First you procrastinate on the task because it is not a big enough deal to get done urgently. Then you procrastinate on the task because it has become such a big deal that doing it is overwhelming. You would think that this implies a middle point where it is just big enough of a deal to get done easily, however the inherent perversity of the universe's causal geometry prevents this
If a worker who isn't the owner says ANYTHING similar to "I'm not really supposed to do this but-" and then does something that helps you, under no circumstances inform the business, including through reviews. You tell them that the worker was polite, professional, the very model of customer service and why you like to go there. You do not breathe a word of the rulebreaking.
i spent $32 on this fucking bowl at the moma and at first i felt bad buying it bc it was so expensive but ive had a terrible day today and every time i look at my lil bowl im like :o) you know what. i can get through anything with this bowl by my side