes.
On one wall there is a setup of communal facilities like a bulletin board, stationery cupboard, printers and a shredder. Speaking of the shredder, the poor machine is in a state; the collection bin is detached and lying on its side a few feet away. Scattered around the base of the shredder and indeed all over the carpeted floor are bits and strings of shredded paper; like someone had a fight with the machine and lost. The static from the carpet is going to make this mess an absolute pain to hoover up.
Q comes to stand in front of Bond’s executive sized desk and picks up his name plate ::James Bond C.M.G, R.N::
“So you do have an office. A rather nice one in fact. Why then do you insist on doing your paperwork amidst the clutter in Q-Branch?”
Bond looks cagey, like he’s hiding something. He clears his throat and mutters, “The WiFi is better down there.”
Q looks skeptical. He would know, he had worked with Mark to add secure repeaters all over the building’s dead spots. They had carried out WiFi speed and coverage tests all over the building and there isn’t any significant difference anymore. “That’s a common misconception, 007. We’ve tested the speeds—“
“—Yes well, it just feels that way.” Bond cuts him off before Q pokes more holes in his excuse with inconvenient facts.
Q decides to let it go. Instead, he makes a slow circuit around the room out of curiosity - observing the individual touches that each agent has added to their space, a little glimpse at their personal choices and preferences.
For example 001, their longest serving female agent, silver haired matriarch with a razor sharp wit that could cut through any armour better than depleted uranium bullets - but collects tacky porcelain teacups from her travels. Q fears she might become a politician someday and maybe even Prime Minister.
Then there is 008, who is retiring by the end of the year. Poignantly he has pictures of his family all around him. An ex-wife whom he still loves and is battling serious illness; and teenaged children that he has missed out on most of formative lives. His retirement couldn’t come soon enough.
When Q is finally done snooping, he comes to a stop at the cubicle opposite Bond’s and seats himself on the edge of the desk, “Ugh something smells ripe….”
“Yes, it reeks in here.” Then suddenly Bond looks up concerned, “It’s not me is it?”
“No…don’t think so.” Q reassures distractedly. He turns around in place, sniffing. “It think… It’s coming from around here,” he spies the owner’s name on the plaque - Alec Trevelyan. Q gets up and rounds the desk. When he bends over closer to the desk drawers the smell gets significantly stronger. “I think it’s coming from in here.”
“What is it?” Bond asks curious now.
“Well I’m not opening it! Who knows what kind of souvenirs 006 brings back from his missions,” Q backs away from the desk, images of severed ears and pinky fingers briefly crossing his mind. After all, they are all barely restrained psychopaths at the best of times. Although if that were true, what does that say about Q then; that he prefers their company to that of most people - well not all of them, just one in particular if he were to be honest.
Bond laughs, knowing exactly what Q is imagining, “No stomach for the macabre?” he crosses the short distance to Alec’s desk, gently moving Q out of the way. “Besides if he were to bring back a souvenir, he would be sure to pickle them first.”
He’s teasing of course - but nevertheless, as he hooks his fingers under the drawer pull, he braces himself for what he might find. The drawer slides out smoothly, releasing a noxious plume of rotting stench.
“Oh Christ!!” The smell nearly makes him gag. Q covers his nose with the sleeve of his cardigan and leans over Bond’s hunched shoulder to see. In there lies what looks to be the remains of someone’s putrefied lunch or lunches. A banana so rotten its has liquefied into black slush, a circle of half eaten soft cheese sitting on top of the rotting liquid that is now absolutely overgrown with mould and the piece de resistance - a quarter tray of what must have been sashimi of some kind. The rotting seafood, vegetation and cheese slurry a potent combination.
Fucking Alec is always leaving food around to the dismay of his colleagues that share the space. It is no wonder then, there is every so often the passive aggressive ‘cc all’ email from some returning Double-0 about clearing out leftover food and a reminder to consume all food in the break room at the end of the hall outside.
Bond slams the drawer back shut and retreats to his side quickly, herding Q along with him.
Q looks a little green around the gills, “I don’t know if it’s a good or bad thing that I ate lunch before I came in here.”
“I hope you don’t mind being one agent short, because I’m going to kill Alec when he gets back.” Bond resolves.
“IF he comes back you mean. You know him, he’s likely absconded to an early dinner by now.”
Bond dreads the implication, ”There is no way in Hell I’m cleaning that mess up.” He draws the line at that. Nope. No way.
Speaking of killing agents, there is a small stack of printed cards on the corner of Bond’s desk. Q picks them up, he’d seen these before, several years ago. It’s Bond’s premature obituary from the small ceremony the service held in his honour. Q was a senior tech then and had not known Bond other than brief glimpses when he came to pick up his kit.
“Are you shredding these?”
“Rather odd to keep them.” A curios thought pops into his mind, “Where were you then, Q? Had you joined the service?”
“I was Senior Tech, equivalent to Nish’s S position. It’s likely we never crossed paths but you would have been familiar with my tech in the field… You didn’t spend as much time in Q-Branch then as you do now.” Q tries to needle him about that again.
Bond sidesteps it with an expertly placed question, “Did you come to my funeral?”
“No, it was a small private affair. Only the old Q and R went. Besides, I was atoning for my sins then.” The question triggers Q to reminisce about those few months before he met 007 and how much his life changed within that short span on time.
——
Flashback: 3 years prior...
45 minutes before the start of The Istanbul Incident.
The phone rings down in Q-Branch’s general line. After the sixth ring, “Anyone going to pick that up?!” Engineering Minion A calls out as he wipes his hands on an oily rag. Its early, 7:30am so Q-branch is mostly deserted. Minion A is loading ammo into 008’s BMW before the agent arrives to pick up his car.
Nobody answers, so Minion A has to trudge over to the phone. For his trouble, he is rewarded immediately with a string of expletives as greeting coming through from the other end. It is too early in the morning for this, “Look either you calm the hell down or I’m hanging up.”
