#but if u do want to continue work in captioning/transcription jobs that require CART certification definitely seems like the way to go | Explore Tumblr Posts and Blogs

nylarac · 10 months

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I have a question about your tags if that's cool! You were a captioner for phone calls, I've been thinking about doing this. Did you like it? If you're comfortable responding what was your official job title? I've been coming up empty-handed searching for work like this in canada, but maybe i'm searching wrong?

hi! i had mixed feelings on it lol a lot of the bad stuff was more w the company itself like micromanaging issues and stuff

this might be more info than u wanted but here we go lol:

the way we captioned the phone calls was mostly through voice recognition plus some macros on the screen/keyboard and occasional typing

later a newer version of the software was implemented that would auto-generate the captions and we would just correct them as they came up on the screen

they assured us that this wouldn't be replacing us but then laid off literal thousands of employees lol

the pay was also not great it started at 11 dollars an hour iirc but at least hourly and not by the minute

most of the conversations were p mundane but sometimes you'd have to caption some pretty messed up stuff from like a lot of truly vile racist bs and on occasion someone actively threatening to harm themselves/others. we weren't allowed to do anything/report anything

my job title was captioning assistant

also i tried looking up caption phone calls in canada and from what i saw it looks like captioned telephone services aren't currently available in canada? here's an article on it (there's also a link to a petition to bring captioned telephone services to canada)

i did find this tho it's not phone calls and you'd need to be/get CART certified if u aren't already but the pay is typically wayyy better and less likely to replaced by ai

#i worry that transcription/captioning is a dying field w AI around #but if u do want to continue work in captioning/transcription jobs that require CART certification definitely seems like the way to go #like providing captions for lectures would be such a good job imo #my job captioning phone calls was v thankless tbh #it was better than customer service at least since there was no direct communication w customers

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