kenyatta
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I am a professional internet enthusiast. I made Everybody at Once with Slavin and Molly. I also made Know Your Meme with Jamie, Ellie, and Drew. Before that I did a bunch of things in online video and art and activism and internet culture.
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Prison-tech company bribed jails to ban in-person visits
I'm on tour with my new, nationally bestselling novel The Bezzle! Catch me in BOSTON with Randall "XKCD" Munroe (Apr 11), then PROVIDENCE (Apr 12), and beyond!
Beware of geeks bearing gifts. When prison-tech companies started offering "free" tablets to America's vast army of prisoners, it set off alarm-bells for prison reform advocates – but not for the law-enforcement agencies that manage the great American carceral enterprise.
The pitch from these prison-tech companies was that they could cut the costs of locking people up while making jails and prisons safer. Hell, they'd even make life better for prisoners. And they'd do it for free!
These prison tablets would give every prisoner their own phone and their own video-conferencing terminal. They'd supply email, of course, and all the world's books, music, movies and games. Prisoners could maintain connections with the outside world, from family to continuing education. Sounds too good to be true, huh?
Here's the catch: all of these services are blisteringly expensive. Prisoners are accustomed to being gouged on phone calls – for years, prisons have done deals with private telcos that charge a fortune for prisoners' calls and split the take with prison administrators – but even by those standards, the calls you make on a tablet are still a ripoff.
Sure, there are some prisoners for whom money is no object – wealthy people who screwed up so bad they can't get bail and are stewing in a county lockup, along with the odd rich murderer or scammer serving a long bid. But most prisoners are poor. They start poor – the cops are more likely to arrest poor people than rich people, even for the same crime, and the poorer you are, the more likely you are to get convicted or be suckered into a plea bargain with a long sentence. State legislatures are easy to whip up into a froth about minimum sentences for shoplifters who steal $7 deodorant sticks, but they are wildly indifferent to the store owner's rampant wage-theft. Wage theft is by far the most costly form of property crime in America and it is almost entirely ignored:
https://www.theguardian.com/us-news/2023/jun/15/wage-theft-us-workers-employees
So America's prisons are heaving with its poorest citizens, and they're certainly not getting any richer while they're inside. While many prisoners hold jobs – prisoners produce $2b/year in goods and $9b/year in services – the average prison wage is $0.52/hour:
https://www.dollarsandsense.org/archives/2024/0324bowman.html
(In six states, prisoners get nothing; North Carolina law bans paying prisoners more than $1/day, the 13th Amendment to the US Constitution explicitly permits slavery – forced labor without pay – for prisoners.)
Likewise, prisoners' families are poor. They start poor – being poor is a strong correlate of being an American prisoner – and then one of their breadwinners is put behind bars, taking their income with them. The family savings go to paying a lawyer.
Prison-tech is a bet that these poor people, locked up and paid $1/day or less; or their families, deprived of an earner and in debt to a lawyer; will somehow come up with cash to pay $13 for a 20-minute phone call, $3 for an MP3, or double the Kindle price for an ebook.
How do you convince a prisoner earning $0.52/hour to spend $13 on a phone-call?
Well, for Securus and Viapath (AKA Global Tellink) – a pair of private equity backed prison monopolists who have swallowed nearly all their competitors – the answer was simple: they bribed prison officials to get rid of the prison phones.
Not just the phones, either: a pair of Michigan suits brought by the Civil Rights Corps accuse sheriffs and the state Department of Corrections from ending in-person visits in exchange for kickbacks from the money that prisoners' families would pay once the only way to reach their loved ones was over the "free" tablets:
https://arstechnica.com/tech-policy/2024/03/jails-banned-family-visits-to-make-more-money-on-video-calls-lawsuits-claim/
These two cases are just the tip of the iceberg; Civil Rights Corps says there are hundreds of jails and prisons where Securus and Viapath have struck similar corrupt bargains:
https://civilrightscorps.org/case/port-huron-michigan-right2hug/
And it's not just visits and calls. Prison-tech companies have convinced jails and prisons to eliminate mail and parcels. Letters to prisoners are scanned and delivered their tablets, at a price. Prisoners – and their loved ones – have to buy virtual "postage stamps" and pay one stamp per "page" of email. Scanned letters (say, hand-drawn birthday cards from your kids) cost several stamps:
https://pluralistic.net/2024/02/14/minnesota-nice/#shitty-technology-adoption-curve
Prisons and jails have also been convinced to eliminate their libraries and continuing education programs, and to get rid of TVs and recreational equipment. That way, prisoners will pay vastly inflated prices for streaming videos and DRM-locked music.
