The call center solution benefits all industry verticals. Read to know the advantages and utilities of call center solutions to the healthcare industry.

India is one of the countries with the most proactive market in the call center. To run a call center successfully, the Indian call center needs a robust and feature rich call center solution and skilled staff.

India is renowned for its young and energetic manpower, affordable rates, and intelligence in the world. Therefore, numerous companies are growing in this country. Many foreign companies either establish a branch in India or outsource some operations to the Indian companies.

A cloud call center proved to be a boon to the call centers and businesses using it. Read to know how it simplified call center management to remove roadblocks from the success path.

Similar to many other open source solutions and technologies, VICIDial is also a very popular solution. It is an open source call center software solution, which is widely in use by many call centers and companies.

Omnichannel call center solution improves customer delight. Many more benefits can be achieved by increasing customer satisfaction. Read how and why in this blog post.

Elision Technologies Pvt. Ltd has been a known name in the VoIP industry. For more than 12 years, the company has been offering various unified communication solutions. It caters to its customers by offering various services in multiple open source VoIP solutions such as VICIDial customization, A2billing integration, etc.

Cloud call center solutions and on-premises call center software confuse people to make the choice. Read to know the difference between cloud and on-premises contact center software.

DialShree is one of the most popular call center solutions. Elision Technologies Pvt. Ltd company offers this solution with two buying modes:

Elision launched the call center Twitter integration service. Elision will provide integration of multiple Twitter profiles in the dialer to let agents manage it within the call center dialer

A call center solution with integrated software and APIs are important for any business. Learn the top 3 benefits of using an omnichannel call center solution empowered with major integrations.

The call center is one of the biggest industries in the world. There are many BPOs, KPOs, call centers, customer care centers, help desks, technical support centers, and collection companies making this industry thrive. Each of them caters to local and international customers.

Call centers contact hundreds of leads on a daily basis. Whether these leads are customers calling at the contact center to receive support or if they are prospects or lead contacted by call centers for goal conversion such as collection.

Omnichannel call center software offers many advantages to its users. Learn the top benefits of using an omnichannel call center solution.

Hosted call center solutions have been benefiting small businesses for many years. Anyone with a limited budget or want to play safe can use a hosted call center solution. A company offering a hosted call center solution offers a complete omnichannel call center solution with unlimited calling functionality without making a hole in your pocket.

Video chat can be a great channel for customer care and sales. Learn how a video chat feature in call center solutions benefits businesses.

Technological advancement has introduced smart solutions. From small to big operations and from a small business to large-scaled businesses use smart solutions. In this article, we will talk about smart solutions used for better communication in smart cities. These smart solutions are called smart city solutions.