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#but they charged the card on file while I had an active dispute of the charge and haven't refunded it
anonymusbosch · 1 year
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oughhhhh medical system.
#i do not have Medications. i do not have Treatments. but i have Bills. why the Bills but not the Treatments. i called. i emailed.#today i have been in the drs office for 42 minutes waiting to be seen#I haven't been able to fill a narcolepsy med (critical to my ability to exist) since jan 20#i made 2 phone calls to insurance and 2 to the doctor and 2 to the pharmacy and noooooo drugs for me#gotta call again today#prior auth expired and nobody has fixed this yet or notified me#until i went to the pharmacy in person and asked#when i sprained my wrist and needed a brace the technician forming the brace kept taking his hand off it to text on his apple watch#this only takes 2 minutes dude. please. it can wait#the doctor couldn't show me the results of the mri and called me in for an appointment to tell mw there was nothing wrong.#this could have been a voicemail but instead it took an hour and also cost money#didn't even answer things like 'which tendon is affected' when i asked#also a different doctor misbilled me for an extra $135 and i had to make several emails and four phone calls and it's still not fixed#but they charged the card on file while I had an active dispute of the charge and haven't refunded it#this is just so exhausting!#and i have really good insurance thru work and no life-threatening conditions and i have enough meds stockpiled to last a little longer.#and YET#yet it still makes me want to get crushed in a hydraulic press a little bit#that a med I have used for five years that previously had a multi-year prior auth can just disappear off the face of the earth#and no one warned me#no notification about the prior auth about to expire#no alert that i needed to renew it#I didn't even know they could expire#boy i die. shit boy
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brewerlinda1995 · 3 years
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lying about car accident to insurance
BEST ANSWER: Try this site where you can compare quotes from different companies :carinsurancequoteshq.xyz
lying about car accident to insurance
lying about car accident to insurance companies. Also, you also have a right to dispute the charges you were involved in a car accident. The insurance company is not always good company; it’s the only way you can try to fight the charges brought by accident, without being forced to pay. You will want to avoid any claims. The accident is covered only under your policy. If you cause accident with the driver, the insurance company will pay all claims you have, though of course in most cases the person injured is not in a car accident. You will also need to inform your insurance company. That should be the point of which the claim is settled. In this case, you will need to bring your accident report, any witnesses, any injuries you sustained, any doctors, etc. If damage is not paid, it will be considered part of your personal injury protection. If the injuries you sustained are not covered under your car insurance policy, you will want to get the full amount of the damages paid out by your insurance. lying about car accident to insurance companies. And I m sure that the same is true if you re an active or retired driver. You either had the opportunity. A few companies will ask about your driving, if ever you need or feel comfortable when you re driving. It s kind of like what Uber and Lyft and DriveMeRide ask about their driving. It s definitely worth taking a look. You may be covered under your parents policy, but you d be surprised by your results—which can also be covered by another vehicle s insurance coverage. In that case, you would find your insurance coverage either purchased by your parents—but only if it s under them. Car insurance for teenagers, on the other hand, is usually very basic, with a lot of protection under an adult policy. And then again, they can t go far beyond what their parents and grandparents can. If you re covered under your parent’s policies, it s actually pretty cheap. If, for instance, you re involved in serious accident. lying about car accident to insurance agencies. I am working to get a car this Sunday. I was a passenger in some traffic accident at the stoplight and a female rear-ended me. I filed a police report on Saturday and I know that there will need to be more information being sent to a family. A very helpful car accident lawyer. She is very good, smart, confident in her profession. She is very helpful and available to get me the most for my business and for my families. I was involved in an electrocution of my own and was hurt, while other of my friends were injured from the rear-end. Then, I was involved in another small accident, and it became obvious that I was not the front man in a major collision for a foot in my rear end. After we got our license back, I was on another car then in the blink of an eye, hit my motorcycle rear end in front of my motor truck without a collision. This involved me at several points, while at fault.
Lying about your address on your car insurance
Lying about your address on your car insurance policy is bad. However, there are a few ways to minimize your car insurance costs, including: Car insurance companies look at a wide range of factors, including your age, gender, type of vehicle, driving record and a wide range of credit scores. Although you may not be able to buy car insurance on your own, there are steps you can take to lower your car insurance costs. The first step is to use a car insurance comparison site like Insurify to compare quotes for car insurance that fits your needs. Insurify provides the standard information for the types of car insurance policies you can choose from, as well as quotes. Other types of insurance include: Insurify’s rate analysis and comparison feature allows consumers to obtain car insurance rates from multiple big insurance companies in one place. You can enter your ZIP code to start, and view estimated rates for car insurance throughout the United States. Yes. You can cancel your car insurance policy at any time, as long as you.
Lying on an insurance application about winter tires
Lying on an insurance application about winter tires makes us think about how we don’t have something here if we can’t get it there, but we’re willing to go the extra mile for you to buy new tires. Your insurance policy can tell you what to expect of something. We’ll get you an insurance card or a letter from you. You’ll probably have one. You only use your own policy for a certain number of days before you let the insurance company know that you have a new tire or tire that’s damaged. You don’t make that decision lightly, either. In fact, there’s a whole lot of insurance for tires that’s new in the market. One problem we hear a lot about is tire compatibility. In addition to the standard ones, manufacturers sometimes have to issue tire replacements when the tire has been replaced with a different tire. The same tire can’t just be replaced with another. That’s because you�.
Lying to your insurance company about driving for Uber or Lyft
Lying to your insurance company about driving for Uber or Lyft may result in fines and higher insurance rates. You may also need to get insurance on your own. In addition, some insurance companies will cover your new car as a backup car or personal car when the situation presents itself in your favor. In this case, you may want to add it to your existing policy. If you’re a member of any of the popular drivers’ association, you can get insurance on a new car up front. A number of factors impact your car insurance costs. Many of these factors are independent of your driving profile. The insurance companies take into account your credit history and your driving record. If the company thinks you won’t drive for Uber or Lyft to save money, you’ll need to consider other options. If you’re a good driver, the chances of qualifying for car insurance are low. The says that drivers who switch to Uber and Lyft typically save 30% on car insurance. Even though it might seem like a dumb move.
Honesty is the best (insurance) policy
Honesty is the best (insurance) policy on the market for you! This agent is very helpful and honest. He will find the best policies on next to nothing! This agency is the best! They provide great prices for our policy. My husband passed recently, and the agent who works for the agent works as a representative to take care of our final expense. We know what our families should be with, and they are extremely competitive. I had a good experience with Joe and I have always been working with their customer service. My agent helped me to purchase a home. It cost less than what the agent would have me to carry. I highly recommend this agency to everyone. You didn t deserve this opportunity - THANK GOD! To have a son in pain and to have him grow up at a time when his health was a little easier to grasp. - Margo, Texas In addition to a few of the policy discounts available with many national insurers.
Making an exaggerated claim on your home insurance
Making an exaggerated claim on your home insurance policy, the policy may take several years but could increase in price over time. If you’re in search for a better deal on your homeowners insurance, consider a home-based policy. With a home base of somewhere between 6,000 and 9,000 square feet, you can likely enjoy a superior homeowners insurance coverage. With this type of policy, you’ll get some of the best available prices in an easily accessible way. This type of policy only takes a few minutes to complete. One of the reasons for purchasing home insurance is to protect the savings you’re already earning. You won’t get a premium you can’t afford to pay twice in one claim; and once you pay, the premium you’re willing to pay will be replaced with what you saved in the previous policy. The cost to replace or restore both your home and your valuable belongings is small, but you can save a considerable sum; which is the main reason why buying.
Putting your car insurance under your parents’ name
Putting your car insurance under your parents’ name is not the smartest move. It will be the best decision for your good self-policies. Here are a few tips to help you make the best possible decision on whether to ask your parents for car insurance: When your parents are away and you are the owner of your car, you’re the one having to pay for damages that are not being properly covered under your parent’s policy. If your parent’s car insurance limits have already been exceeded by the amount of insurance they held in their own policy, you likely already have enough money to pay for any damages. By paying for car insurance your parents will be required to carry their policies in full. This means they will have to fully protect themselves in case of an accident. Your child who is uninsured may be required to pay for damages under your policy and also pay for legal fees, damages and court fees if they are found guilty of driving without insurance, or even a violation of no insurance. If this happens,.
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bizfundingpro · 4 years
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Business Finance Cape Town - I Got a Business Grant! (How to Get Grant Funding for Your Business)
{{{{ What're your opinions on order funding?
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| What're your opinions on order funding?
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Many people are involved in or becoming involved with investing. There are great fortunes made every day. There are also great losses to be wary of. The real key to sound and profitable investing is knowledge. This article has been created to give you great information that you can use in your investment strategy.
Create an LLC if you're positive that you're getting into real estate. This creates a layer of protection for both yourself and your investments going into the future. On top of that, the business dealings can quality for tax credits.
Become aware of local regulations and laws for any locale that you're planning on investing in. These laws will have an effect on your purchase, so you should know them ahead of time. Before laying down your funds, touch base with local officials who can help you understand the regulations you will need to be in compliance with.
Get an understanding of tax laws and recent changes. Tax laws are updated and amended regularly which means it is up to you to keep up with them. Sometimes the tax situation on a property can really up the hassle. When it seems to be getting to thick to manage, consider a tax advisor.
While there is nothing wrong with diversifying your portfolio by purchasing real estate in different areas, states, and possibly even countries, make sure you tap into local sources. There is an excellent possibility that great real estate deals can be had close to home, and since you know the area well it might be easier to find. It's at least a good place to begin.
Identify whether the purchase you are considering is long or short term. How much money you need will be influenced by this. If you plan on buying a property that needs a lot of work, think about the costs of those repairs when factoring in how much potential profit there is when the renovation is complete. If you plan on holding onto the property for some time, you can choose to put more money into it.
You must invest in properties when prices are low. Most real estate investors enjoy great success because they have done the research and have the experience to back up their business decisions. When you get great information like what you read here, you can become a smart investor too.
When trying to fix your credit, it is very easy to feel lost and get discouraged. There are actually many useful steps that you can take and some are not that hard, but will help you out tremendously. Read these tips about what to do, so keep your head up and you'll get through it.
Refrain from applying for too many credit cards. When you own too many cards, you may find it difficult to keep track of them. You also run the risk of overspending. Small charges on every card can add up to a big liability by the end of the month. You really only need a couple of credit cards, from major issuers, for most purchases.
Research the fine points of disputing items on your credit report. It can be done, but the process is not easy. Make sure to track and follow up regularly with all reported disputes. If you stop checking on them, they will stop working on them as well. It's your credit, so make sure it's correct!
When trying to repair your credit, do not fall for the scams that tell you they will help you to create a new credit file. Creating a new credit file is actually fraud if you decide to follow through. Since it is fraud, you can face legal repercussions if you create a new credit file.
If a credit collection agency balks at removing incorrect items, consider taking them to small claims court. The law gives you the right to sue for damage to your report, the expense of removal, and the emotional stress involved in dealing with it. In many cases, you can win by default as they fail to show up.
Keep using cards that you've had for a while for small amounts here and there to keep it active and on your credit report. The longer that you have had a card the better the effect it has on your FICO score. If you have cards with better rates or limits, keep the older ones open by using them for small incidental purchases.
Having a good credit score will give you access to things you have always wanted, but didn't have the means to get. If you follow the tips and suggestions here, you can start the process of repairing your credit to the point of making your financial dreams come true.|
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What're your opinions on order funding? {
Debt that causes problems can overwhelm you and may make your life harder. To get out of it using debt consolidation, you must research your options. Read the article below for the information you need to make better financial decisions.
If your creditors are applying high interest rates to your accounts, a personal loan could be a good option. Try finding a personal loan with a good interest rate. A loan is a good debt consolidation strategy as long as the interest rate offered is lower than what creditors are charging you.
Be careful not to take out additional high interest loans after you've consolidated your debt. You aren't doing this simply to free up more opportunity to worsen your financial outlook! Take debt consolidation very seriously. That means that you need to make a plan for what happens after you've taken all these efforts.
Focus on consolidation services that look at long term goals. Consolidators that offer a quick fix for your debt and credit woes may not get you the best results. Those that focus on creditors one at a time, improving your credit score with each successful negotiation, will wind up saving you money in the long run.
When choosing a company to work with, think about the long term. Obviously, it is important to get your immediate financial situation in order, but you must also look to the future and understand how this company will continue to work alongside you. This includes offering courses on budgeting or debt counselors.
If you are struggling with seemingly insurmountable debt, you are not alone. But, you should also realize that there really are debt consolidation opportunities that can help a great deal. With any luck, the advice above has shown you what to guard against and what to look for when making these types of financial decisions.