The icing on the cake? If the prison changes providers, all that data is wiped out – a prisoner serving decades of time will lose their music library, their kids' letters, the books they love. They can get some of that back – by working for $1/day – but the personal stuff? It's just gone.
Readers of my novels know all this. A prison-tech scam just like the one described in the Civil Rights Corps suits is at the center of my latest novel The Bezzle:
https://us.macmillan.com/books/9781250865878/thebezzle
Prison-tech has haunted me for years. At first, it was just the normal horror anyone with a shred of empathy would feel for prisoners and their families, captive customers for sadistic "businesses" that have figured out how to get the poorest, most desperate people in the country to make them billions. In the novel, I call prison-tech "a machine":
a million-armed robot whose every limb was tipped with a needle that sank itself into a different place on prisoners and their families and drew out a few more cc’s of blood.
But over time, that furious empathy gave way to dread. Prisoners are at the bottom of the shitty technology adoption curve. They endure the technological torments that haven't yet been sanded down on their bodies, normalized enough to impose them on people with a little more privilege and agency. I'm a long way up the curve from prisoners, but while the shitty technology curve may grind slow, it grinds fine:
https://pluralistic.net/2021/02/24/gwb-rumsfeld-monsters/#bossware
The future isn't here, it's just not evenly distributed. Prisoners are the ultimate early adopters of the technology that the richest, most powerful, most sadistic people in the country's corporate board-rooms would like to force us all to use.
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
https://pluralistic.net/2024/04/02/captive-customers/#guillotine-watch
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I can’t ever leave tumblr because I just love the tag function.. no other social media platform allows you to heckle yourself on your own post. you get to preemptively make metatextual commentary abt your OWN POST. how cool is that
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Maybe this is inevitable. How could anyone create an understandable story which ties together, say, the fabric of a device; and its tiny embedded sensors that track heart rate and location; and, embedded software that crunches this data to determine habit and behaviour; and the server farms that collect and collate this material through environmentally-intensive processes; and any ethical and political considerations around any single part of this process, let alone how all of these moving parts all interact with each other? (This is for a smart dog collar, by the way.) Background and foreground collapse into each other.
In the light of increasingly complex networked technologies and phenomena such as climate change, there's been a growing rumble of calls for a new kind of systems literacy: not to treat these strange entanglements of nodes and connectors as definable things but to create a fundamentally different way to know them.
- Systems Ultra by Georgina Voss
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The Gwangyang Steel Works in Gwangyang, South Korea is the largest facility of its kind in the world. It outputs an average of 18 million tons of steel per year, producing parts for bridges and other infrastructure, cars, refrigerators, and more. The plant even serves as a tourist attraction, receiving hundreds of thousands of visitors from around the world.
34.914935°, 127.740139°
Source imagery: Maxar
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For years, researchers and journalists have warned that deepfakes and generative-AI tools may destroy any remaining shreds of shared reality. Experts have reasoned that technology might become so good at conjuring synthetic media that it becomes difficult for anyone to believe anything they didn’t witness themselves. The royal-portrait debacle illustrates that this era isn’t forthcoming. We’re living in it.
This post-truth universe doesn’t feel like chaotic science fiction. Instead, it’s mundane: People now feel a pervasive, low-grade disorientation, suspicion, and distrust. And as the royal-photo fiasco shows, the deepfake age doesn’t need to be powered by generative AI—a hasty Photoshop will do.
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