Your account is just temporarily suspended?

Sometimes, often, yes.

Played a TFO today, did more damage than the other team members combined, received a phone call and I was absent for almost 1 minute. Received a temporary account ban for afk and not participating enough in the fight. How do you explain it? Greetings, After careful review by the Customer Service staff of Gearbox Publishing, a user of the following account has been found to have been involved in inappropriate activities that have been deemed a violation of Gearbox Publishing's terms of service. Game: Star Trek Online Action: 48 Hour Suspension Violation: AFKing/Non Participation (Refusing to Participate/Halting the Progress of Others) Gearbox Publishing takes matters involving the integrity of the game environment extremely seriously. Please take a few moments to look over our Terms of Service (http://www.arcgames.com/en/about/terms), and understand that additional incidents of this nature could result in further action on this account, up to and including account closure. Regards, GM Navi Sr. Product Lead Add to that the fact that the other player, or so-called team members, did nothing else in the chat: insults / childish comments / shameful comments or insults to someone's mother / put down hate speech and nothing is done about it. Moderation in STO has come a long way

a question on the support forum that has NEVER been answered truthfully with an answer from a player why.

Hey all, when clicking on Support due to a problem in-game I constantly get referred to a site where I cannot login nor even make a ticket. Website is:

Clicking on sign in is of no use, clicking on make ticket also is of no use. The site just does not work. I expected better from ARC.

answer from another player:

According to the European GDPR (General Data Protection Regulation) we have the right to refuse certain trackers and cookies that may violate our privacy, especially if they are not necessary to ensure the proper functioning of a site. So what is the case here. I also cannot use the support and will therefore be disadvantaged, and I will certainly not be alone here, and I asked a lawyer who has knowledge in this area, both in the IT world and in the game world, and this went forward to the European Parliament. So ARC does not have that right to exclude certain players from support by referring to the obligation to use certain cookies and trackers, and certainly not if they are European users, and if they already see which cookies and trackers they are. (HasOffers - Snapchat - TikTok - Ad Partners) should ring all alarm bells. I do agree, and that is also the case within the GDPR, with cookies that are necessary or necessary for the proper functioning of the site, but not for Cross-device tracking and Browser history, because with the latter two they violate my basic rights and are the gross violations of my privacy. So….. If I have a problem I can't tell my story to support and I'm not entitled to help? I don't know what would happen if all the players hidden from help from support thought the same as me and media attention was given. Perhaps ARC should think seriously about this to organize the possibility to contact support differently without collecting unnecessary data. I'm having a problem right now and can't contact support, I'm not going to tell you what it is, but it's fair to those who stand up for their rights of privacy.

Zendesk / necessary

Cross-device tracking / not necessary

Browser history / not necessary

Google Tag Manager / not necessary

Google Adwords / not necessary

HasOffers / not necessary

Snapchat / not necessary

TikTok / not necessary

Ad Partners / not necessary

If one asks a GM or other moderator why they should know the history of the players browser and thus find out which site the person has visited, one cannot give any sensible answer because this is a gross violation of one's privacy, even one's fundamental rights as a human being, and it is unconstitutional even in the most democratic countries.