“Where are the cyberboffs in Q-branch?!” the voice on the other side demands.
Minion A takes a deep breath and explains that it is early, they’re not in yet but he’ll check. He finds a still sleepy Q (who is currently still Collin Mitchel, holding the S rank) in the small pantry hidden in the back of Q-branch nursing his cup of tea. Hair in a wild mess as usual. He informs him about the call and warns that the person on the other end is in a right mood.
Q picks up the transferred call to a frantic Mark of IT-Branch on the other end. “Fuck Mitchel! Please tell me its you guys messing about the Level 5 servers right now! I know we said surprise us but it’s a little early in the day don’t you think??” Mark is referring to the CyberWar games that IT and Q Branches usually play on Friday nights to strengthen MI6’s cybersecurity.
“What are you talking about? I’m hardly awake enough to operate anything more sophisticated than a kettle…” Q sighs as he removes his glasses and rubs his sleepy eyes.
“Collin…” Mark’s voice goes dead serious as he attempts to calm down, “… I’m not dicking around right now. If it’s not you or anyone in Q-Branch, then why the hell is my system logging unusually large data downloads from Level 5 severs?”.
That gets Q’s attention. Mark is one of the best in IT-Branch and and they share a mutual concern about the state of MI6’s cyber security preparedness. There have been times when Q has thought of asking Mark to transfer to Q-Branch, coaxing him to the ‘dark-side’ as they call it. So Mark’s uncharacteristic panic is like a jolt of adrenaline that wakes Q up faster than the strongest cup of tea. Q punches the speaker button and replaces the receiver before grabbing the nearest chair, spinning it around and settling in front of a console. He logs in and pulls up the data traffic log Mark is monitoring.
Over the past year IT and Q Branches have come to a truce so to speak. Q-Branch will provide the cybersecurity tools and IT will carry out the implementation. What it meant was that Q and his colleagues would build the encryption and protocols, but it was up to IT to roll it out, monitor and patch. So just like what they did for the field agents, they made the weapons but it was up to the agents when and where to use it. In the event an active threat was present, they will work together to repel the attack. IT was in the midst of overhauling the systems - but as anyone can imagine, with so many layers of legacy systems, it was a slow process. But at least it no longer resembled Swiss cheese.
They’ve secured the most sensitive files with the latest encryption at least - but that is always double edged, put too many padlocks on a door and you’re telling the burglar where you’re hiding your best stuff.
“I see it. When did it start? Q switches to his game voice. Crisp, efficient.
“15 minutes ago. I was on my morning run when the alarm came through. I ran back as fast as I could.”
“Can you shut down the server?”
“Not while Ops is running. They’ll loose access to classified files for cross-referencing. As well as the encrypted satellite feeds that run though it. We’ve got Eastern Russia running right now and Istanbul is coming up soon.”
“Has M been informed?”
“Not yet. I was hoping it was you guys mucking around.”
“Mark, I don’t have full access to the servers from Q-Branch terminals. I can hack it, but I’d rather not cause even more alarm.”
“Get up here then! M and Tanner just arrived, you can work up here and.... I’d rather you came with me to face M.”
“You’ll have to buzz me up, I don’t have full clearance.”
A second later he hears Mark’s muffled voice yell something to someone in his team.
“Davis is going down to get you now. Fuck. …Mitchel is this it?”
The question hangs heavily. They’ve been predicting something like this to happen for a few months now. In the last 18 months, there has been an increase in breach attempts on MI6 systems. Together IT and Q-Branch have managed to repel most of them or limit the extent. It’s a cat-and-mouse game. Both sides using each successive attempts to gauge skill and strength.
The elevator ride up to Q-Branch was excruciating. Q now understands why M wants to have the two branches working closer together, the bureaucracy is eating into their response time.
When Q arrives at IT-Branch, Mark is tracing the source. M and Tanner standing close by. It’s coming from an MI6 laptop - using the credentials of an Agent Sebastian Ronson who is currently on mission in Istanbul. Q slides into the station next to Mark, they fall into practiced ease. Mark will defend the keep, and Q will chase the trail.
“Contact Agent Ronson, now!” Tanner tells Mark. Mark calls the mobile number registered to Ronson in Istanbul.
*Click* an automated female voice informs them that the number is currently not in service.
They pull up the Istanbul Ops file, Ronson has three other field agents with him. He calls the other numbers with the same result. He calls the hotel next, but the front desk informs them that the men have checked out.
While Mark is trying to make contact, Q is tracing the breach, trying to identify the affected files. To his relief, the files in this partition were not just encrypted, they were protected with a copy prevention and decryption protocol that he had written. He didn’t know what the files contained, he didn’t have that security clearance. He just built the moat and the fortress that surrounded it. What the higher ups put in it was anyone’s guess. But one thing he did know was that whoever wanted the data had to physically retrieve Ronson’s authorised hard drive to to get to it.
He informs M as much.
Something about the this whole situation seems odd, ”Ma’am if the hackers anticipated that they would need an authorised laptop as a file cache, and they’ve cut off Ronson’s communication with us - the only logical assumption is that they not only know the location of Ronson and the team but they have a plan to retrieve that laptop.... and very soon. Before we re-establish communication or Ronson suspects something is amiss.”
Tanners eyes go wide, M goes very still. This would mean the hacker’s plan is live - making this a life threatening emergency.
“Do you know what files were downloaded?” M asks.
“I can show you the list of files, but I don’t know what’s in it.” Q pulls up the log and moves aside for M to look for herself.
One of the folders makes M’s heart skip a beat. It’s a summary of field reports from across NATO agencies informing each other of their activities including embedded undercover agents and informants. The idea was to coordinate efforts and reduce doubling up agents which might increase suspicion and also prevent ‘friendly fire’ so to speak from multiple agencies working independently. It’s not a list per se, but it would be fairly easy to put the information together into one.
M points out the folder to Q, absolute certainty in her voice, “He’s after this folder. Can you delete it remotely?”
Q activates remote access of the agent’s laptop and gets to work.
