my favourite thing in the world is when you get a letter from the government accusing you of essentially being fraudulent when youre not, so you send an email to the email listed on the letter that explains how it isnt fraud and you attach documents to prove it, and then months later they send another letter saying you did not reply to the last letters (they only sent the one) and as such you are subject to a penalty of £125 and oops if you dont pay today, it goes up by £50, and thats just not an amount of money most people have handy to pay off false fraudulent claims. so this time, you email them again and you then go through their website to send another email, and then you call them and explain it, and their workers tell you that its all sorted and youre no longer subject to the penalty.

and then, a month later you get another letter saying that youve been picked up on the false fraudulent thing again and warm you about the penalty you have to pay. because apparently the worker on the phone removed the penalty but didnt change the incorrect information on the system like they were meant to.

so then you have to email them again, explaining everything again, attaching all the evidence again, and also call them again just in case and explain everything again, and this time she does change it on the system and says shell have a corrected certificate sent to your email within the hour.

and then two hours later, you get an email saying youll be emailed the corrected certificate within 24 hours.