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anogete · 7 years
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My PSA on the Equifax Hacking and What You Can Do
Holy crapolla. Equifax put all your shit on blast.  Because I work in the financial services field, I have spoken to a shit-ton of clients recently who didn’t know what to do to protect themselves.  Here’s my response if you want to lock your shit back down.  For those who haven’t been watching the news: about half of all Americans had their names, social security numbers, birthdates, and credit card numbers stolen from Equifax by hackers a couple months ago.  We’re just now finding out.
What would a criminal use your stolen info for?  They could use it to apply for credit in your name and run up a credit card bill or take out a fat loan and never make payments.  This messes up your credit history and score and could make getting credit in the future a pain in the ass.  They could also file a tax return in your name, make up bogus info to get a nice refund, and leave you trying to clean up the mess.  If you were due a refund, then your refund is likely going to be delayed while you jump through a bunch of IRS hoops to get what they owe you.
Shitty, right?  Here’s what you can do…
Everyone should go to AnnualCreditReport.com and request ONE of their credit reports from ONE of the three bureaus. Why just one?  Well, you can do one now and then one in four months and another in four months.  This way you can keep an eye on your credit history throughout the year.  You’re only guaranteed one free credit report from each bureau each twelve months.  Spread those babies out.  The reports will tell you all accounts you have under year name, how much you owe, and if you have any late payments or negative items on your credit.  If something looks like it doesn’t belong, you should research and dispute it, if necessary.  The website will tell you how.
Check out TrueIdentity from TransUnion, one of the credit bureaus.  It’s free and will give you your TransUnion credit report.  You can also ask it to text you if someone requests your credit report (i.e. criminals who are trying to have a spending spree on you).  Be careful with TrueIdentity because they like to up-sell you with bells and whistles you don’t need.  Looking at your credit report, asking for texts if your credit report is requested by a lender, and locking your report (see a section below on that) are all FREE right now.
Equifaxsecurity2017.com is the site where you can apply for a year of free credit monitoring courtesy of Equifax. You have to request it and come back at the date they give you to actually enroll.
Do you have credit cards?  If so, you need to keep an eye on those statements. Maybe you don’t use it very often and you just make the same payment or the minimum payment each month.  Don’t skim over that statement when it comes.  Look at the activity to make sure nobody is charging weird shit.  Unless you’re charging the weird shit.  That’s okay.
Are you applying for jobs, submitting an application for an apartment, trying to get credit (card, loan, house, car, school), or trying to refinance? If so, then the above three things are the extent of what you can do.  The next step will lock your credit down and if you’re doing any of the above then it will throw a wrench in your plans.  If you’re not doing any of the above, then read on…
You can lock your credit report up, but you’ve got to do it with all three credit bureaus.  It’s called a credit freeze or security freeze.  This won’t hurt any current loans or credit cards you already have; it just stops anyone else from giving you (or a criminal) more credit.  It tells the bureaus not to release your credit history to lenders.  Lenders don’t like to give credit if they don’t know you have your shit together by looking at your credit report.
Equifax - That’s the link to their page that gives you details.  Since they messed up, they’re letting you freeze your report for free.  Once you’ve frozen it, they’ll give you a PIN number.  Keep that PIN number safe!  You’ll need it if/when you want to remove the freeze.
TransUnion - They let you lock your credit report with their TrueIdentity program I mentioned above.  You can also do a complete freeze, but that will cost you some cash (a few bucks, less than ten) and you’ll need to get and remember the PIN number to unlock.
Experian - They’re going to charge you a fee as well (again, around or less than ten bucks).  And they’ll give you a PIN number that you need to remember so you can lift that freeze later.
If things change in the future and you need credit or to refinance or whatever, you can ask the lender what bureau they use and unfreeze your report with that bureau.  Then when your loan is set up, you can freeze it again.  Freezing and unfreezing will cost you a few bucks each time you do it, so you don’t want to be all willy-nilly about it.
That’s my protect-yo-self finance class for the day, ya’ll. May none of you ever get your identity stolen and may your credit reports be super awesome.
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toldnews-blog · 5 years
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New Post has been published on https://toldnews.com/world/anna-delvey-the-trial-of-new-yorks-fake-heiress/
Anna Delvey: The trial of New York's fake heiress
Image copyright BFA
Just how far can you get in the New York City socialite scene without a real fortune of your own?
Incredibly far, in the case of Anna Delvey – real name Anna Sorokin – who allegedly tricked the city’s elite into thinking she was a billionaire heiress. She reportedly hired a private jet, went to all the best parties, and threw cash at everyone she saw – a $100 (£78) tip if you carried her bag or were her Uber driver.
Yet, ultimately, her time at the top was short-lived. And it unravelled spectacularly.
In real life, Ms Sorokin had no multi-million-dollar trust fund. According to New York Magazine, her father is a former trucker, who runs a heating-and-cooling business.
After her credit cards began to fail – repeatedly – and she was kicked out of the luxury hotels she lived in, other people were left to pick up the extortionate bills, according to the Manhattan District Attorney’s office.
Following a month-long trial, Ms Sorokin has now been found guilty of multiple offences, including stealing more than $200,000 – after racking up debts and fraudulently trying to secure major bank loans.
“As proven at trial, Anna Sorokin committed real white-collar felonies over the course of her lengthy masquerade,” District Attorney Cyrus Vance said in a statement announcing the conviction.
Ms Sorokin, who chose not to testify and pleaded not guilty, now faces up to 15 years in prison and will be sentenced on 9 May.
So how did this woman in her mid-20s allegedly cause financial chaos across a city, leaving people picking up her tabs in the US and beyond?
‘Faking it’
Anna Delvey came to New York City on a mission. At least that is what she told people.
She wanted to start an arts centre, with a chic Soho House ethos. She was considering calling it the Anna Delvey Foundation, according to New York Magazine, and she claimed to have lined up renowned artist Christo for the inauguration. For the venue, she had her eye on a six-floor space – 45,000 sq ft (4,200 sq m) – in Church Missions House, a prestigious, late 19th Century building, on the corner of Park Avenue and 22nd Street.
There is a certain lifestyle that goes with such bold claims – and she was living it.
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Speaking at the trial’s opening, defence lawyer Todd Spodek said: “Anna had to fake it until she could make it.”
He told jurors that Ms Sorokin was “easily seduced by glamour and glitz” when she saw how wealth – or the illusion of wealth – opened doors.
Image copyright Getty Images
Image caption Anna Sorokin (right), then known as Anna Delvey, at a fashion event at a New York hotel in 2014
According to court documents, Ms Sorokin represented herself as a German heiress with $60m in assets to try to get a loan of $20m for her foundation. She allegedly presented forged bank statements and would also deposit bad cheques, then withdraw the money before they bounced.
Prosecutors said that, while she never managed to secure millions, she did get a temporary $100,000 overdraft with City National Bank – based on forged proof of foreign assets – but she failed to repay it with a wire transfer, as promised.
Instead, they say, she went on a one-month shopping spree, spending $55,000 on “her upkeep at 11 Howard (a luxury hotel), high-end fashion purchases from Net-a-Porter and Forward by Elyse Walker, sessions with a personal trainer, Apple, and other personal expenses”.
Her lawyer said she never intended to commit a crime.
“In her world, this is what her social circle did,” he told the jury. “Everyone’s life was perfectly curated for social media. People were fake. People were phoney. And money was made on hype alone.”
How it unfolded
“Wannabe socialite busted for skipping out on pricey hotel bills”, read a July 2017 headline in the New York Post.
This was followed, in April 2018, by a confessional first-person piece in Vanity Fair by one of the magazine’s photojournalists, saying she had been hoodwinked by Ms Sorokin.
Rachel DeLoache Williams became a key witness in the trial. “I wish I had never met Anna,” she said in the courtroom during a tear-soaked testimony.
She said she had met her at Manhattan nightclub Happy Ending. She said Ms Sorokin held court with tales of her proposed arts foundation and then picked up the tab for a bottle of vodka.
They became friends. Ms Williams wrote in her article about being seduced by the apparent “glamorous, frictionless” lifestyle. She enjoyed going out for espresso martinis and fancy dinners. Anna usually paid, referring to her trust fund, and this culminated in her inviting Ms Williams on a trip to Morocco.
Ms Williams wrote: “Anna also invited her personal trainer, along with a friend of mine – a photographer – whom, at a dinner the week before our trip, Anna had asked to come as a documentarian, someone to capture video.”
Getty Images
Anna’s was a beautiful dream of New York, like one of those nights that never seems to end. And then the bill arrives.
The photo editor was a key witness in the trial. One of the counts of larceny was directly linked to her experiences.
She told how Ms Sorokin asked her to reserve a luxury, $7,000-per-night riad in Marrakesh, complete with three bedrooms, a private swimming pool and a dedicated butler.
She said it was always intended that Ms Sorokin would pay the bill, but when they came to check out, her credit cards did not work.
Put on the spot, Ms Williams ended up footing the bill for the entire trip, which, including extras, came to approximately $62,000 for a six-night stay. Sorokin was acquitted of the charge related to that bill.
The photojournalist said she was left in tears and suffering regular panic attacks, consumed by the stress of trying to retrieve the money.
“It was a magic trick,” she wrote at the conclusion of her story. “I’m embarrassed to say that I was one of the props, and the audience, too. Anna’s was a beautiful dream of New York, like one of those nights that never seems to end. And then the bill arrives.”
Though Ms Williams’ magazine article had had people talking, it was an an article in New York Magazine in May 2018, by journalist Jessica Pressler, that really blew the lid on the scandal. She interviewed various people who had come across Ms Sorokin, including a concierge, Neffatari “Neff” Davis, also in her mid-20s, who worked at the 11 Howard hotel.
Ms Davis said Ms Sorokin arrived at the newly opened Soho hotel like a whirlwind in April 2017, block-booking a deluxe room (around $400 a night). Gestures, such as allegedly paying a personal trainer $4,500 in a cash advance, gave the impression she was wallowing in money. She also spent an inordinate amount of time at the concierge desk, said Ms Davis.
“Usually tourists just come in and ask how to get to the Statue of Liberty,” Ms Davis later told New York art and fashion magazine Paper. “But then, you have this girl who’s draped in Rick Owens, huge Céline glasses, messy hair, European accent, hundreds of dollars of bills on her and she’s literally just giving it to me, for my time?” She said she was used to being a makeshift therapist for guests travelling on their own. “It’s really none of my business where the money comes from,” she said.
But somewhere along the line, 11 Howard had made an apparent error of judgement. Staff had not got a credit card on file for Ms Sorokin. A major dispute broke out, according to Ms Davis.
However – perhaps surprisingly – Ms Sorokin did eventually settle that debt. She used the money from the City Bank overdraft.
In court, her lawyer said that his client “believed that she would have the funds to pay every single person back”. This was the crux of her case.
But jurors were not convinced.
An age-old ruse in a modern world
Many people have said this whole story is so specific to New York’s young socialites; how some people move in circles where they don’t know their friends’ surnames or background; how what matters most is the night out, the connections, the name-drops, the moment.
Ms Sorokin’s lawyer was keen to play into this. “Any millennial will tell you, it is not uncommon to have delusions of grandeur,” he said in court.
But writer and psychologist Maria Konnikova, the author of The Confidence Game – a book about con artistry – believes the case is full of elements that are both timeless and universal. “People love to think they are idiosyncratic, but this has happened over and over and over again, everywhere. Anna Delvey fit the New York scene, but this could have happened in London and even in a small town, if certain things were adapted.”
“Claiming to have an aristocratic edge is something that has been done for hundreds of years,” she says. “In the past, people would take out newspaper adverts, or befriend gossip columnists, or get photographed with the right people to bolster their credibility.”
But social media has made it easier, she concedes. “The barrier of entry is so much lower. We accept so much at face value, and we put so much out there.” Theoretically you should be able to vet people better, she says, but people are not being savvy.
Ms Sorokin was an active Instagram user, building a profile that made her look like a mover on the arts scene.
An arts story
Eileen Kinsella has been covering the story from the courtroom for New York-based art market website, Artnet.
She says it has made the art world sit up because there are always concerns about being duped. “You often don’t know who is on the other side of a transaction, and people do buy things they can’t afford,” she says.
She also says the city has been on a particularly high alert since a 2012 exposé of one of its most-established galleries – Knoedler – was exposed for selling fake works, supposedly by the likes of Jason Pollock and Mark Rothko. “People went to incredible lengths to make things seem authentic. It had huge implications.”
One of her Artnet colleagues, critic Ben Davis, also wrote a piece analysing the art content of Ms Sorokin’s Instagram account, noting her use of familiar hashtags, and posting works from major events: Frieze, Art Basel, the Venice Biennale and the openings at Pace Gallery.
It was, he concluded, a “thin tissue of celebrity and scene-y artists”. However, he added that the envy generated by social media has become a kind of currency of its own, and she had managed to create “crisply curated fabulousness”.