::ERROR. Remote access denied. Sys admin required::
Q tries 3 more times with different admin credentials with the same result. Now they’re in real shit.
“Mark I’m locked out.” Q looks to Mark. Mark tries an even higher level credential and still nothing.
“We have to pull the plug—” Mark tells him.
“—Wait till I’m done. If you do that now, the download stops, and the hacker will know we’re on to them and cut the connection.”
“Isn’t that the point?” M interrupts him sharply.
“Ma’am, if he already has the file you think he’s after, and everything else is just a blind grab, then this is the last chance we have at wiping that drive. I need him to remain connected until I can hack in and execute the delete code.”
M sees his point. Use the other files as bait, the hacker doesn’t actually know the right folder yet. Q turns back to access the laptop through backchannels, several long minutes later, he finally manages to get in. He has partial access, one of them happens to be turning on the webcam on the laptop.
“Come on, come on…” The webcam turns on, but no-one is in front of it. “Mark, the webcam! Try getting through to Ronson.” Q broadcasts the feed to the main IT room monitor and the video conferencing camera attached to it.
While Mark scrambles into action, Q continues to chip away at the hijacked laptop’s protocols to gain delete access. Over his shoulder and speakers he can hear Mark trying to make contact with their agent, accessing the laptop’s volume control remotely and cranking it up as high as it would go.
“Agent Ronson! Can you hear me?… Agent Ronson?”
There are sounds of men talking in the background, and suddenly Ronson comes into view.
“Agent Ronson! Your position has been compromised. You need to move urgently. You are to remove the laptop drive and destroy it immediately.” Mark informs him.
“What? What’s going on? We’ve just finished our morning briefing and about to head out.” These precious few seconds of confusion will cost Ronson his life.
“Abort mission, get out of there and destroy the laptop!” M steps into view of the camera and barks the order.
Ronson finally realises the severity of the situation, but it is too late. He barely has time to draw his weapon when the sound of a door being kicked open is heard. Automatic gunfire sprays into the room, including two right into Agent Ronson’s torso and its over. Ronson collapses into the armchair, as they watch, impotent. Few seconds later the assailant pushes shut the laptop screen from behind. They never get a look at the person.
In those few seconds before that, Q finally gains access. Just after he executes the secure delete code, the connection is terminated. The screen goes dark. Q doesn’t know if it worked.
All eyes are on him. Not just his superiors, but the rest of IT techs, the room is dead silent.
“I..I can’t be sure it worked. If they shut down the laptop before the drive is wiped, it would mean the data is still on it. But they will have to still break the encryption on the files to read it. That buys us time—”
M starts walking away before he is even finished talking. Tanner on her heels. Q can hear her rapid fire orders to him as they turn to enter the main Ops room and to her office.
“Where is 007?”
“On his way.”
“Who else do we have in Istanbul?”
“Eve Moneypenny, junior field agent.”
“Get her on the ground to support 007.”
“Medical evac for Ronson and the team?”
“Still trying to contact them…..” Their voices fade away as the doors close.
Mark and Q share a look. -Shit-….doesn’t even begin to cover the magnitude of this cockup. Q can’t stop the feeling of crushing disappointment building inside. They’ve lost this one.
Mark in an uncharacteristic fit of anger-filled frustration, picks up his mouse and hurls it at a wall. There is nothing they can do anymore, Ops team will handle it from here. “I’m going to shower,” he announces to the quiet floor. Q notices that Mark is still in his running gear and sweaty either from the run or the emergency.
Q waits till Mark is out the door before slowly rising and facing the rest of the IT techs staring at him wide-eyed. It’s literally first thing in the morning and they’ve just watched a field agent take two right in the chest. Not an everyday occurrence.
He takes a deep breath and starts rattling off orders even though Q isn’t technically their boss.
“Revoke Ronson’s credentials, check and update credentials of all the other agents in the field that we can contact, pull the activity logs and study the hack, comb the application code for a trojan, check the other servers to see if anything else was downloaded, request for Ronson’s laptop to be returned as soon as Ops can recover it…..” and so on. No one questions him, and the floor bursts into a hive of activity.
Weeks later, when the dust settles and the forensics completed, they would learn that Agent Ronson was never aware of the breach. Ronson’s laptop was just an entry point, they intercepted data traffic through his WIFI. It was excruciatingly simple once they examined the remains of the laptop. The hackers switched out his secure mobile hotspot and used the same network name - a moment of inattentiveness on Ronson’s part and that was it. A key logger captured his credentials and the hacker used it as an entry point to gain access to the system, releasing a virus that burrowed into deeper levels of the classified database.
———
Two Weeks later…
The young woman about his age in the monochrome pantsuit looks over at him,”What are you in for?”
Her question stops Q’s nervous pacing outside the conference room.
“I mean we’re both here for the Istanbul investigation…” she coaxes. There is no smugness - just deadpan with a hint of dark humour to her tone. She doesn’t look so great herself, her hands have kept up their anxious smoothing of the fabric covering her thighs. It somehow puts Q at ease, knowing he’s not the only one here facing the firing squad.
Might as well, she’ll hear about it in the meeting anyway, “Failed to delete Ronson’s computer hard drive in time. What about you?”
“Shot the double-0 agent who was in the middle of retrieving said drive,” the woman replies wryly.
“Ah... that is unfortunate,” was all Q could come up with. He’s heard the story. It was all everyone could talk about the past weeks. So this is the junior agent with the dubious honour of being the first field agent to kill a Double-0 through friendly fire.
Then because Q is an emotionally bumbling halfwit who thinks humour solves everything, he adds, “Do you think they’ll put us in neighbouring cells? I hear the dungeons are pretty bleak this time of year.”
Instead of the exasperated look he is expecting, the woman regards him and smiles slowly, “Eve Moneypenny, Station-T.” She eventually offers as introduction.
“Collin Mitchell, Q-Branch” he reciprocates, shaking her hand.
