Day 10

Today I was the main counter agent and had to do opening tasks by myself. I helped a couple customers with email issues, though I had to explain that the emails being recorded at two hours ahead is a server issue and not something we can fix. I also had to find a customer's data from a back up we keep for a month because not everything transferred over unfortunately and the customer needed a few important documents.

Day 10

Today was chaotic and extremely busy. I did a couple check ins and check outs by myself, helped a customer with a malware issue, informed a customer about modems and why his probably doesn't work, and I also had an appointment where I helped a customer try to troubleshoot a racing wheel.

Day 9

Again it was a very slow day with few appointments so we did functionality tests on returned products. I started doing check ins by myself with my coworker's supervision.

Day 8

This day was the first of the month. I did the process for taking down our paperwork that is 3 years old that month (which would be from April 2021, we keep it for legal reasons incase we get sued so we have a paper trail). At the beginning of the month we send them to be securely shredded and then put that month's paperwork in the box for the current year.

Day 7

This day was very slow so I mainly did some functionality tests. I also shadowed my coworker a bit more with check ins and check outs.

Day 6

I finished the last of the training videos for apple. I learned how to do functionality tests for returned items before sending them out to the sales floor so I spent the rest of the day doing that. I had a lenovo laptop with a corrupt operating system that I spent some time troubleshooting, ultimately though it just needed to get sent to the service center because we are only allowed 20 mins per device.

Day 5

I continued with the Apple Training videos. I was also allowed to assist a customer with selecting a new laptop and helped with the check in process.

Day 4

Today I continued my Apple E-Learnings and learned about the warranty process for some of their products such as iPhones and Beats headphones. It was very informative on what is and isn't covered under the warranty.

Reflecting on my week, the way that my IT team at Geek Squad is that we use a lot of resources for diagnosing and repairing devices. There are many on the employee website as well as an apple specific one that gives us a lot of information if we ever get stumped on an issue.

Day 3

Today was the first day of my Apple E learnings since Geek Squad is a certified Apple Repair center. I mainly started on the ones about using their GSX software and how it works.

Day 2

Today I mainly worked on the E Learnings. But I also got to see the process for checking in a customer, the order we put items that were checked in, and where we put items that need to be shipped out.

Day 1

Today I got my uniform and then I mainly did e-learnings. I also got to shadow one of my coworkers for a bit and saw the process for checking out a customer when they come to pick up the device they dropped off.

Welcome

My first shift doesn't start until April 14th, just due to my shifts as a sales associate at Best Buy already being scheduled until then. For the first few weeks I will be watching training videos about the various processes, including how apple products will be handled as Geek Squad is an authorized apple service center. After that I will begin shadowing my coworkers for a few days just to get a handle on how things are run, and from there I will be troubleshooting and creating tickets on my own.