The ongoing season of scammers
The New York Magazine story about Ms Sorokin’s ruse was almost instantly optioned by Netflix, and linked with producer Shonda Rimes (Grey’s Anatomy, Scandal).
Ms Williams’ story is being adapted for HBO, with writer Lena Dunham working on the screenplay. Ms Williams has also signed a book deal with Simon and Schuster.
People have been captivated by the idea of Ms Sorokin’s apparent audacity, and yet also left with so many questions: Why? What was the end game? Where did she come from? How come no-one guessed sooner? (Some have said that her unkempt hair should have been a giveaway. People who live in hotels have time on their hands for daily blow-dries. In court, Ms Williams said there were, in hindsight, plenty of “red flags”.)
There were rumours that Jennifer Lawrence might take the title role in the adaptation, however, the Oscar winner was then signed up to play up another so-called “millennial scammer” – Elizabeth Holmes, the deep-voiced entrepreneur who fraudulently built up the Silicon Valley company, Theranos.
Ms Holmes’ story has become the subject of various documentaries and podcasts. As has that of Billy McFarland, who created the infamous and completely hollow Fyre Festival. Both characters have been the subject of hit documentaries.
Image copyright Patrick McMullan
Image caption Billy McFarland (R) with former Fyre Festival employee Andy King, who became a memorable character in the Netflix documentary
TV critic Scott Bryan, who co-hosts BBC Must Watch, says such documentaries have become huge hits because they explore social media stories in such depth.
“The documentary that followed then provided a great amount of context and insight into how it all spiralled out of control and viewers learnt so much more than what they did from the original news story, when they initially thought that they weren’t going to do so. When these documentaries are done well, they can be equally, if not more compelling, than when we heard the story first time round,” he says.
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In the case of Ms Sorokin, some already view her as a sort of antihero. They admire her for gaming a system that few people will ever have access to.
Last summer, T-shirts saying Free Anna Delvey became the ironic must-have for Brooklynites. New York Magazine – via its website The Cut – also also saw an opportunity to profit off the story it had made viral and added a range of slogan tees to its online shop: “Fake German Heiress”; “My other shirt will wire you $30,000”.
Marie Claire magazine also explored the outpouring of enthusiasm for the story. “No-one died as a result of her actions, she just made rich people look like idiots,” it said. However, it also recognised the story’s alleged victims, notably Ms Williams.
A trial as a fashion show
Anna Sorokin was held in New York’s notoriously tough Rikers Island jail ahead of her trial.
Image copyright AFP
Since her detention, she has not been Instagramming from the inside, according to jail officials. After her detention, one of her posts was tagged with a Rikers location (“Throwback Thursday to @LeCouCou_NYC”), but the authorities say someone else must be managing the account.
She appears, however, to still be curating her image. She reportedly told Ms Davis – who remains a friend – that she would prefer if Margot Robbie played her in the Netflix production.
And she also worked with a stylist, Anastasia Walker, to get her courtroom look during the trial.
She arrived in the court room on the first day dressed in stylish black glasses and a matching choker, and went on to parade a number of other designer outfits: Saint Laurent, Michael Kors, Victoria Beckham.
Ms Walker told Elle magazine the look was “mysterious chic“. It won plenty of headlines.
One day, the proceedings were delayed because of wardrobe troubles and Justice Diane Kiesel gave her a verbal dressing down. “This is unacceptable and inappropriate,” she said. “This is not a fashion show.”
Yet multiple media outlets pulled together galleries of her in-court fashion, and an Instagram account (@annadelveycourtlooks) has picked up a few thousand followers.
Ultimately her lawyer, Todd Spodek, was keen to paint this as New York story, referencing the Frank Sinatra song in his opening and closing statements.
“In a city that favours money and the appearance of money… they both created their own opportunities,” he said.
“She was creating a business that she believed would work and she was buying time,” he argued.
Anna Sorokin was a part of it. But not for long.
Guilty of multiple crimes
She was found guilty on Thursday of four counts of theft of services, three counts of grand larceny and one count of attempted grand larceny, and acquitted of one count of grand larceny and one count of attempted grand larceny.
She also declined a plea deal, which could have resulted in a more lenient sentence if she agreed to return to Germany, where she lived after the age of 16, having been born in Russia.
She now faces deportation to Germany because she has overstayed her visa.
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sheminecrafts · 4 years
Text
This subscription social network is happy to be an Albatross in a pandemic
In discussions of ethically dubious social networks, Facebook is the usual reference choice. But spare a thought for subscribers of InterNations, a Munich-based social networking community for expats, who have found themselves unable to obtain refunds for full-year payments charged in the middle of the coronavirus crisis.
InterNations has operated an expat networking experience since 2007, offering a free “Basic” tier of membership that gives users some access to site content and community-organized events (if they pay an entry fee); or a premium tier which requires shelling out for a year’s subscription up front to get free/reduced price entry to networking events, plus access to some additional site features.
The German company appears to be a fan of nominative determinism — having named the subscription tier of membership “Albatross,” given how difficult it is for users to exit once they upgrade from Basic to paying, perpetually renewing contract.
Several former members told us their memberships were auto-renewed for a full year without any warning in the middle of the pandemic. When they contacted InterNations to request a refund they were point-blank refused — with the company saying they were bound by the terms of the contract they’d entered into when they paid to upgrade the year before.
In emails we’ve reviewed between users and InterNations’ staff, the company repeatedly ignores requests for refunds.
One U.K.-based user, who told us she had signed up to use the service to attend networking events in London and Paris, where she traveled regularly for work, found herself put on furlough in March when the U.K. went into lockdown. She only noticed the InterNations subscription had auto-renewed when she saw a charge as she was checking her bank statement.
She contacted InterNations to request a refund — pointing out there were now no physical events near her, nor would she be able to attend in-person networking events for the foreseeable future due to shielding as a result of personal vulnerability to the health risk posed by COVID-19. But InterNations still refused to refund her subscription.
Instead it offered to put the year’s Albatross membership on hold until 2022 — suggesting she might be able to make use of the services she’d just been billed for in two years’ time.
“Many of the people complaining feel aggrieved by InterNation because the entire event offering is very much voluntary and community based. It relies on people stepping forward to organise groups of people to attend events, walks, screening etc. Most of them do not make financial gain out of it,” she told us.
“So for this organisation not to be looking after its very own community feels like a slap on our faces.”
“My local gym froze my membership from April 2020 without any of its members having to request it. They informed us by email they would do this. I was able to cancel in July without any question asked,” she added. “If my small gym is able to do this, how come InterNations is not stopping the auto-renewal of the membership at such a time?
“When everyone almost worldwide is worrying about their health, their livelihood, their relatives, we are not remembering to cancel or to stop memberships.”
Another user, who signed up to the service after moving from the U.S. to Singapore, told us he was sent repeated payment demands in the middle of the coronavirus crisis after his on-file credit card had expired — which meant InterNations couldn’t auto-collect his payment.
He told it he wanted to cancel the subscription but it told him he would only able to delete his account if he paid up for a full second year. Eventually he said he felt he had no choice but to pay the demand for around $100 in order that he could downgrade from Albatross to Basic and have his account deleted.
“I was (and still am) a paid subscriber and during the height of the pandemic I never received an offer of ‘free months’ of membership,” he said. “Instead, all I got was a deluge of threatening emails about how they couldn’t process my credit card information. Nothing even remotely about whether I was sick or even still alive. They just wanted my credit card details.”
A third user, who signed up for the service after moving to Hanoi, summed up her experience as “not the best.” She pointed us to a blog post in which she recounts a similar story — finding herself charged for a renewal in the middle of the coronavirus without any advance warning and having forgotten to cancel the subscription herself.
“I didn’t realise I’d been charged until a notification from PayPal arrived in my inbox,” she writes. “Say, what? Where was the email reminder? Where was the ‘now due’ invoice that is the hallmark of good business? Turns out InterNations don’t send them.”
This user was finally able to obtain a refund — but only via disputing the charge through PayPal. She got no joy asking for her money back from InterNations itself.
A deluge of similar complaints about the company can be seen on Trustpilot — where InterNations has an 81% “bad” rating at the time of writing.
“An annual membership was taken from my account, and refund was refused. A year on and I am being threatened with non payment of a new invoice,” writes one reviewer.
“I cancelled my membership the past two years and every year it shows that I didn’t and their records conveniently show no record of my cancellation. Then they will refuse refunds,” recounts another.
“InterNations contacted me via automated email about my membership payment being due. When I responded, asking to cancel membership since I haven’t logged in in months and can’t afford membership during these times, they refused to help,” says another irate reviewer. “They make it impossible to do this simple task. They’re greedily unable to help with anything other than take your money. No empathy. All they have to do is cancel the membership.”
“They don’t even send a reminder for end of membership. Some people have seen their credit card debited, without any reminder. And if your credit card you registered has expired, they keep harassing you and threaten you,” runs another despairing former user.
In emails to users who are requesting a refund which we’ve seen, InterNations simply points them to German law — which does appear to be the legal sticking point here. As a number of expat blogs warn, service contracts in Germany can be a lot harder to get out of than into.
Though, of course, it’s unlikely to have been immediately clear to people signing up to a global social network in cities like Hanoi and Singapore that they needed to understand German contract law before hitting “subscribe.”
BEUC, the European consumer rights group, told us there’s no pan-EU requirement for a notification to be actively sent to users ahead of an auto-renewal of a services contract — and the lack of such a notification ahead of the InterNations subscription renewal is one of the key recurring complaints.
“EU law only requires the consumer to be informed of the final price and the contractual conditions,” a spokesperson said, noting that consumer rights can vary substantially from member state to member state as the area isn’t harmonised at EU level.
So, while BEUC noted that, for example, Belgium law does have a specific provision which allows the consumer to terminate a contract at no cost after its tacit renewal — Germany, self evidently, does not. Although domestic pressure appears to be growing for reform of its one-sided contract rules.
When we put the various complaints we’d heard about refunds and cancellations (and indeed dark patterns) to InterNations, its founder and co-CEO, Malte Zeeck, said the company does not breach consumer law — and further claimed it “clearly communicates” subscription renewals to users.
“InterNations is operating on a standard subscription model like many other businesses, which is at no point in breach of consumer protection laws,” he said. “Subscriptions are renewed automatically, which is clearly communicated at the beginning of each subscription period, in each invoice, and in every user’s membership and account settings. This is also where a subscription can be canceled at any time, without a notice period that has to be observed.
“Our members have a continual visual reminder of their membership status through the Albatross symbol found on their profile picture. They can also always see their current membership status by visiting their membership page.”
And while he conceded that InterNations had had to cancel in-person events “during the height of the pandemic” he said it substituted this reduction in service by offering “additional free months of membership” and “working very hard to respond to the situation and find ways for our members to still meet and spend time together online.”
“After only a few weeks, we already offered over 500 online activities worldwide to help expats and global minds connect and share experiences — more online events were being added every day,” he added. “In addition, our users continued to benefit from other online networking and information features our premium membership offers. Since restrictions on in-person events are being lifted around the world, we have started to offer many opportunities for our members again to meet in person.”
EU consumer protection rules do bake in requirements that contract terms be fair — with provisions intended to protect against things like one-sided changes to a service without a valid reason. But it’s pretty clear that InterNations could argue a pandemic is a valid reason for canceling in person events and replacing them with online networking. So angry users are unlikely to find much solace there.
Still, maintaining such an inflexible and user hostile attitude during a pandemic does look risky for InterNations and its reputation, given new users are likely to be far less easy for it to net now that the coronavirus has settled like a dead calm on so much foreign travel.
So while it might be legally entitled to sit and claw in revenue from people who — living through a pandemic and worried about things like their jobs, health and loved ones — forgot to cancel a subscription that only comes round once a year, it’s hardly a recipe for long-term customer loyalty.
Indeed, we’ve seen these kind of auto-renewing subscription gigs crop up in the e-commerce space in years past. And none of those dubious tactics went the distance.
Tricking consumers into recurring payments is never a good long-term business strategy, and it certainly isn’t now that reputational damage can scale all over social media in seconds. (To wit: Irate InterNations users have been organizing via Twitter and have set up a website to amplify negative reviews where they urge people to boycott the service.)
None of the people who’ve been stung by InterNations’ auto-renewing subscription are likely to forget to cancel a second time so won’t be a source of recurring revenue in future. And treating users like so much chum when the company also relies upon their community spirit to power its service looks like a rotten business model long past its sell-by-date. (However many members InterNations claims have contacted it “to say how much our online events have helped them to stay in touch with people and also stay positive during a period of self-isolation,” a minority of satisfied customers are being drowned out by all the angry online views.)
In the meanwhile, it’s certainly curious to encounter a niche social network that’s happy operating with as little regard for users’ wishes as some of the far more maligned giants of the category. To the point where its website displays information regarding the European Commission’s “online dispute resolution” platform in small print right on the contacts page. Er, perhaps Facebook should take note.