—
The meeting goes as expected. No intel about the drive or any sign of decryption activity. 007 is still MIA, no body was recovered - if they don’t find a body in another week, they’ll call off the search teams. There is now serious pressure to restructure how Ops is carried out. They can’t have Ops, IT and Q-Branches working separately without a clear chain of command not in this day and age.
In addition to that, the incident brings home the need to have the handlers and agents work much more closely, like a ‘hand in glove’ so to speak - instead of fobbing them off to a constantly rotating shift of support team. Ronson second guessing Mark’s information was a result of a combination of factors; the unexpected mode of communication and him not knowing who Mark was and therefore not trusting the information. Precious seconds wasted in establishing veracity of the information likely cost him his life.
Agent Moneypenney is suspended from field duty. Pending reassignment possibly to a desk job. Q is temporarily assigned to IT branch to help with securing MI6 systems - he has already been helping out Mark the past few weeks, but this order means he has to dotted line report to IT-Branch Head Timothy Hayden who hates his guts and second guesses everything Q does. It is not going to be pleasant.
Outside the SIS building in the park across from the train station, Eve and Q sit morosely on opposite ends of a bench, picking at their lunch arranged between them.
“Well, I think we got off lightly all things considered.” Eve speaks first.
“Speak for yourself. Hayden still wants his pound of flesh after the print-pocalypse I caused two years back. I’m going to be debugging applications for the rest of my life if he has any say in it.”
Eve snorts, then a few moments later very sombrely reminds him, ”I killed someone Collin.”
Q hangs his head. Perspective. “OK. You win... “ He says very gently, trying to lighten the mood. “…So much for our promising careers in espionage.”
They eat their lunch in silence for a while before Eve speaks up again. “I thought of going to see his next of kin; you know... to make amends. Tell his wife and children how brave he was, how his last moments were spent defending his country. Least I could do... Maybe even ask for forgiveness one day.” Eve’s face crumples, her voice cracking.
She draws in a long shaky breath, then through a thick sob she says,“Tanner tells me he didn’t have any. This bloody -job- was his whole life.” She gasps, a hand coming up quickly to cover her mouth and nose, muffling the earnest sobs that were wrecking through her now. Before this, she had held steady for two weeks to the day since she pulled that trigger.
He doesn’t know what to say, up to two weeks ago he had been mostly sheltered from the more gruesome aspects of his job - Ronson was the first agent he’d ever seen killed live, not a recording after the fact. One moment he was talking, the next, fatally wounded - his story ended right that moment. Ronson had an ex-wife, no child.
Not knowing what else to do, Q moves their lunch away and scoots close, wrapping his arms around Moneypenny and she does the same for him. They don’t say much after this. But it is the start of their standing Thursday lunch. A friendship forged through mutual adversity and tragedy. The both of them having to work their way back into M’s good graces.
——
Back to Present…
“Oh? Not classified is it? Would you be able to tell me about it?” Bond looks genuinely interested.
“Over dinner… if you can finish up here by then.” Q raises an eyebrow at the amount of work still to be done.
Alec chooses that moment to swan back into the room, two ladies from the secretarial pool in tow, one on each arm. They gingerly lower him into his chair and he sighs in excessive relief. The ladies coo soothingly at him, massaging his allegedly sore shoulders and back.
“Awfully nice of you to come back.” Bond says but refuses to acknowledge his theatrics.
“I had to, left my pills here. Sam dear, could I have some help with these?” He pouts pitifully at her as he hands her the blister pack of pain medication that was on the table. Then,“Ta, so kind of you,” when Sam pops the requisite number of pills into his mouth and Ginny brings his coffee to his lips.
Q shakes his head at 006’s antics. He can be such a loveable cad. Not too long ago 007 was reputed to be the same - twin terrors that made M rethink her decision on a daily basis.
“Oh, and we brought your coffee as demanded.” Ginny comes over to hand Bond his coffee - it is no longer hot but warm. She glances apologetically at Q, “Sorry we didn’t get you one, sir.”
“Well, now that you’re back, mind finishing up here?” Bond shakes a box of papers awaiting the shredding machine for emphasis.
“Ooooh… give me a moment. The meds haven’t kicked in.” Alec moans woefully, which prompts the women to renew their fussing over him.
“Really sir! Can’t you see Alec isn’t fit to do any heavy lifting?” Sam admonishes Bond.
Her audacity takes Bond aback, he glances at Q and spreads his arms in a ’look what I have to endure because of Alec’ gesture. Q smiles back at him sympathetically.
An idea forms in Bond’s mind. He makes a show of stapling a stack of papers that needs to be filed. “Oh bugger!” he proclaims loudly. “Ran out of staples. Alec do you have any refills?”
Alec still basking in the female attention pulls open his desk drawers distractedly before turning to look. Within seconds, the stench of his past meals come back to haunt him as it wafts intrusively into the room. He slams the drawers back shut again.
“Oh! What is that smell?!” Ginny straightens, alarmed. Sam recoils as well. Both women stepping away from his desk instinctively.
Alec shots to his feet, eyes wide, “Whoops! Looks like break time is over. I ought to get back to finishing the housekeeping.”
006 quickly usher the women out, sending them on their way with a wink and a flirty quip, “I’ll see you ladies later this evening. 5:30? I shall count down the hours.”
When they are out of earshot, he rounds on 007, “You bastard!”
Bond’s infantile snickering turns into outright uncontainable laughter. “How is it my fault? Throw your dammed leftovers away.”
“Oh I’ll throw something alright,” Alec grabs his empty coffee cup and is about to pitch it at Bond’s head when Q slides in front of him. Q levels them both with his Quartermaster stare, quelling any further childish escalation of hostilities.
“Well now, if the both of you are quite finished sabotaging each other, perhaps you’d like to bring those boxes and the offending drawer down to Q-Branch?”
Twin looks of confusion.
“We have an industrial shredder and a power washer down in the lair... If you gentlemen would like the use of it.” Q smiles and nods his leave.
