Imperium offers a suite of tools that are customized for the finance sector. With years of technical expertise, we deliver Avaya solutions along with integration with 3rd party applications. We can build third-party applications which as secure and intact with the latest technology. Imperium has delivered an advanced debt collection system and reporting tools.

Imperium's solution focuses on implementing a customized and secure communication center with seamless communication technology for the banking sector. We are very customer centric and understand the specific needs of our client and work flow that would fit them best. We also understand their values and vision and help them attain the same with great customer service.

Imperium has custom telecom solutions for this industry to stay responsive to every customer-need and concerns. We offer to them a contact center with full-fledged functionality for customer service over-call and integration which would allow agent to understand where the customer is coming from what’s his demography purchase immediate concern and more. For retail we encourage solution which enhance availability and reduce hassle.

Imperium offers real-time and multichannel communication solutions to real estate brokers. These solutions from Avaya are sturdy and all-rounder in terms of skill-based routing to the agent, call transfer, recording, social media and unified communication tools. Imperium compliments a real estate business center with applications for the ease of customers and agents.

As your market broadens, so does the need for creating a fanatic customer interaction online and on telecom, along with being inclusive and super-responsive. Imperium grants Ecommerce businesses an impeccable communication system with multichannel capabilities and order details and business sights to help the communication center run smoothly.

Ecommerce communication, business communication solution, contact center as a service, ccaas, cloud communication        

It is at Educational institutes that this principle find home. Across the world, school, colleges, universities are considered prestigious hubs where learning of great values and knowledge takes place. That is why, Imperium strives to empower the education sector with the best of communication facilities that shall help them reach out and become accessible to everyone. Moreover we want them to host the best of technological advancements of the era so that sector offers multi-channel experiences and the ease of communication to their students and patrons. ICT solutions forms the backbone of a huge organization such as a school or university where priority is to connect a huge community seamlessly.

Imperium makes sure that the urgency of operations in sector is met with effective connectivity and communication between teams and as well as with clients. We implement Avaya IVR and TTS system which allow customers to track status of their shipment, avoid long queues and get instant information from specific database.

Convergent Networks supporting voice, video and data are a standard in today's competitive business world and customers are looking for smarter systems to manage multi-layered networks.

We are an industry leader in CTI solutions and the only industry expert in the region to hold almost a decade of association with Avaya as a certified Avaya DevConnect Technology partner. Our expertise in complete ICT solutions endows us the status of a fully-charged software production house that develops value added products. We seamlessly integrate of varied business applications with a telephony system for smart workflow.

Avaya IP Office Call center suite with Imperium Service desk module offers the best fit and cost-effective solution for the Customer service industry enabling them to provide effective call resolution for their customers.

We enable complete business automation by providing advice, solution, implementation and applications all in one place. We are one-stop solution partner for all your ICT needs. The Company moved from just implementing telephony systems to developing a brand of its own with applications built on top of a VoIP system to support additional features that allow better grip over business communication.

Providing Customer information and tracking history is critical for a debt collector where the interactions are legally bound. Avaya IP Office with Imperium Debt collection provides reliable and secured environment for Debt collection agencies to manage their day-today operations and reporting.

We have been offering fully customized solutions to the healthcare segment. Be it contact centers, Telephony customized reports and multi-channel support system or even a mobile consultancy system, we have it ready. We've enabled an organized way of booking, cancelling and rescheduling of appointments, for call to be routed to the correct department, and vital pieces of communication between the patients, doctors and the management, to reports and data security. Imperium software suite for health care is designed with the utmost attention to the industry’s specific needs.

Callreportingsystem ·        Provides your business analysis of the number of missed calls and helps provide complete call transparency and helps you set a budget for cost efficiency.

·        Real time call log archival reports, quick search for call logs and filtration to empower effective productivity for call agents.

·        Imperium Call Reporter has a powerful Toll Fraud system to detect threats and attackers and alerts the system against them.

·        Generates customized reports for productivity analysis for each department along with ad hoc and scheduled analysis results.

Covert your web traffic into immediate footfall and sales using the robust Inaipi Click-to-Call service on Cloud. It's a functional tool that opens up multiple channels on your website for customers to connect to your helpdesk on the go, on your website. The Inaipi Click-to-Call service built on Avaya WebRTC links your VoIP to your website and quickly enables browser-based real time communication via video, voice and web conferencing capabilities.

A well designed system that allows you to make voice calls from within your CRM platform, the Imperium ZOHO CRM connector is built with strong APIs. A unified integrator that allows you to bank on the power of your ZOHO CRM. Access your ZOHO CRM and Avaya Communication systems on a single interface and get multi-channel capable with voice, video and chat available on desktop, mobile and universal platforms.

Connect with your customer in a single go. The Imperium social media integrator places all your business social media touch points on a single interface that is easy to manage. Customer service agents can respond to customer queries and assist customers from platforms such as Facebook, LinkedIn, Instagram, Twitter while still on call. Create a complete customer experience most effectively by being where you customer are. A reliable solution for Avaya IPOCC and ACCS from a certified Avaya DevConnect Technology partner.

Customer Support of the era is edging towards virtual chats and artificial intelligence to support the customers at fast pace. The Imperium Chatbot is conversational agent designed to serve as a support system for your customer on any digital platform. It stimulates a conversation with customers based on the customer availability and case history. It's a pre-trained pop up with brand language and information for visitors on website or social media page. It understands the requirement of the customer and suggest industry specific solution and knowledge. The bot can undertake complex reasoning without human intervention. It can suggest solutions as well and direct to the connect functionality and follow up on customer activities.

An all-in-one work space platform to handle every type of business communication for your customer service center. The ICEP lends you the benefit for an Omni-present customer service leading to a full-filling customer experience.

The elegance and simplicity of ICEP application allows an agent to provide proactive and customized services and establish a deeper level of engagement with each customer regardless of the channel.