On unhappy users, Zeeck only had this to say: “We are sorry that some of our former members perceive this differently and were not happy with the benefits our membership offered them. We are always taking our users’ feedback seriously and are working hard to provide a great experience for them. At the same time, we are aware that it is hard to have the perfect solution for everybody, and there will always be detractors.”
But perhaps he’s been taking cues from Mark Zuckerberg’s neverending apology tours.
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endenogatai · 4 years
Text
This subscription social network is happy to be an Albatross in a pandemic
In discussions of ethically dubious social networks, Facebook is the usual reference choice. But spare a thought for subscribers of InterNations, a Munich-based social networking community for expats, who have found themselves unable to obtain refunds for full-year payments charged in the middle of the coronavirus crisis.
InterNations has operated an expat networking experience since 2007, offering a free “Basic” tier of membership that gives users some access to site content and community-organized events (if they pay an entry fee); or a premium tier which requires shelling out for a year’s subscription up front to get free/reduced price entry to networking events, plus access to some additional site features.
The German company appears to be a fan of nominative determinism — having named the subscription tier of membership “Albatross,” given how difficult it is for users to exit once they upgrade from Basic to paying, perpetually renewing contract.
Several former members told us their memberships were auto-renewed for a full year without any warning in the middle of the pandemic. When they contacted InterNations to request a refund they were point-blank refused — with the company saying they were bound by the terms of the contract they’d entered into when they paid to upgrade the year before.
In emails we’ve reviewed between users and InterNations’ staff, the company repeatedly ignores requests for refunds.
One U.K.-based user, who told us she had signed up to use the service to attend networking events in London and Paris, where she traveled regularly for work, found herself put on furlough in March when the U.K. went into lockdown. She only noticed the InterNations subscription had auto-renewed when she saw a charge as she was checking her bank statement.
She contacted InterNations to request a refund — pointing out there were now no physical events near her, nor would she be able to attend in-person networking events for the foreseeable future due to shielding as a result of personal vulnerability to the health risk posed by COVID-19. But InterNations still refused to refund her subscription.
Instead it offered to put the year’s Albatross membership on hold until 2022 — suggesting she might be able to make use of the services she’d just been billed for in two years’ time.
“Many of the people complaining feel aggrieved by InterNation because the entire event offering is very much voluntary and community based. It relies on people stepping forward to organise groups of people to attend events, walks, screening etc. Most of them do not make financial gain out of it,” she told us.
“So for this organisation not to be looking after its very own community feels like a slap on our faces.”
“My local gym froze my membership from April 2020 without any of its members having to request it. They informed us by email they would do this. I was able to cancel in July without any question asked,” she added. “If my small gym is able to do this, how come InterNations is not stopping the auto-renewal of the membership at such a time?
“When everyone almost worldwide is worrying about their health, their livelihood, their relatives, we are not remembering to cancel or to stop memberships.”
Another user, who signed up to the service after moving from the U.S. to Singapore, told us he was sent repeated payment demands in the middle of the coronavirus crisis after his on-file credit card had expired — which meant InterNations couldn’t auto-collect his payment.
He told it he wanted to cancel the subscription but it told him he would only able to delete his account if he paid up for a full second year. Eventually he said he felt he had no choice but to pay the demand for around $100 in order that he could downgrade from Albatross to Basic and have his account deleted.
“I was (and still am) a paid subscriber and during the height of the pandemic I never received an offer of ‘free months’ of membership,” he said. “Instead, all I got was a deluge of threatening emails about how they couldn’t process my credit card information. Nothing even remotely about whether I was sick or even still alive. They just wanted my credit card details.”
A third user, who signed up for the service after moving to Hanoi, summed up her experience as “not the best.” She pointed us to a blog post in which she recounts a similar story — finding herself charged for a renewal in the middle of the coronavirus without any advance warning and having forgotten to cancel the subscription herself.
“I didn’t realise I’d been charged until a notification from PayPal arrived in my inbox,” she writes. “Say, what? Where was the email reminder? Where was the ‘now due’ invoice that is the hallmark of good business? Turns out InterNations don’t send them.”
This user was finally able to obtain a refund — but only via disputing the charge through PayPal. She got no joy asking for her money back from InterNations itself.
A deluge of similar complaints about the company can be seen on Trustpilot — where InterNations has an 81% “bad” rating at the time of writing.
“An annual membership was taken from my account, and refund was refused. A year on and I am being threatened with non payment of a new invoice,” writes one reviewer.
“I cancelled my membership the past two years and every year it shows that I didn’t and their records conveniently show no record of my cancellation. Then they will refuse refunds,” recounts another.
“InterNations contacted me via automated email about my membership payment being due. When I responded, asking to cancel membership since I haven’t logged in in months and can’t afford membership during these times, they refused to help,” says another irate reviewer. “They make it impossible to do this simple task. They’re greedily unable to help with anything other than take your money. No empathy. All they have to do is cancel the membership.”
“They don’t even send a reminder for end of membership. Some people have seen their credit card debited, without any reminder. And if your credit card you registered has expired, they keep harassing you and threaten you,” runs another despairing former user.
In emails to users who are requesting a refund which we’ve seen, InterNations simply points them to German law — which does appear to be the legal sticking point here. As a number of expat blogs warn, service contracts in Germany can be a lot harder to get out of than into.
Though, of course, it’s unlikely to have been immediately clear to people signing up to a global social network in cities like Hanoi and Singapore that they needed to understand German contract law before hitting “subscribe.”
BEUC, the European consumer rights group, told us there’s no pan-EU requirement for a notification to be actively sent to users ahead of an auto-renewal of a services contract — and the lack of such a notification ahead of the InterNations subscription renewal is one of the key recurring complaints.
“EU law only requires the consumer to be informed of the final price and the contractual conditions,” a spokesperson said, noting that consumer rights can vary substantially from member state to member state as the area isn’t harmonised at EU level.
So, while BEUC noted that, for example, Belgium law does have a specific provision which allows the consumer to terminate a contract at no cost after its tacit renewal — Germany, self evidently, does not. Although domestic pressure appears to be growing for reform of its one-sided contract rules.
When we put the various complaints we’d heard about refunds and cancellations (and indeed dark patterns) to InterNations, its founder and co-CEO, Malte Zeeck, said the company does not breach consumer law — and further claimed it “clearly communicates” subscription renewals to users.
“InterNations is operating on a standard subscription model like many other businesses, which is at no point in breach of consumer protection laws,” he said. “Subscriptions are renewed automatically, which is clearly communicated at the beginning of each subscription period, in each invoice, and in every user’s membership and account settings. This is also where a subscription can be canceled at any time, without a notice period that has to be observed.
“Our members have a continual visual reminder of their membership status through the Albatross symbol found on their profile picture. They can also always see their current membership status by visiting their membership page.”
And while he conceded that InterNations had had to cancel in-person events “during the height of the pandemic” he said it substituted this reduction in service by offering “additional free months of membership” and “working very hard to respond to the situation and find ways for our members to still meet and spend time together online.”
“After only a few weeks, we already offered over 500 online activities worldwide to help expats and global minds connect and share experiences — more online events were being added every day,” he added. “In addition, our users continued to benefit from other online networking and information features our premium membership offers. Since restrictions on in-person events are being lifted around the world, we have started to offer many opportunities for our members again to meet in person.”
EU consumer protection rules do bake in requirements that contract terms be fair — with provisions intended to protect against things like one-sided changes to a service without a valid reason. But it’s pretty clear that InterNations could argue a pandemic is a valid reason for canceling in person events and replacing them with online networking. So angry users are unlikely to find much solace there.
Still, maintaining such an inflexible and user hostile attitude during a pandemic does look risky for InterNations and its reputation, given new users are likely to be far less easy for it to net now that the coronavirus has settled like a dead calm on so much foreign travel.
So while it might be legally entitled to sit and claw in revenue from people who — living through a pandemic and worried about things like their jobs, health and loved ones — forgot to cancel a subscription that only comes round once a year, it’s hardly a recipe for long-term customer loyalty.
Indeed, we’ve seen these kind of auto-renewing subscription gigs crop up in the e-commerce space in years past. And none of those dubious tactics went the distance.
Tricking consumers into recurring payments is never a good long-term business strategy, and it certainly isn’t now that reputational damage can scale all over social media in seconds. (To wit: Irate InterNations users have been organizing via Twitter and have set up a website to amplify negative reviews where they urge people to boycott the service.)
None of the people who’ve been stung by InterNations’ auto-renewing subscription are likely to forget to cancel a second time so won’t be a source of recurring revenue in future. And treating users like so much chum when the company also relies upon their community spirit to power its service looks like a rotten business model long past its sell-by-date. (However many members InterNations claims have contacted it “to say how much our online events have helped them to stay in touch with people and also stay positive during a period of self-isolation,” a minority of satisfied customers are being drowned out by all the angry online views.)
In the meanwhile, it’s certainly curious to encounter a niche social network that’s happy operating with as little regard for users’ wishes as some of the far more maligned giants of the category. To the point where its website displays information regarding the European Commission’s “online dispute resolution” platform in small print right on the contacts page. Er, perhaps Facebook should take note.
On unhappy users, Zeeck only had this to say: “We are sorry that some of our former members perceive this differently and were not happy with the benefits our membership offered them. We are always taking our users’ feedback seriously and are working hard to provide a great experience for them. At the same time, we are aware that it is hard to have the perfect solution for everybody, and there will always be detractors.”
But perhaps he’s been taking cues from Mark Zuckerberg’s neverending apology tours.
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In discussions of ethically dubious social networks Facebook is the usual reference choice. But spare a thought for subscribers of InterNations, a Munich-based social networking community for expats, who have found themselves unable to obtain refunds for full-year payments charged in the middle of the coronavirus crisis.
InterNations has operated an expat networking experience since 2007, offering a free ‘Basic’ tier of membership that gives users some access to site content and community-organized events (if they pay an entry fee); or a premium tier which requires shelling out for a year’s subscription up front to get free/reduced price entry to networking events, plus access to some additional site features.
The German company appears to be a fan of nominative determinism — having named the subscription tier of membership ‘Albatross‘, given how difficult it is for users to exit once they upgrade from Basic to paying, perpetually renewing contract.
Several former members told us their memberships were auto-renewed for a full year without any warning in the middle of the pandemic. When they contacted InterNations to request a refund they were point-blank refused — with the company saying they were bound by the terms of the contract they’d entered into when they paid to upgrade the year before.
In emails we’ve reviewed between users and InterNations’ staff the company repeatedly ignores requests for refunds.
One UK-based user, who told us she had signed up to use the service to attend networking events in London and Paris, where she travelled regularly for work, found herself put on furlough in March when the UK went into lockdown. She only noticed the InterNations subscription had autorenewed when she saw a charge as she was checking her bank statement.
She contacted InterNations to request a refund — pointing out there were now no physical events near her, nor would she be able to attend in-person networking events for the foreseeable future due to shielding as a result of personal vulnerability to the health risk posed by COVID-19. But InterNations still refused to refund her subscription.
Instead it offered to put the year’s ‘Albatross’ membership on hold until 2022 — suggesting she might be able to make use of the services she’d just been billed for in two years’ time.
“Many of the people complaining feel aggrieved by InterNation because the entire event offering is very much voluntary and community based. It relies on people stepping forward to organise groups of people to attend events, walks, screening etc. Most of them do not make financial gain out of it,” she told us.
“So for this organisation not to be looking after its very own community feels like a slap on our faces.”
“My local gym froze my membership from April 2020 without any of its members having to request it. They informed us by email, they would do this. I was able to cancel in July without any question asked,” she added. “If my small gym is able to do this, how come InterNations is not stopping the auto-renewal of the membership at such a time?
“When everyone almost worldwide is worrying about their health, their livelihood, their relatives, we are not remembering to cancel or to stop memberships.”
Another user, who signed up to the service after moving from the US to Singapore, told us he was sent repeated payment demands in the middle of the coronavirus crisis after his on-file credit card had expired — which meant InterNations couldn’t auto collect his payment.
He told it he wanted to cancel the subscription but it told him he would only able to delete his account if he paid up for a full second year. Eventually he said he felt he had no choice but to pay the demand for around $100 in order that he could downgrade from ‘Albatross’ to ‘Basic’ and have his account deleted.
“I was (and still am) a paid subscriber and during the height of the pandemic I never received an offer of ‘free months’ of membership,” he said. “Instead, all I got was a deluge of threatening emails about how they couldn’t process my credit card information. Nothing even remotely about whether I was sick or even still alive. They just wanted my credit card details.”
A third user, who signed up for the service after moving to Hanoi, summed up her experience as “not the best”. She pointed us to a blog post in which she recounts a similar story — finding herself charged for a renewal in the middle of the coronavirus without any advance warning and having forgotten to cancel the subscription herself.