——
Day of HRHs Prince Charles and William’s Visit
Q-Branch is abuzz with activity, even more than usual. The labs are cleaner than they ever will be again. Not pristine, but not quite the mad scientist lair and far less a safety hazard than it usually is.
Everyone has on their cleanest lab coat, overalls and PPE. Q’s even had a haircut and attempted to tame it with ‘product’ this morning.
Center stage for this portion of the visit is the modified Aston Martin V8 Vantage recovered from 007’s latest mission - with a battered front end and deep gouges along its flanks. On top of Bond’s decorative additions - it was also generously riddled with bullet marks, much of it concentrated on the pockmarked windscreen and windows, none of which penetrated the bulletproofing thankfully.
Q nearly had a fit, it would have been impossible to repair the damage in time; but Moneypenny had the brilliant idea to turn the narrative in their favour - a gritty, uncensored example showcasing the dangers their agents face in the line of duty and the tech used to keep them safe. And what better way to bring the message home than to have the actual agent that survived the ordeal; Commander James Bond aka 007 regale the Royal Highnesses with the story himself.
So they left the car pretty much alone, other than rolling it into the centre of Q-Branch. It cut a forlorn picture sitting there, with its damage on full display - gun barrels sticking out, boot open and bits of carbon fibre hanging off. It looked like a squashed insect in the middle of a clean floor.
As for the man of the hour himself, he had sauntered into Q-Branch right after the tour of the Double-0 office was done. He’s there practicing his story, memorising the script Eve wrote for him. Not that he needed a script to remember what happened - he was there after all, but he tended be a little sarcastic and churlish with his words, at least in his written reports so the script was an insurance against that.
Moneypenny had insisted that 006 & 007 wear their military uniforms as it added to the pomp and circumstance, Mallory agreed. So Bond and Trevelyan were in their Naval uniforms. Trevelyan was somewhere in the building making full use of the uniform and the effect it produced on anyone inclined to go home with him. Last Bond saw of him, he had amassed a small entourage of both sexes in the cafeteria.
*Pheeeww-whiit!!*
There were loud appreciative catcalls and whistles when 007 made his entrance to Q-Branch wearing his immaculate Naval Commander ensemble. He’d politely tipped his hat to everyone as he went around looking for the Quartermaster to present himself - curios to see if it produced any effect.
“How are the preparations coming along?” He found the Chief Overlord in the back pantry making a cup of tea and had sidled right up behind him to rumble in his ear. Q chokes on his tea. Bond quickly rescues the mug from the quartermaster’s hand while the man sputters and recovers from the fright.
“Bond! How many times have I told—,”Q’s words are cut off abruptly when he turns around to face the insufferable agent.
“… have I… I…,” He tries to restart his standard tirade, but it dies on his lips so he gives up and resigns to just staring. His brain is frizzing out, Q’s sure. The only thought on his mind is what a dashing figure he cut - those magnificent the gold braids on his cuffs, the eight gold buttons glinting in the light, the shoes polished to perfection.
He could almost forgive this man for ruining his prized car. Almost. -The navy colour brings out his eyes-. And for loosing the rifle. Maybe. -What do all those insignias mean?-
A minute later, and Q is still lost in contemplation. Bond leans in close again, blue eyes shining, “Are you nearly done with your assessment?” He brings Q’s rescued mug up to his lips and takes a long sip, never breaking eye contact throughout.
Q’s eyes trail down to Bond’s throat, the way his Adam’s apple bob against the white collar and dark tie as the agent swallows. At the sound of Bond clearing his throat, Q’s eyes snap back up again to regard the agent in the eye. -What were they taking about again?-
“Right. Yes. Preparations. Everything’s ready… And how are you with your script?” Q reclaims his mug, clutching it with both hands to protect it. The bastard has taken to stealing his drink at every opportunity, ever since that night of the party* here at Q-Branch.
“All squared away in here,” Bond taps his temple with a finger. “The hair’s new,” He makes an observation of his own. He brings up his right hand and lightly cards his fingers through Q’s fringe. It breaks up the neatly gelled hair, letting a few pieces fall more beguilingly over his forehead. Personally, he prefers the perpetually messy look Q wears on a daily basis.
Q is transfixed by the presumptuously familiar gesture. All he can do is let his gaze drift along the hands, up to the white cuff peeking out of the navy sleeve, the triple gold braid rank insignia on the sleeve, up the arm to the crisp line of the shoulder and back to Bond’s face.
Those fingers that were a second ago in his hair lowers slowly to touch the back of Q’s hand that is wrapped around the mug, drawing a slow teasing circle on the skin before circling his wrist to pull his hand and the mug up to the agent’s mouth - stealing another long sip. When Bond finally withdraws, his bottom lip graze lightly over Q’s forefinger.
Q’s breathing has transformed into embarrassingly short and shaky pants. -The fucker doesn’t even drink tea on a regular basis- so all this, is for Q’s benefit. And it is highly effective. The warm flush that has crept over his cheeks throughout the ordeal, spreads like wildfire over his skin right down to his groin at that final touch.
It comes out as an almost whimper, “Is it just me, or is it too warm in here?… Perhaps I should check on the settings. It wouldn’t do to broil our royal guests.” Q edges along the pantry counter, out of the agent’s magnetic circle of influence - he needs all his faculties intact right now.
“Are we still on for dinner tonight?” Bond catches his cardigan sleeve just before he is out of reach.
“Yes, of course. See you after.” Q ducks out of reach as soon has Bond’s fingers release him.
——
Post Royal visit…
-It is perfectly normal to have a standing Friday night dinner with a colleague isn’t it?- Q questions the reflection in the lavatory mirror.
The royal visit to Q-Branch had gone off without a hitch. M was mighty pleased, 007 was engaging and respectful, his minions competent and efficient and all of Q’s live tech demonstrations went smoothly as rehearsed.
Now that it was over, Bond was waiting for him outside so they can adjourn to their dinner appointment. The prospect of spending this evening with the agent, as they almost invariably do countless nights before this, feels daunting all of a sudden. What the bloody hell is wrong with him tonight? This is so uncharacteristically like him.
Q knows that Bond loves to tease. And Q has permitted and played along all this time - but he’s not sure how Bond would feel if the agent knew how many less than ‘proper’ fantasies of Q’s he has had a staring role in. Q feels bad about using the agent like this. He genuinely enjoys Bond’s company and tries to stay in it for as long as the other would permit; but sometimes Q thinks he might be imposing on the agent’s down time.
-This is karma- Q thinks. His sins finally catching up to him. That blasted naval uniform and its amplifying effects on Bond’s already considerable charms - he can’t think straight when the agent is in it. Squashing his arousal has been especially difficult this evening. He doesn’t want to cause Bond any discomfort... in case the agent notices.
Perhaps cancelling tonight would be the decent thing to do; and maybe put a stop to subsequent dinner invitations. Oh but no… the thought of not having these evenings with Bond hurts him like a round kick to the chest. A curious if painful reaction, one that he is not prepared to examine just yet.
-Oh you selfish prick.- We all know how short a Double-0’s tenure can be. Bond should be spending his time with someone he has a chance of developing a consequential connection with; not humouring a romantically challenged quartermaster. There he said it, happy?
Where had this melancholy mood come from? -From the depths of your guilty conscience you dolt.- Or maybe its sexual frustration?
By the time he’s done with with the self recriminations, Q’s so morose he’s close to losing it emotionally. He had turned his back to the mirror at some point, and is now leaning against the sink counter, head bent, a hand in his hair, phone in the other. He seriously considers calling Eve, she knows how to deal with… squishy emotions like adult.
But before he can make the call, the lavatory door creaks open. It is after hours, so there shouldn’t be many people still about.
“Q? Are you in here?” Bond’s voice calls out. Shit. He must have been waiting too long for this liking.
The man steps into view. One look at Q and immediately concern colours his voice. “Q, are you alright?” Then seeing the phone in Q’s hand, “What happened?” He steps in close, wrapping his hands around Q’s elbows.
“I uh… I… I don’t know where to start.” Q is hesitant for a few seconds, looking for his words. But then it seems the cork on his bottled up emotions pop and it all comes pouring out.
“Bond… I feel… somewhat guilty. These dinners, I mean. I sometimes feel I’m taking advantage of your time. I’m not imposing am I? And please be honest. I won’t hold it against you. I know you Double-Os have this weird game about flustering the quartermaster, but I don’t want you to think I take the game seriously and that I’ll withhold any tech you’ll need because of it. If you have somewhere better to be, please don’t hold out on my account—”
He feels a full on ramble developing. Maybe he should stop talking so the man can answer. Or maybe he’s afraid of the answer and that’s why he can’t stop talking.
“—Don’t get me wrong, I genuinely enjoy these evenings with you. I look forward to every one of them in fact, but I don’t want you to feel like you -have- to continue with them because of some silly game. We both know your down time is precious and you don’t have many opportunities to socialise outside of your cover. So it would be immensely selfish of me to continue to take up that time…“
Q pauses, not because he ran out of things to say, but because he ran out of breath. He gulps air like a drowning man and continues… because if he stops talking, he just might start blubbering like some hysterical idiot.
“You ought to be spending this time more constructively, with someone you care about and have that reciprocated. Not that I’m indifferent… your welfare concerns me greatly. Hence this overdue lecture about not wasting your time on something that would essentially amount to… to… to nothing.” -Oh wow… that fucking hurt to say out loud.- Right in the diaphragm, just under the sternum. Q unconsciously presses a thumb as close to the spot as he can get.
He meant every word of it. He wouldn’t stand in the way if Bond found someone he would rather spend time with. -What is he even saying, of course he wouldn’t be in the way, he had no claim in the first place.Silly dolt.-
“Not that there are any expectations on my side.” Q is quick to put him at ease on that front. -Liar-. Why is he even saying these things? It was just dinner between friends. Why is he being so bloody melodramatic about it? -Shut up. Shut up.-
Q gives his head a shake for finality, “Bottom line is, I’ve taken advantage of you and I apologise.” He finally looks Bond in the eyes, or tries to. The man’s face is blurry, Q thinks to reach up to clean his glasses but realises to his horror that it is unshed tears that is clouding his vision. -Well isn’t this perfectly humiliating.-
Bond is studying him with intense blue eyes - searching for something. The moment stretches…
It reminds Q of that silly Netflix show where the characters roll a dice and their futures split into six different outcomes. For the first time Q wonders if there exists a timeline where he and Bond could conceivably end up more than friends. There is a likelier chance that in some timeline, maybe even this one - Bond walks into the sunset with some femme fatale he picks up along the way. Alive and whole with the possibility of finally finding the happiness he so deserves after years of tragic sacrifice. And Q has no choice but to shake his hand and watch him go. Knowing Bond, he’ll probably ask to keep the DB5 too.
-Well, good luck getting that thing serviced at any random garage.- Q digs his thumb harder into his diaphragm to distract himself from the flaring discomfort.
Bond’s voice is low and soft when he finally says something, “Q… this might have been longest ‘It’s not you, it’s me’ speech anyone has made. Are you breaking up with me?”
That earns Bond an involuntary chuckle even through his unshed tears, “Don’t be facetious… *sniff*…I’m being serious.” Bond is right though, this whole conversation was silly, they were just friends. What kind of person weeps over dinner with a friend?
From Bond’s point of view; he knows if he leaves Q to his own devices tonight, the quartermaster will play the gentleman and logic himself out of going out with Bond ever again. Even if that’s not what Q wants himself. Bond can’t risk that.
At the same time, he doesn’t want to push too hard, not when Q hasn’t had a chance to process his own revelations. He has heard enough between the lines of Q’s rambling admission to be fairly confident that his affections are not in vain. All that is needed is patience.