“I didn’t realise I’d been charged until a notification from PayPal arrived in my inbox,” she writes. “Say, what? Where was the email reminder? Where was the ‘now due’ invoice that is the hallmark of good business? Turns out InterNations don’t send them.”
This user was finally able to obtain a refund — but only via disputing the charge through PayPal. She got no joy asking for her money back from InterNations itself.
A deluge of similar complaints about the company can be seen on Trustpilot — where InterNations has an 81% ‘bad’ rating at the time of writing.
“An annual membership was taken from my account, and refund was refused. A year on and I am being threatened with non payment of a new invoice,” writes one reviewer.
“I cancelled my membership the past two years and every year it shows that I didn’t and their records conveniently show no record of my cancellation. Then they will refuse refunds,” recounts another.
“InterNations contacted me via automated email about my membership payment being due. When I responded, asking to cancel membership since I haven’t logged in in months and can’t afford membership during these times, they refused to help,” says another irate reviewer. “They make it impossible to do this simple task. They’re greedily unable to help with anything other than take your money. No empathy. All they have to do is cancel the membership.”
“They don’t even send a reminder for end of membership. Some people have seen their credit card debited, without any reminder. And if your credit card you registered has expired, they keep harassing you and threaten you,” runs another despairing former user.
In emails to users who are requesting a refund which we’ve seen InterNations simply points them to German law — which does appear to be the legal sticking point here. As a number of expat blogs warn, service contracts in Germany can be a lot harder to get out of than into.
Though, of course, it’s unlikely to have been immediately clear to people signing up to a global social network in cities like Hanoi and Singapore that they needed to understand German contract law before hitting ‘subscribe’.
BEUC, the European consumer rights group, told us there’s no pan-EU requirement for a notification to be actively sent to users ahead of an auto-renewal of a services contract — and the lack of such a notification ahead of the InterNations subscription renewal is one of the key recurring complaints.
“EU law only requires the consumer to be informed of the final price and the contractual conditions,” a spokesperson said, noting that consumer rights can vary substantially from member state to member state as the area isn’t harmonised at EU level.
So, while BEUC noted that, for example, Belgium law does have a specific provision which allows the consumer to terminate a contract at no cost after its tacit renewal — Germany, self evidently, does not. Although domestic pressure appears to be growing for reform of its one-sided contract rules.
When we put the various complaints we’d heard about refunds and cancelations (and indeed dark patterns) to InterNations, its founder and co-CEO, Malte Zeeck, said the company does not breach consumer law — and further claimed it “clearly communicates” subscription renewals to users.
“InterNations is operating on a standard subscription model like many other businesses, which is at no point in breach of consumer protection laws,” he said. “Subscriptions are renewed automatically, which is clearly communicated at the beginning of each subscription period, in each invoice, and in every user’s membership and account settings. This is also where a subscription can be cancelled at any time, without a notice period that has to be observed.
“Our members have a continual visual reminder of their membership status through the Albatross symbol found on their profile picture. They can also always see their current membership status by visiting their membership page.”
And while he conceded that InterNations had had to cancel in-person events “during the height of the pandemic” he said it substituted this reduction in service by offering “additional free months of membership” and “working very hard to respond to the situation and find ways for our members to still meet and spend time together online”.
“After only a few weeks, we already offered over 500 online activities worldwide to help expats and global minds connect and share experiences — more online events were being added every day,” he added. “In addition, our users continued to benefit from other online networking and information features our premium membership offers. Since restrictions on in-person events are being lifted around the world, we have started to offer many opportunities for our members again to meet in person.”
EU consumer protection rules do bake in requirements that contract terms be fair — with provisions intended to protect against things like one-sided changes to a service without a valid reason. But it’s pretty clear that InterNations could argue a pandemic is a valid reason for canceling in person events and replacing them with online networking. So angry users are unlikely to find much solace there.
Still, maintaining such an inflexible and user hostile attitude during a pandemic does look risky for InterNations and its reputation, given new users are likely to be far less easy for it to net now the coronavirus has settled like a dead calm on so much foreign travel.
So while it might be legally entitled to sit and claw in revenue from people who — living through a pandemic and worried about things like their jobs, health and loved ones — forgot to cancel a subscription that only comes round once a year, it’s hardly a recipe for long-term customer loyalty.
Indeed, we’ve seen these kind of auto-renewing subscription gigs crop up in the ecommerce space in years past. And none of those dubious tactics went the distance.
Tricking consumers into recurring payments is never a good long term business strategy and it certainly isn’t now that reputational damage can scale all over social media in seconds. (To wit: Irate InterNations users have been organizing via Twitter and have set up a website to amplify negative reviews where they urge people to boycott the service.)
None of the people who’ve been stung by InterNations’ auto-renewing subscription are likely to forget to cancel a second time so won’t be a source of recurring revenue in future. And treating users like so much chum when the company also relies upon their community spirit to power its service looks like a rotten business model long past its sell-by-date. (However many members InterNations claims have contacted it “to say how much our online events have helped them to stay in touch with people and also stay positive during a period of self-isolation”, a minority of satisfied customers are being drowned out by all the angry online views.)
In the meanwhile, it’s certainly curious to encounter a niche social network that’s happy operating with as little regard for users’ wishes as some of the far more maligned giants of the category. To the point where its website displays information regarding the European Commission’s “online dispute resolution” platform in small print right on the contacts page. Er, perhaps Facebook should take note.
On unhappy users, Zeeck only had this to say: “We are sorry that some of our former members perceive this differently and were not happy with the benefits our membership offered them. We are always taking our users’ feedback seriously and are working hard to provide a great experience for them. At the same time, we are aware that it is hard to have the perfect solution for everybody, and there will always be detractors.”
But perhaps he’s been taking cues from Mark Zuckerberg’s neverending apology tours.
from Social – TechCrunch https://ift.tt/2FG782Z Original Content From: https://techcrunch.com
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topicprinter · 4 years
Link
First, I believe that's the longest title I've written on Reddit.Second, it took me over a month for my anger to die down enough to write this post. Here's the short version first:My personal account is the main account in my business managerI was randomly logged out while travelingThe account recovery process wasn't workingSince no support is provided for personal accounts, I couldn't log inMy business manager had active ads, which continued to spendThe problem lasted for over a month. I did everything I could to fix it. My account now is still bugged.It all began I was logged out from my account while working on some ads for a client. I've been traveling while using fb business manager for years, without having any issues. I've heard stories, but they never affected me. It may be because I took on a new client and using multiple ad accounts (not different logins; which is perfectly okay, but may have been a yellow flag since I was outside of the US.I attempted to do an account recovery, but the SMS wouldn't send. I waited several hours before trying again. Still no luck. I tried the next day. Nope. No SMS. I found out that if you text a 6 digit code to FB, they'll send you a text back. Sometimes there are problems with SMS when you're in another country. I tried this solution, but the code they sent me was the same – and it wasn't working.After doing this several times, I saw a message at my login that said to slow down. I'm attempting too many logins and I may get my account disabled. I Googled this problem and thought I found a solution.Here's where I admit I made a mistake. But considering FB does not provide support for personal accounts, I didn't have any other option. I wanted to get back to my ads which were active and spending. I couldn't login and use my business manager because it's the same profit as my personal account.The solution I found said to make a second account and add your number to it. This way, it will skip the SMS step on the main account and verify via email instead. The comments in this blog post said it worked, so I tried it.Unfortunately, this made the problem worse. The SMS step didn't go away. I was now stuck at the step before — the part where I select my phone number from a list. Since the number was removed, there's nothing to select. This is the step I couldn't and still can't get past.I messaged a business partner who was added to my account as an editor. He could see my ads, but not make changes. As a side note, you should always have people on your account who can edit your ads. Add a family member or someone you trust, just incase you get bugged like I did.My business partner was able to reach support. He sent a ticket and said it was for me -- the owner of the account. 2-3 days later, I got a phone call at 3am because I'm in another time zone. Since I was asleep, I didn't get the call. I emailed back and eventually reached someone 3-4 days later.I explained my situation and they gave me a list of links I had already tried. It was as if they didn't understand. They were just following protocol, I imagine.I was told there's nothing they can do. Since my personal account was bugged, they couldn't help. That's another department. No support is provided for personal accounts. I told them my ads were off. They said I could request a refund once I got my account back. But since they couldn't help me get my account back... yeah, you can understand my frustration.I got a second call a few weeks later. They told me that my business partner had full access to the account. I was sure he didn't, but they said he did and he can turn off the ads for me. Great, I said, and hung up.They lied. Maybe it was to get me off the call. In my experiences, they are not concerned with actually helping. They're more interested in meeting quotas, etc. I got numerous surveys throughout the process asking how satisfied I was with their help.I told them numerous times to turn off my ads. Every day, I was being charged money. Some days were profitable, so I let them run. But after a while, I wanted control back. They told me they're not allowed to make changes to the ads.I turned off charges via my credit card company. They stopped, finally. When I filed a dispute to get my money back, FB said that I was well aware I had ads running. I send the email conversation and highlighted the parts where they knew about my account being bugged, they couldn't help, and they couldn't turn off my ads.Basically, it's like being locked into a subscription you cannot turn off. I'm not a lawyer, but I think this is illegal.So, that's my story. If it helps one person not have this problem, it was worth writing.
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toomanysinks · 5 years
Text
Sinemia faces consumer pushback and a class action suit over a battery of complaints
When Sinemia first came across our radar, the company was happily riding the wave of anti-MoviePass publicity. With its chief competition in the midst of what looked to be a historic collapse, Sinemia happily grabbed headlines as a what looked to be like a more stable alternative for movie ticket subscriptions.
Last July, at the height of MoviePass’ meltdown, we asked Sinemia co-founder and CEO Rifat Oguz how he planned to avoid a similar fate. “By not providing unlimited tickets. But providing two tickets for $9.99 with more flexible options and features, we might not have grown as fast as MoviePass, but we’ve grown more sustainably,” he answered, happy to contrast the two companies.
Another key difference between the two competitors is that Sinemia isn’t public, so any struggles it’s had over the past year have largely been out of the public eye. Not entirely, however. Not in the age of social media. As I noted in a piece last week, every Sinemia story that’s run on this site, no matter how minor, has been bombarded with a deluge of Twitter criticism.
It’s a wide-ranging laundry list of complaints at first glance. Sinemia’s Twitter support team appears to be working overtime to address them, but the sheer number of critical responses is unlike anything I’ve seen doing this job.
The primary complaints generally fall into three separate, but sometimes overlapping, categories.
Hidden fees
Cancellations without refunds
Widespread app problems
Earlier this week, we spoke to Oguz about the service’s ongoing issues. It was a short call, squeezed between meetings the executive was running to at CinemaCon in Las Vegas this week.
“As CEO, I can say, we’re still learning,” he said in a humble tone. “I think we’re learning in a way.
As we spoke, Sinemia issued a press release noting the launch of “two new customer service websites.” It’s not the kind of announcement companies tend to brag about in PR emails, but it seems clear the sheer volume of negative feedback has caused Sinemia to be more proactive in highlighting the steps it’s taking to address its very vocal, angry subscribers.
It echoes a move made by the company last week, when it sent its announcement of a new $15-a-month Always Unlimited plan accompanied by a lengthy “Account Termination Media Alert” that outlined its aggressive moves in March to cancel accounts over “fraudulent activity and/or misuse of the service.”
Like MoviePass before it, Sinemia began a process of terminating accounts en masse for violations of terms and generally gaming the system. In a statement last week, the service gave the following reasons as cause for potential account termination.
Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity. For example, this could be purchasing concessions at the theater instead of a movie ticket.
Using multiple Sinemia accounts on the same device.
Not checking in at the theater before or after your movie.
Seeing the same movie more than three times.
Creating multiple Sinemia accounts for the same person.
Sharing one’s Sinemia membership to buy tickets for other people. This includes not only people buying tickets and selling to others but also people sharing their own tickets with friends and family members.
Manipulation of location data resulting in deceptive ticket purchases. For example, faking GPS data on a phone.
Reasonable suspicion of fraud and/or abuse.
But while cancellation complaints do appear to have accelerated last month, the truth is that negative feedback against the service dates back further. In late February, Pennsylvania law firm Chimicles Schwartz Kriner & Donaldson-Smith filed a class action suit in Delaware (not to be confused with the on-going patent dispute with MoviePass), the state in which the now largely Los Angeles and Turkey-based company was incorporated.
The 50-page filing doesn’t mince words, with statements like, “Sinemia fleeces consumers with an undisclosed, unexpected, and not-bargained-for processing fee each time a plan subscriber goes to the movies using Sinemia’s service.”
Benjamin F. Johns, a partner and plaintiff in the case against Sinemia, told TechCrunch that the firm has received more than 2,000 complaints from current or former Sinemia subscribers.