Bond chooses his words and tone carefully, “You’re right… in some aspects. My time is precious, and perhaps limited—,” wry smile,”—So the fact that I choose to spend it with my quartermaster says something about the depth of my fondness for his company.
“As for taking advantage of me, in so much as it is possible,” this one, he is less clear how Q came to the conclusion, “It is true, if there was anyone in the world who might be capable of it, it would be you. But only because I allow it.” He gives Q a few moments to process what he had said. The quartermaster wasn’t the only one who can tiptoe around a subject without actually referencing it.
Bond studies Q as he mulls over the words. He would make a terrible poker player. Q fidgets when he thinks; self soothing gestures - fingers stroking his own hands or turning an object over and over. Over the last half year, those unconscious self soothing gestures have spilled over to include Bond himself, if he is in close enough proximity. Q’s favourite is the tie pin if available, and if not, the cuff links on his sleeve. The satisfaction he derives from be being a source of comfort to Q is unquantifiable.
This evening is no different, despite the ‘breakup’ speech, Q’s fingers have found their way to a gold button on Bond’s uniform - the pad of his thumb worrying over the embossed gilt crown and anchor motif.
“So… it’s not an imposition then? You don’t mind this?” Q summaries felling terribly silly, now that the melancholic fog is lifting.
“Q, not even terrorist with a gun to my head can compel me to give up state secrets, what makes you think I can’t fend off an unwanted dinner appointment?” This statement coming from anyone else would have been hyperbole, but from Bond, it puts his little freakout into perspective. “Believe it or not, I look forward our evenings as well.”
“Ah. Right… “ More contemplative fidgeting with the gold button. Then a deep breath and a noisy sniffle, “Does the invitation to dinner still stand? Some food would do me good I think.” Maybe it’s the low blood sugar that is causing this silliness, Q’s certainly going to play it off that way. Though he suspects this weekend is going to be one of quiet introspection about this oddly personal relationship developing between them.
Bond smiles, leaning close to whisper in his ear, “Dinner always stands.”
Q lets Bond lead him out of the washroom and into the lift, thankful that no one was around to notice how long they spent in there.
In the lift, Q rests his back and head against the side wall. Bond is crowding close next to him, despite the empty lift. He has his arms crossed, one shoulder leaning against the same wall, body angled towards Q and watching him contemplatively.
“You don’t mind my aftershave do you?” Bond asks all of a sudden with cheeky grin.
“What?” The bizarre question makes Q turn his head to look at him.
“Its not offensive or overpowering is it? You know, in case its off putting to the marks.“ Bond continues, verbally nudging Q to play along, to fall back into their usual banter.
“I didn’t think it appropriate that I should have an opinion about it before.”
“Well, what if I want you to have an opinion about it now?”
Q can’t stay away from their usual play for long; this time it is him that initiates, leaning in close. Bond tips up his chin automatically, to give his favourite boffin better access. Q presses close, nose just shy of touching the underside of Bond’s jaw and takes a long whiff.
It’s the end of a long day so there is only the barest hint of aftershave mixed with his natural scent. -God. He smells good.-
Q passes his verdict, “I… I suppose if I were to have opinion about it, I’d say you smell… perfect.”
————The End————————-
Extended scene….
The lift dings and the doors open. Bond and Q part reluctantly back to a semi-respectable distance. But not before a waiting SIS employee on the other side of the door catches sight of them in what could be construed as a compromising position.
What’s-his-name takes longer than normal to step into the lift, dawdling on the threshold trying to make up his mind to get in or take the next one - despite the virtually empty lift.
The man in the Navy uniform is undoubtedly a Double-0, but the younger one he isn’t so sure, one of the boffs in IT or Q-Branch from the looks of it. If they’re carrying on a secret affair, he doesn’t want to be an unwitting witness - rumours have it, those Double-0s have a way of making interlopers… disappear.
His indecisiveness makes both men shift their attentions towards him. Both expressions quizzical. Navy man sweeps an arm round the empty lift, welcoming him to enter.
“I’ll… um… take the next one…” he says awkwardly and steps quickly out of sight.
——————Fin——————-
Note: If you liked this fic, there’s more like it on the blog. Enjoy!
Q’s Origin story might make more sense if you read my attempt at writing Q’s backstory in the plot outlines below: (they’re not full fics but you’ll get the sense of who this version of Q is.)
Series 1 Pilot here.
Series 2 Episode 1 & 2 here.
And Episode 3.
Also I’m lazy, so some of the other Double-0s are based on pre-existing characters from other fandoms.
009 is based on Harry Hart (Galahad) in Kingsman.
001 is based on Emma Thompson in Johnny English and Late Night, I love how comedically irreverent and straight talking she is, I can imagine her being fed up with the way everyone else talks in their roundabout way and calls them out on it.
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15 ways to run a terrible website
New Post has been published on https://britishdigitalmarketingnews.com/15-ways-to-run-a-terrible-website/
15 ways to run a terrible website
Image: fizkes, Getty Images/iStockphoto
If you’re old enough to remember the horrendous content displayed on Geocities websites back in the 1990’s you can call yourself a seasoned internet veteran. You can find some hilarious examples around the web, but suffice to say, the dawning age of the internet was one of experimenting with what worked—and what didn’t.
More for CXOs
Websites have come a long way since then, and for the most part are more polished and professional, especially business-related sites. However, there remain some stubborn pet peeves among users, which plague some sites and drive away customers (or potential ones).
With that in mind, here are 15 tongue-in-cheek tips on how to run a terrible website.
SEE: Job description: User experience specialist (Tech Pro Research)
1. Require a certain browser/plugin
It amazes me that some sites still depend on a certain browser, or at the very least offer their full range of features and accessibility on only one browser. For instance, I deal with two business-related sites at my job that depend on using Internet Explorer.
I suppose it’s understandable if the company makes said browser (such as Microsoft). However, in many cases it’s simply a fact that the web server or various related apps aren’t elegant enough to support the range of available web browsers out there.