“I’ll be very transparent about our litigation strategy: we want to certify a class consisting of all of the Sinemia consumers who were harmed in the same way by the same defective conduct, and then get the case in front of a jury as quickly as possible,” the lawyer said in a statement to TechCrunch. “We think our clients and the thousands of others like them have compelling stories to tell, and we look forward to having an opportunity to present it in court.”
Asked whether the 2,000 number sounded high, Oguz simply responded, “No. It’s a small number if you compare it with our user base.” Because it’s not a publicly traded company, Sinemia is not required to disclose such numbers, and the executive didn’t offer much in the way of specifics, only saying that it has “grown almost 50 percent month over month for the last 15 months.”
Orguz did address growing customer complaints around Sinemia’s app. Like many of the other ongoing issues with the service, complaints run the gamut. The most commonly cited, however, involve things like double charges, error messages and frequent pop-ups explaining that the app is “down for maintenance.”
According to users, these kinds of issues have the tendency to pop up when trying to purchase tickets to popular features like Captain Marvel and Us. Orguz discussed the maintenance issues in a recent interview with IndieWire that the publication describes as, “at times[…]contentious,” adding that he “express[ed] surprise” upon hearing some of these complaints read back to him.
The tone of our own conversation was ultimately a bit less combative than that interview, with Orguz admitting that Sinemia’s app has been experiencing issues. “Yeah,” he answered, agreeing to the premise that the app’s problems appear to be “pretty widespread.”
It’s for that reason, he explained, that Sinemia is launching two independent service websites to address the problems with the app and accoount terminations. “We are taking it seriously,” he insisted. “We are looking at every comment. We didn’t found the company a year ago. It started about five years ago. We are taking every negative comment very seriously.”
At the very least, a pending lawsuit and months of wall-to-wall customer complaints on Twitter and Reddit do appear to have moved the needle somewhat. Just how much and how Sinemia will approach disgruntled users going forward remains to be seen. But like MoviePass before it, it’s hard to shake the notion that so much negative publicity has left an irreparable mark on the company just as it started to make a name for itself — not to mention a sea of irate consumers in its wake.
Fittingly, Orguz’s comments echo those of Ted Farnsworth. In our recent interview, the CEO of MoviePass parent Helios and Matheson suggested that the service was a victim of its own success, growing the service faster than its staff could ultimately manage.
Similarly, Orguz told us, “Our subscriber numbers have grown more than expected. Even after last August, we weren’t expecting to go that much, that fast. When we’re growing, we’re also improving ourselves, and we’re trying to find a way to maintain and to sustain.”
But as difficult as managing that success may have been for the company, its greatest challenge is still ahead of it: convincing thousands of disgruntled fans — and possibly a courtroom — that its worst days are behind it.
source https://techcrunch.com/2019/04/07/sinemia-faces-consumer-pushback-and-a-class-action-suit-over-a-battery-of-complaints/
0 notes
fmservers · 5 years
Text
Sinemia faces consumer pushback and a class action suit over a battery of complaints
When Sinemia first came across our radar, the company was happily riding the wave of anti-MoviePass publicity. With its chief competition in the midst of what looked to be a historic collapse, Sinemia happily grabbed headlines as a what looked to be more stable alternative for movie ticket subscriptions.
Last July, at the height of MoviePass’ meltdown, we asked Sinemia co-founder and CEO Rifat Oguz how he planned to avoid a similar fate. “By not providing unlimited tickets, but providing two tickets for $9.99 with more flexible options and features, we might not have grown as fast as MoviePass, but we’ve grown more sustainably,” he answered, happy to contrast the two companies.
Another key difference between the two competitors is that Sinemia isn’t public, so any struggles it’s had over the past year have largely been out of the public eye. Not entirely, however. Not in the age of social media. As I noted in a piece last week, every Sinemia story that’s run on this site, no matter how minor, has been bombarded with a deluge of Twitter criticism.
It’s a wide-ranging laundry list of complaints at first glance. Sinemia’s Twitter support team appears to be working overtime to address them, but the sheer number of critical responses is unlike anything I’ve seen doing this job.
The primary complaints generally fall into three separate, but sometimes overlapping, categories.
Hidden fees
Cancellations without refunds
Widespread app problems
Earlier this week, we spoke to Oguz about the service’s ongoing issues. It was a short call, squeezed between meetings the executive was running to at CinemaCon in Las Vegas this week.
“As CEO, I can say, we’re still learning,” he said in a humble tone. “I think we’re learning in a way.
As we spoke, Sinemia issued sent us a press release noting the launch of “two new customer service websites.” It’s not the kind of announcement companies tend to brag about in PR emails, but it seems clear the sheer volume of negative feedback has caused Sinemia to be more proactive in highlighting the steps it’s taking to address its very vocal, angry subscribers.
It echoes a move made by the company last week, when it sent its announcement of a new $15-a-month Always Unlimited plan accompanied by a lengthy “Account Termination Media Alert” that outlined its aggressive moves in March to cancel accounts over “fraudulent activity and/or misuse of the service.”
Like MoviePass before it, Sinemia began a process of terminating accounts en masse for violations of terms and generally gaming the system. In a statement last week, the service gave the following reasons as cause for potential account termination.
Unauthorized use of the Sinemia card/cardless outside of its intended purposes, resulting in fraudulent financial activity. For example, this could be purchasing concessions at the theater instead of a movie ticket.
Using multiple Sinemia accounts on the same device.
Not checking in at the theater before or after your movie.
Seeing the same movie more than three times.
Creating multiple Sinemia accounts for the same person.
Sharing one’s Sinemia membership to buy tickets for other people. This includes not only people buying tickets and selling to others but also people sharing their own tickets with friends and family members.
Manipulation of location data resulting in deceptive ticket purchases. For example, faking GPS data on a phone.
Reasonable suspicion of fraud and/or abuse.
But while cancellation complaints do appear to have accelerated last month, the truth is that negative feedback against the service dates back further. In late February, Pennsylvania law firm Chimicles Schwartz Kriner & Donaldson-Smith filed a class action suit in Delaware (not to be confused with the on-going patent dispute with MoviePass), the state in which the now largely Los Angeles and Turkey-based company was incorporated.
The 50-page filing doesn’t mince words, with statements like, “Sinemia fleeces consumers with an undisclosed, unexpected, and not-bargained-for processing fee each time a plan subscriber goes to the movies using Sinemia’s service.”
Benjamin F. Johns, a partner and plaintiff in the case against Sinemia, told TechCrunch that the firm has received more than 2,000 complaints from current or former Sinemia subscribers.
“I’ll be very transparent about our litigation strategy: we want to certify a class consisting of all of the Sinemia consumers who were harmed in the same way by the same defective conduct, and then get the case in front of a jury as quickly as possible,” the lawyer said in a statement to TechCrunch. “We think our clients and the thousands of others like them have compelling stories to tell, and we look forward to having an opportunity to present it in court.”
Asked whether the 2,000 number sounded high, Oguz simply responded, “No. It’s a small number if you compare it with our user base.” Because it’s not a publicly traded company, Sinemia is not required to disclose such numbers, and the executive didn’t offer much in the way of specifics, only saying that it has “grown almost 50 percent month over month for the last 15 months.”
Orguz did address growing customer complaints around Sinemia’s app. Like many of the other ongoing issues with the service, complaints run the gamut. The most commonly cited, however, involve things like double charges, error messages and frequent pop-ups explaining that the app is “down for maintenance.”
According to users, these kinds of issues have the tendency to pop up when trying to purchase tickets to popular features like Captain Marvel and Us. Orguz discussed the maintenance issues in a recent interview with IndieWire that the publication describes as, “at times[…]contentious,” adding that he “express[ed] surprise” upon hearing some of these complaints read back to him.
The tone of our own conversation was ultimately a bit less combative than that interview, with Orguz admitting that Sinemia’s app has been experiencing issues. “Yeah,” he answered, agreeing to the premise that the app’s problems appear to be “pretty widespread.”
It’s for that reason, he explained, that Sinemia is launching two independent service websites to address the problems with the app and accoount terminations. “We are taking it seriously,” he insisted. “We are looking at every comment. We didn’t found the company a year ago. It started about five years ago. We are taking every negative comment very seriously.”
At the very least, a pending lawsuit and months of wall-to-wall customer complaints on Twitter and Reddit do appear to have moved the needle somewhat. Just how much and how Sinemia will approach disgruntled users going forward remains to be seen. But like MoviePass before it, it’s hard to shake the notion that so much negative publicity has left an irreparable mark on the company just as it started to make a name for itself — not to mention a sea of irate consumers in its wake.
Fittingly, Orguz’s comments echo those of Ted Farnsworth. In our recent interview, the CEO of MoviePass parent Helios and Matheson suggested that the service was a victim of its own success, growing the service faster than its staff could ultimately manage.
Similarly, Orguz told us, “Our subscriber numbers have grown more than expected. Even after last August, we weren’t expecting to go that much, that fast. When we’re growing, we’re also improving ourselves, and we’re trying to find a way to maintain and to sustain.”
But as difficult as managing that success may have been for the company, its greatest challenge is still ahead of it: convincing thousands of disgruntled fans — and possibly a courtroom — that its worst days are behind it.
Via Brian Heater https://techcrunch.com
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kennethherrerablog · 5 years
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5 Ways to Deal With Debt Collectors if You’re Afraid to Pick Up the Phone
If you’ve got so many debt collectors calling and demanding money that you’re afraid to answer your phone, relief isn’t as hard to find as you might think.
Once you understand how debt collection works, you can use that knowledge to find peace as you do the hard work of getting debt-free.
Here’s how to deal with debt collectors and the actions — legal and illegal — they may take to get your money.
Who Are Debt Collectors, and What Do They Do?
When most of us talk about debt collectors, we’re not talking about employees of the bank or credit card company that initially extended the credit or provided a loan.
Instead, we’re referring to people who work for a third-party company that regularly collects debts owed to other creditors. By the time a third-party debt collection agency gets involved, the bill is usually long past due.
Most financial institutions also have internal debt collectors who usually work with borrowers who have recently become past due. Their goal is to help you get current quickly.
If they fail, your debt is often moved to the third-party collectors. If that company also can’t get you to pay up, your debt can move on to a third kind of collection agency: debt buyers.
Debt buyers are companies that purchase debts and have their own in-house collectors. Many debt collection companies are also debt buyers.
5 Tips for Dealing With Debt Collectors
There are a number of people you could come into contact with when dealing with debt collectors, but a few golden rules remain true no matter who’s on the other end of the line.
Here are five things to remember that will keep you from being taken advantage of by debt collectors.
1. Know Your Rights
All three kinds of debt collectors — internal collectors, third-party collectors and debt buyers — must follow the set of rules laid out in the Fair Debt Collection Practices Act (FDCPA).
The FDCPA restricts the actions debt collectors can take toward consumers to collect on debts.
And while this act is federal law, it’s very common to see companies disregard it.
Take Expert Global Solutions, the world’s largest third-party debt collector, for example. The company was fined $3.2 million in 2013 after being accused of harassing debtors with illegal collections calls.
The FDCPA allows you to slow or stop those annoying calls. Not only that, but it lets you dictate how debt collectors communicate with you. You can request that they only email you or mail physical notices to you.
You can even stop communication altogether and cut all ties to your debt collector. However, you may not want to take things that far, according to Bruce McClary from the National Foundation for Credit Counseling.
“When you request to have communication completely cut off and you just want to drop off their radar, that sends them a signal that you have zero intention of paying ever, and it may accelerate some of their actions in trying to recover the debt in other ways,” McClary told The Penny Hoarder.
The point is that you have options beyond simply dodging debt collectors until you can find the money to pay. Other protections provided by the FDCPA include:
Debt collectors are required to provide proof that you owe the debt.
They can’t call you before 8 a.m. or after 9 p.m.
They can’t call you at work if you tell them it could put your job in jeopardy.
While it’s legal for them to call a family member or friend to find you, a debt collector cannot give them details about your debt. And they can only call each family member or friend one time in most states.
If you are the victim of unfair debt collection practices, here are the resources you need to file a complaint:
The FDCPA does not, however, protect you from people collecting on personal debts. It only applies to third-party debt collectors.
What to do Where to go File a complaint about a debt collector or creditor's in-house collection agency. U.S. Consumer Financial Protection Bureau, 855-411-2372 or the complaint form on the CFPB website. File a complaint with your state consumer protection agency. Find your state attorney general through the National Association of Attorneys General. File a complaint with the Better Business Bureau. BBB’s Online Complaint System File a civil suit in your state or federal court. Find a consumer lawyer in your city or state from The National Association of Consumer Advocates.
2. Know What Collectors Can and Cannot Do to Collect Debts
Ignoring a debt collector won’t make the debt or the collector go away. In fact, it could make your financial problems even worse. It could force the debt collector to take more drastic actions, like filing a lawsuit against you.
But there’s also a lot of confusion about how far debt collectors can go to get your money. Here are the answers to some commonly asked questions.
Can Collectors Sue Me or Garnish My Wages?
Debt collectors can serve you with a court summons to sue you in an attempt to collect a debt, which could result in wage garnishment. But they can only sue within the statute of limitations.
In most states, the statute of limitations to sue for debt is three to six years. The statute of limitations begins on the last date of activity on the account. Collectors will still continue to try to collect on the debt — in an attempt to restart the the statute of limitations — but if you’re sued past it, you could likely get the case thrown out.
Fun fact: Debt that collectors come for after the statute of limitations has passed is called zombie debt.
Can I Go to Jail for Being in Debt?
There are very few situations that could result in you getting arrested over an unpaid debt, according to the CFPB: First, if your debt is related to criminal activity — unpaid restitution for a crime, for example — and second, if you ignore a court order. In most other situations, you won’t be arrested for unpaid debt.
So basically, if you don’t do anything illegal or ignore a court summons, you’ll be safe.
Further, it’s illegal for a debt collection agency to threaten you with arrest if jail time is not an actual punishment that could happen. If you were told you’d be arrested for unpaid debt and you later find out that was false, you can file a complaint.
Can a Debt Collector Make Me Pay a Family Member’s Debt?
If you receive a call from someone trying to locate a relative, it’s probably a debt collector. These calls are legal, but they can only call you once — and only to locate the debtor.
If you receive any more calls or are asked for any information other than your family member’s location, you can file a complaint.
Rest assured that if you didn’t co-sign for the debt in question and the person is not your spouse, you typically have no responsibility for the debt, in life or death.
What Should I Do if I Can’t Pay?
If you can’t pay the full amount you owe or the monthly minimum payment, work with your creditor to create a payment plan for the debt or seek help from a credit counseling agency.
A credit counseling agency is a nonprofit financial institution that will set a debt-management plan for you to repay your debt.
The agency pays your creditor for you and stops fees and charges on late payments, lowering your debt burden and ensuring you stay current. Through these agencies, you can usually pay off your debt in three to five years, and your credit score may even improve during that time.
3. Check Their Facts
If you think a collector’s information is wrong, go with your hunch. When debts get sold between companies, lots of information can get lost in the swap. And even if you’re wrong, your due diligence could work out for you in the end.
Daniel Gillaspia, attorney and owner of travel rewards website UponArriving, and his partner, Bradley, learned this when Bradley got denied for a credit card. After the denial, Bradley saw in his credit report that a $1,000 medical debt had been sold to collections, which he thought had reset the statute of limitations.
“We didn’t feel this was fair,” said Gillaspia. “So I sent a legal demand letter to the collections agency.” It turns out the update didn’t move up the statute of limitations, and the inquiry worked in their favor.
Once the company received the demand letter, the account had to be reported as “in dispute” while it verified details. Once they agreed on the settlement amount, the company agreed to take the collections account off Bradley’s credit report.
4. Keep Detailed Records
It’s important to remember that debt collectors have a job to do. They are not your allies. It’s up to you to keep track of every letter, email and phone call.
You have a right to record phone calls with debt collectors. Just make sure you notify them before you start recording. If they refuse to be recorded, hang up and reach out via email instead so that everything is in writing.
If you forget to record a call, keep detailed notes about what you discussed. This will come in handy if you ever need to file a complaint against an abusive debt collector or have to fight in court to prove that the debt isn’t yours.
And once you’ve settled, don’t throw those records away. You could need them again.
Raeshal Solomon, author of the “My Little Banker” series, settled an old college debt and made sure to get the settlement receipt showing her $0 balance emailed to her and sent to her home.
“In the past two years, that same debt balance has been sold to three other agencies,” Solomon said. “Every time I get a call from a new agency, I kindly get their email address and forward them a copy of my receipt. After a few days, the calls stop.”
5. Take Control of the Communication Process
If the calls are incessant and you want them to stop, be sure to request the change in writing. This can be via email or a physical letter. The CFPB provides a series of template letters to help you communicate with debt collectors in writing.
In most cases, dealing with a debt collector might be a little unpleasant, but in those situations when a collection agency violates the law with nonstop phone calls or threats of violence, you’ll need to file a complaint.
Filing a complaint with the FTC or the CFPB will usually be enough. In extreme cases, you can either report the harassment to your local law enforcement agency or the FBI.
Staff Writer Jen Smith updated this article, originally written by former Senior Writer Desiree Stennett.
This was originally published on The Penny Hoarder, which helps millions of readers worldwide earn and save money by sharing unique job opportunities, personal stories, freebies and more. The Inc. 5000 ranked The Penny Hoarder as the fastest-growing private media company in the U.S. in 2017.
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usejason7-blog · 5 years
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How to Get A Credit Card No matter How Dangerous Your Credit score Score
The right way to Get A Credit Card Regardless of How Dangerous Your Credit score Ranking
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Vancouver mom concerned about state of mental health care
Find out how to get the best plumber in Vancouver Washington
Since November, Cindi Fisher has regularly made the trip from Vancouver to Lakewood, just outside of Tacoma, to visit her son, Siddharta. On a recent visit, Fisher said, she shared a meal with him at Old Country Buffet, took him to a local park and left him with some money.
But after their six hours together, it was time for Siddharta to return to the brick walls and secured windows of Western State Hospital, which as Washington’s largest inpatient psychiatric facility has come under scrutiny for health and safety violations.
Fisher, a 68-year-old retired teacher who has been recognized by YWCA Clark County and local NAACP for her activism, said that her son has met his treatment goals and is eligible for release — but won’t be coming home to Clark County.
Fisher said that while her son is no longer required to be in an inpatient psychiatric facility, he still needs extra help with day-to-day living, such as taking insulin for his diabetes. He will be going to a group home in Pierce County.
“He has this record that makes it difficult for people to be willing to accept him, and there is a big shortage of housing,” Fisher said. She still worries about her 40-year-old son, who she said has long dreadlocks and a tendency to talk loudly to himself.
At a press event in Burien last month, Gov. Jay Inslee called situations such as Fisher’s a “hidden issue” that he hopes to address as part of a sweeping overhaul of the state’s mental health system currently being considered by the Legislature. Inslee, who has called for $675 million for his plan, said there is a “huge blockage in the system” of patients at both Western and Eastern state hospitals whose conditions have improved but are unable to return to their communities due to the state’s lack of supportive housing.
“And as a result of that, we have people who are languishing in our county and city jails who can’t get into our state hospitals,” Inslee said.
Goal: Closer to home
There is broad support for the idea of making it easier for people to access mental health treatment in their communities near their families, jobs and churches. There’s also evidence it aids their recovery.
Sen. Ann Rivers, a La Center Republican who sits on the Select Committee on Quality Improvement in State Hospitals, said she expects more locally based care institutions to be included in reforms to the state’s mental health system.
“I’ve been to Western State, and I would not want my loved one there,” Rivers said.
Clark County has requested $1.75 million from the state’s capital budget to fund the Vancouver Housing Authority’s Tenny Creek community-based mental health facility, which will provide assisted-living support for people coming out of Western State Hospital. Lawmakers are also considering putting more mental health resources in schools and changing the state’s Involuntary Treatment Act.
During her decades of negotiating the state’s mental health system, Fisher has objected to her son’s treatment and held protests outside of the county courthouse and Western State Hospital. She also helped found Movement Of Mothers and others Standing-up-together, a group of people with loved ones in the mental health system.
Fisher questioned if the new attention from the governor and Legislature will address what she said is the system’s tendency to isolate and alienate individuals while over-relying on pharmaceuticals.
“If psychosis were not stigmatized in our society, I think a lot of folks could get through it in their communities,” she said.
Early diagnosis
Fisher said that she and her family settled in Vancouver in the early 1980s when she worked as an elementary school teacher and her husband worked as a pharmacist. She said that Siddharta was the oldest of four children. She described him as a bright, sensitive and curious child. She said he wrote poetry, loved playing guitar, won a state chess championship and scored high on the SAT after taking it at age 12.
She said that after experiencing a “very racist incident,” his whole world changed. She said that one day in the seventh grade, her son came home from school with a girl’s coat. Fisher said her son told her that the coat had been stolen from a girl by other classmates, and he had gotten it back with the intention of returning it to its owner.
But she said that when her son returned the coat, the principal accused him of stealing it. She said her son, who had never been in trouble before, was put in handcuffs and sent to juvenile detention.
Fisher said that afterward, her son became distrustful of authority and started getting in trouble. She said that at age 16, his mental state began to deteriorate. He would become moody, depressed or angry. He began talking to people who weren’t there and would pace in his room for hours.
After another brush with the law, Siddharta was ordered to undergo a psychiatric evaluation where he was diagnosed with schizophrenia. She said the medications he was prescribed put him in pain and caused him to engage in self-harming behaviors.
“He begged me to stay up with him all night because he was worried he would jump out of his second story window,” Fisher said. “He gave himself a third-degree burn because he wanted to feel something.”
She said that one morning in June 1995, he woke up in extreme pain. She recalled him saying he had been poisoned and his insides were burning with acid. Fisher said her son, desperate for help, ran outside their home and began knocking on doors. After no one answered, she said, he broke a window hoping to get help before collapsing in the street. He was arrested. Months later, he began his first stint at Western State Hospital.
‘I need to go home’
According to court records, Siddharta was released from Western State Hospital in 1996 with a diagnosis of psychosis. He was again admitted in 1999 for a 72-hour hold and was released after being given medications.
Fisher said that the medications changed her son. She said he would sleep for 16 to 20 hours a day and become depressed over how much time he spent in bed. She said she watched her once-popular son lose all of his friends and sense of belonging. One day, she said he asked her to take him to the airport so he could fly home. Fisher said she took him to the airport where he approached a customer service desk.
“I need to go home,” he said.
“I can help you,” responded the attendant. “Where is home?”
“That’s what I need you to help me with,” he said. “I don’t know.”
Siddharta had bouts with homelessness, and court records indicate he used drugs. He would go on to be committed to Western State Hospital over a dozen times.
Fisher said that the medications given to her son made him confused and caused him to walk into other people’s houses, which led to more run-ins with the police.
Fisher criticized how the state’s mental health system relies too much on medication. She pointed to the potential of Open Dialogue, a method of treating acute mental illness that was developed in western Lapland in Finland that uses techniques of collaboration and listening that closely involves the patient’s family and social network.
Records show that Fisher objected to her son’s medications. In 2013, the guardian ad litem appointed for Siddharta filed a restraining order against his mother alleging that she would “threaten and harass any person she feels is causing her son to not have the treatment she demands for him.”
Fisher said that dispute was over his medications and also a phone she said should’ve been installed on the floor her son was housed in at Western State Hospital. For nearly a year, Fisher had no contact with her son until the restraining order was dropped. During that time, Fisher wrote letters, protested outside of the hospital and still found people who would share information.
“Although I couldn’t talk to him or touch him or see him, I wasn’t out of contact with him,” she said.
Back to Western State In November 2017, Siddharta was again sent to Western State Hospital. Fisher said that it all began with a mix-up over a bill at a diner.
Fisher said that at the time her son was in a program to help previously homeless people with serious mental illness and was living in his own apartment. She said he was receiving Social Security benefits deposited on a debit card. Fisher said that there was a delay in depositing benefits on her son’s card, and when he tried to use it to pay for a meal at a local diner, it was declined.
According to court records, Siddharta said an expletive to the waitress and left without paying. He was later arrested and charged with theft.
“They put a vulnerable adult back in jail,” Fisher said. “That was wrong.”
She said that the three days her son spent in custody were destabilizing. When he was released, she said he was intensely sensitive to noise. He became irritated by a jackhammer at a construction site near his apartment, she said, and yelled at them to shut it off. When they didn’t, he hit a worker over the head with a bottle.
Court records show that Siddharta was charged with assault after the incident and was required to undergo a forensic evaluation. The evaluation described Siddharta as tall and thin, wearing orange jail scrubs and dreadlocks well below the shoulder. It stated that he spoke in a “loud volume” and appeared as “agitated and disorganized.”
The evaluation reviewed previous records describing his previous diagnoses. It drew a familiar conclusion.
“Mr. Fisher did not have the capacity to understand the nature of the proceedings, and he did not have the capacity to assist in his legal defense,” the evaluation read.
‘You can’t live in here too much’
In a phone interview from Western State Hospital, Siddharta said he was looking forward to a visit with his mother, and getting a meal of fried shrimp and mashed potatoes at Old Country Buffet.
When asked what he was looking forward to when getting out of Western State Hospital, he said he was looking forward to “human contact” with friends and family. He said he was looking forward to being able to “live.”
“You can’t live in here too much,” he said.