Worst of all are the sites, which don’t bother telling you that they depend on a specific browser for best results, forcing you to guess (or abandon your efforts to use the site entirely).
It’s the same for plugins. Being told that you have to install an Adobe plugin, for instance, can turn into a frustrating exercise. Some users may have locked-down browsers, which they can’t add plugins to. Chrome is usually the best of the bunch here, often already having the necessary additions, but for best results avoid such requirements where possible.
SEE: Hiring kit: User experience specialist (Tech Pro Research)
2. Use a cumbersome URL
How can you spot an amateur website? The URL often gives it away. What works better: www.company.com or www.joeandbobstastyclamshack.com? To work well, keep the URL short and snappy, especially for people who type it in manually. What’s worse? Using a hosted site with a link like www.hostingorg.com/joeandbobstastyclamshack.com.
For the above example I’d go with www.jbclamshack.com.
3. Annoy or distract the user
One of my biggest gripes as an IT guy is when I google a certain problem, click a link to a vendor website (which purports to offer a solution), start avidly reading, and then get hit with a pop-up asking me to take a survey. I have responded affirmatively to 0.00% of such requests.
It’s also frustrating to use an ad-blocker and be told by a website that you can’t view any content until you disable said ad-blocker. I realize websites depend on ad revenue to exist, but such heavy-handed approaches cause many users (myself included) to just go somewhere else.
SEE: Research: The evolution of enterprise software UX (Tech Pro Research)
4. Make the user login to interact with the site
It is time-consuming and cumbersome to force a user to create a login account and login to interact with a website. I realize many sites must require this for you to post content, such as when replying to a news article, as spammers and scammers would quickly overrun such comments sections posting nonsense. However, it’s absurd when a site demands that you create an account simply to give an article a virtual thumbs-up.
5. Make the user log in and then take them to the homepage
We’ve all come across a website where you are told to log in to proceed with your action, such as replying to another user’s comment.
As I’ve said, that’s fair enough to prevent spammer or scammer antics, but when the user logs in, make sure they’re not taken directly to the site’s homepage—let them continue with their action. Nobody wants to hunt for the content they just wanted to reply to.
6. Set a low timeout threshold
Banks are notorious for this, and I suppose I understand why, but it still causes stress. While conducting my banking online I might lose focus on the site by figuring out my checkbook details, for example, and invariably the site times me out. Then I have to log in again. So, when I pay bills online I often hurry to get the amounts entered and logged so I can click Submit as quickly as possible.
A timeout session of five minutes is fair, but anything shorter than that inconveniences and aggravates the user, making the site less desirable.
SEE: Research: Defenses, response plans, and greatest concerns about cybersecurity in an IoT and mobile world (Tech Pro Research)
7. Design a lousy layout/navigation
A website without an intuitive interface or one that limits the user’s ability to easily find what they’re looking for is burdensome.
I recall one famous printer manufacturer website, which was laid out so poorly that it was extremely hard to find drivers and downloads for my device.
Another vendor website actually had the Chat tech support function hidden so successfully that I could only reach that link by Googling it. That’s a very bad vendor mistake.
SEE: Cybersecurity strategy research: Common tactics, issues with implementation, and effectiveness (Tech Pro Research)
8. Provide substandard or no search capability
Without a search function your website is doomed. Yes, it’s possible to offload that task to Google, but many already know how to do that.
Worse than no search function is a bad search function. To search for phrases and receive irrelevant or no results at all is unforgivable. Make sure the search option works well—and quickly, too. That spinning wheel (or similar Please Wait icon) leads to exasperation.
9. Provide no (or poor) mobile access
Let’s face the facts: Many of us have to access websites on our phones. A site which doesn’t have a mobile option (like m.facebook.com), or which renders very poorly on a mobile phone browser isn’t one many people will want to use.
10. Utilize cumbersome or non-working two-factor authentication
Two-factor authentication involves something you know (a password), and something you have (a one-time code). It generally entails the use of an RSA token or a special code transmitted to your phone or email, for instance. This is required to log in.
I fully understand and support the need for two-factor authentication, but when there are too many hoops to jump through it becomes tiresome. I don’t need to have a code sent to my mobile phone EVERY time I try to log into my carrier’s website, or just because I’m logging in via a different PC.
Worse is when I enter my mobile number or email address to receive the code—then wait. And wait. And wait.
If you use two-factor authentication, make sure it performs in top-notch fashion.
See: IT leader’s guide to cyberattack recovery (Tech Pro Research)
11. Don’t maintain or update links
You know what screams “stale website?” Outdated links. When users click on the URLs you provide, those URLs should go to their intended destinations, otherwise the site loses credibility—and so do you.
12. Don’t update content
Content on a website should be reviewed and updated on a periodic basis. If instructions or details change, make sure to reflect this on your website.
Also, make sure to retire obsolete content, which is no longer relevant or valid, so as to avoid wasting users time with misleading or incorrect information.
SEE: Quick glossary: Computer graphics (Tech Pro Research)
13. Make it difficult to contact you
We’ve all hunted for it. That elusive link on a website, which provides information for how to contact the website operators or customer service group. While I’m sure website owners would love for everything users need to be located on the site, but this isn’t always the case. Provide a Contact Us link on the main page containing phone numbers, email addresses, physical mailing addresses and a feedback field, which allows users to communicate directly with you.
Which leads me to my next point…
14. Don’t request or act upon communication and feedback
Invite your users to get in touch with you via the previous suggestion—and make sure to monitor communication and answer queries/requests in a timely fashion. When you facilitate contact from users, and then ignore or disregard, it’s as if you are pulling a football away from someone trying to kick it.
15. Don’t apply operating system or application patches
You don’t want your website to become a Typhoid Mary whereby it gets infected or hacked, and then turns around and attacks users who access it. Always apply all operating system or application patches to keep your site secure—as well as data of your users confidential. Your business depends on it.
Also see
Source: https://www.techrepublic.com/article/15-ways-to-run-a-terrible-website/
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