An in-depth look at MOMI: Mothers of the Mentally Ill
Mothers Fight for Mentally Ill: Vancouver woman’s experiences with her bipolar son lead her to form group, work with Inslee for change
Finding Austin Timpe: Inadequate treatment, incarceration leave ill young man reeling
Vicious Cycle: Mom’s efforts to help hampered at every turn
Western State Hospital: Vancouver mom concerned about state of mental health care
Fighting the system: Mentally ill son’s request for help heartens mom
[Read More …]
Find out how to get the best Vancouver Washington plumber
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ensmagonline · 5 years
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12 Things That Might Be Lowering Your Credit Score (and How to Avoid Them)
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Only sign on as a co-signer if you can afford to make the payments 100% on your own if the person you are co-signing for stops making payments for any reason. Hopefully it doesn’t come to that, but if it does, you need to be sure you could protect your credit by making the payments yourself if necessary. 2. Opening Too Many New Accounts If you open too many new accounts in a short period, your credit score could take a downward turn. No one can say for certain how much of a downturn it will take — th1S varies a lot depending on your individual credit history. The good news is, for most people, their score should bounce back from this in about three months. Tip:This factor will affect your score more if you have a thin file. Also, if you already have a very high score, you won’t need to worry about this factor as much since even if your score is lowered a bit, your score will likely still be considered high. 3. Too Many Credit Inquiries at Once If you need your credit score to stay as high as possible in the near future, don’t cause too many credit checks to be run on you in a short period of time. Every time you apply for new credit, the credit check that results can cause a dip in your credit score. But keep in mind that although the fact that your credit was checked can stay on your report for as long as two years, the decrease in your credit score that results is highly unlikely to last that long — usually it rebounds within a few months. It’s also possible that your score could further decrease because new credit will lower the average age of your credit accounts but this will have more of an impact if you have a thin credit file. And if you already have a good credit score, the impact is highly unlikely to cause you any problems. So don’t stress about it, ok? Have you come across the hysteria in some circles about how simply be insignificant. For example, VantageScore only uses credit inquiries to determine 596 of your score’s value — they are one of the least important factors in determining your score. Here’s the thing. Odds are, the credit card company will only pull your score from one of the three major credit bureausso your score will only dip at one of them. So to sum all this up, if you will be applying for something really important soon, like a mortgage, and you need your score to be at the maximum possible level for you, then hold off on applying for new credit until after your mortgage is approved and finalized. And say your score is borderline, and you might need to apply for credit of some sort in the next few months. If that’s the case, take into account the fact that your score might dip into any decision as to whether or not applying for new credit now is a good idea. On the other hand, if your score is already quite high, then you may not need to worry about this factor at all. 4. Closing Old Accounts Unused credit will not lower your credit score, but closing that old account might! Since part of your credit score (15% of FICO, for example) is determined by the average age of your accounts, closing an old credit account could lower your score. The good news is that, often, a credit score can recover from this in as little as three months. Another reason why closing old accounts can lower your score is that it could increase the percentage of available credit that you are using. For example, Anna has five credit cards, each with a maximum credit limit of $2000, and on average, she charges about $1000 per month in total to her credit cards. She pays off the balance in full when she receives her monthly statement. In this scenario, she has a total of $10,000 in available credit and is using 10% of it each month (1000 divided by 10000, multiplied by 100). Then Anna cancels four of those credit cards because she doesn’t use them very much. She continues to charge $1000 per month to her remaining credit card, but now her total available credit is only $2000. This means she is now using 50% of her available credit. Her credit score drops. Tips for Credit Card Accounts If your credit card has an annual fee that is causing you to cancel the account, call the credit card company and see if they will waive the fee in exchange for keeping you as a customer, or give you a different card with the same limit that doesn’t have a fee. If you must close an account, call up another one of your credit card companies and get them to raise the limit on your other card so your total available access to credit remains the same. Tip:This factor will affect your score more if you have a thin file. Also, if you already have a very high score, you won’t need to worry about this factor as much since even if your score is lowered a bit, your score will likely still be considered high. 5. Increasing Your Balance Owing on Your Credit Card Increasing a credit card balance can lower your score. And it’s worse if the balance is high for a prolonged period. The effects vary depending on your credit file, but here are a few examples of how your score could be affected. If you have a very high credit score, and you max out a credit card, it could decrease your credit score by 90-110 points. If you have a lower score and do this, they say your score could drop by 55-75 points. However, if you knock your balance down to 30% or less of the allowable limit, your score could bounce back to its original value within as little as two or three months. 6. Missing a Payment Ok, so it’s pretty much inevitable that at some point in your life, you’re going to miss a payment. Sure, maybe not on purpose, but sometimes life just gets in the way and we forget, right? But try to keep those oversights to an absolute minimum because, depending on the circumstances, a missed payment could lead to a big decrease in your credit score. If you miss a payment and have a high credit score, your score could drop by as much as 70-100 points. If you have a lower credit score to begin with, your score shouldn’t drop by quite as much, although it could still take a substantial hit. The later you are in making up the missed payment, the worse the effects on your score. A rule of thumb is that the effects of a missed payment on your credit score will go away after two years. 7. Bad Debts If you’re ever in the unfortunate position to be fighting over a contested account with a creditor, it’s often in your best interest to pay it now and fight for a refund later. Now, by all means, put off paying for a while if you know you have time to fight it before they send it to collections or report a missed payment directly to the credit bureaus. All I’m saying is if they’re threatening to send it to collections or report it right now, you ought to strongly consider just paying it. Because if you don’t pay it, and it ends up being sent to a collections agency or reported as a missed payment to the credit bureaus, this will be a black mark on your credit report that could remain for as long as seven years. So I’m sure you already knew that having one of your debts sent to collections is bad for your credit. But did you know just HOW bad it is? First, if someone sends a debt that you owe to a collection agency, it can damage your credit report for as long as seven years, even after you pay it off. That’s crazy long, is all I can say! And just wait until you hear this next story. Things can get even crazier! Mike had a dispute with a furniture store over the amount he owed to them. They sent it to collections, but he couldn’t afford to pay them since he lost his job. He was intimidated by the tone of the letters and phone calls he was getting, so he ignored them. And then he forgot about it after he moved and the letters from the collection agency stopped showing up for a while. After seven years, he was delighted to see that that old debt finally stopped showing up on his credit report. Well, get this. He just moved into a new home, started a new, better- paying job, and he gets a phone call from the collection agency over that old debt. He figures he’ll make good on the debt. He can afford it now, after all, so why not?! Turns out that after doing that, the old bad debt shows up on his credit report again! Because it shows up for seven years after the date of the last activity on the account. So, the moral of this story is, if you have a bad debt that you know in your heart of hearts you ought to pay, then take care of it sooner rather than later. Contact whoever it is that you owe money to and arrange a payment plan. Or see if you can get a loan from your bank to cover the debt repayment. Try your best. I know things don’t always work out as well as we’d like, but making a few phone calls to find out what options are available to you now could save you from a nasty surprise a few years down the line.   Bankruptcy Bankruptcies show up on your credit report for a very long time. Chapter 7, 11, and 12 bankruptcies can show up for as long as 10 years, and Chapter 13 bankruptcies usually remain on your credit report for seven years after they’ve been paid off, or 10 years if you failed to complete it. Chapter 7 and 13 bankruptcies have a similar effect on lowering your FICO score because research shows that, on average, people who file for these kinds of bankruptcies have equal creditworthiness Tax Liens Even after you’ve paid them off, tax liens can remain on your credit report for seven to ten years, depending on what state you live in. Unpaid tax liens will remain on your credit report indefinitely in many jurisdictions. Lawsuits and Judgements A judgement is the official decision of a court in regards to a lawsuit. If a court decides that you owe someone money, this judgement against you can remain on your credit report for seven years once filed. Foreclosures and Short Sales Foreclosures and short sales are both considered serious delinquencies and will damage your FICO score. Repossession As tempting as it might be to have your payment troubles end by simply allowing the lender to take back whatever the item is that you are making payments on, resist! A repossession could end up showing up on your credit report as a bad debt (even though the repossession settled it), and lead to a lower credit score. Unpaid Child Support Child support payments that aren’t paid can remain as bad debts on your credit report indefinitely, or until you clear them up. Random Troubles You Should Look Out For Even simple things like a parking ticket you forgot to pay could end up with a collections agency and appear on your credit report for seven years after you settle the debt. When you move, be sure to pay off all utility accounts in full (cable, internet, telephone, electricity, et cetera), since they could also be sent to collections if you forget and, you guessed it, that will be a black mark on your credit report. If someone garnishes your wages (also known as a wage attachment), this can also damage your credit score. Do everything possible to avoid having your wages garnished for any reason. Here are some of the more common reasons why people have their wages garnished, some of which don’t even require a court order: Child support payments Alimony payments Student loan payments Unpaid taxes Unpaid consumer debt such as from credit cards   Keep in mind that wages are not usually automatically garnished for those kinds of debts — garnishment is typically used as a last-ditch effort to get money owed. So as long as you pay your debts on time, whether support payments or taxes, odds are high that you’ll never experience having your wages garnished. 8. Timing Is Everything Don’t apply for any new loans or credit cards if you need your credit score to remain at its maximum possible score for the near future. For example, if you’ll be applying for a mortgage next month, I wouldn’t recommend that you apply for three new credit cards for their amazing sign-on bonuses. Typically, whenever you apply for new debt whether a loan or a credit card, your credit score will take a temporary dip due to the credit check that will be run on you. If your credit score dips too low, you may end up getting penalized by a higher interest rate on that mortgage you want, or worse, being denied altogether! A rule of thumb is to avoid applying for any unnecessary new credit in the six to twelve months leading up to your mortgage application. Everyone’s situation is different though, so if in doubt, check with a reputable credit repair service or company, or even the loans officer at your bank. 9. Finance Company Loans Finance company loans can affect your credit report differently than the loan that your local bank or credit union gives you. This is largely because finance company loans are often targeted at consumers with poor credit so on average, consumers who use them tend to be considered a higher lending risk. So guess what the credit scoring agencies do with this info? They may associate users of finance company loans with those who are a higher credit risk. As a result, if you use a finance company for your next loan, you may be causing your credit score to decrease. I recommend that you avoid these types of lenders if at all possible, and instead, stick with your local bank or credit union for your next loan. Be wary of the following types of loans — they may be finance company loans which could lower your score: Furniture store payment plans Electronics store payment plans Loans from companies that specialize in lending to people with bad credit Some car loans Whenever the lender for any of the above is not a proper bank or credit union, there is a chance it is a finance company loan. Be on guard! The more of those types of loans you have on your credit report, the more likely they are to have a negative impact on your score. The most simple solution is to avoid these kinds of loans altogether. 10. Transferring Credit Card Balances Too Often While it’s generally considered harmless to transfer a credit card balance to another card to take advantage of a lower rate once, doing it repeatedly will look bad on your credit report. So by all means take advantage of that lower interest rate, but choose wisely so you only have to do it once. 11. Incomplete Files Usually the credit agencies are pretty good at figuring out who you are, despite the fact that your name may have changed due to marriage or divorce, or that you may sometimes use your middle initials and other times not. But if you’re unlucky, they may make a mistake and fragment your file — for example, putting everything under your maiden name in one file, and everything in your married name under another. Or putting everything under your old address in one file, and everything since you moved to different state in a brand new file. Depending on your circumstances, this could thin out your file so much that you end up with a lower score than you would have if everything was in a single file, as it’s supposed to be. So if you check your credit report and find more than one file for yourself, contact the affected agency immediately to start the process of fixing this. 12. Fraud and Identity Theft If you’ve been the victim of identity theft, the perpetrator may have trashed your credit score in the process. Take steps immediately to put a stop to it, and protect your accounts: Contact all three of the major credit bureaus to inform them of the fraud (Equifax, Experian, and TransUnion). Ask one of the major credit bureaus to put a fraud alert on your account (this alert will then be automatically put on your account at all three bureaus). Contact the police and ask them to file a police report. Contact the Federal Trade Commission’s identity theft hotline at 877-438 4338 to report the fraud. Check your credit report at all three major credit bureaus. Freeze fraudulent accounts. Consider filing an Active Duty Alert — this will stop pre-approved credit offers for two years, thus making it harder for an identity thief to get credit in your name. Keep meticulous records of all communication on this matter.   If you are the victim of identity theft, I highly recommend you check out the Federal Trade Commission’s website on the topic here: https://www.identitytheft.gov. I’ve provided you with a quick summary of what to do, but this website will take you by the hand and lead you through all of the required steps in more detail. Summing up The good news is, now that you’ve armed yourself with intel on credit score pitfalls to avoid, you’ve increased your chances of achieving, and keeping, a high score! “Perseverance, secret of all triumphs”. Victor Hugo The post 12 Things That Might Be Lowering Your Credit Score (and How to Avoid Them) appeared first on MoneyMagpie.
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