An elderly woman (late 70s, early 80s) came into the coffee shop I work at to order two frappuccinos for her and her granddaughter who was waiting outside. I was working on something else and didn’t take her order, but I thought it was sweet they were on a little outing together.
The problem arose when her order came out and she was upset to find one of her drinks was wrong. She insisted on what she had ordered (a combination of two fraps) but we had made what she asked for. It just wasn’t what she wanted.
Because of my former work, I’ve dealt with a lot of elderly and I realized what was happening. She had ordered her usual order of a caramel frap but then had ordered her granddaughter’s drink as a strawberry-caramel-frap. Some older folks won’t recall the meaning of words as readily as they used to. To her, her usual order of “caramel frap” just meant “frap.” So the color was off (because it had coffee in it) and she noticed that it was different than what she wanted. She probably didn’t even realize she was saying “caramel” when ordering the strawberry frap.
A barista made her order for her, a regular strawberry frap, while a few of us chatted with her about her day. By the time she left, the anxiety of receiving the wrong drink was gone and she was laughing.
And it makes me feel great that we were able to give her that experience today. In a fast paced environment like the coffee shop, it can be difficult to really listen to customers, especially those who aren’t able to communicate clearly at times. I’m grateful that my team had the time and space to solve the miscommunication with compassion and understanding so that the customer didn’t have to carry that frustration with her for the rest of the day.
It’s a shame that the way labor is managed in the food/bev industry has changed and is continuing to change in ways that mean we can’t offer that to everyone. When you’re handling 100+ orders per hour, there is no way to reasonably expect a minimum wage employee to have the bandwidth for those sort of conversations.
And, not to talk myself in a circle, but it’s human to want to be compassionate. I’m proud to work with such kind people, but it is absolutely not their job to extend that to all customers. So the fact that “good customer service” demands they be understanding and nice to everyone is actually gross, especially considering the insane volume of work they’re expected to juggle on top of that.
Working in this coffee shop is like going through a villain origin story every single day.
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asking and receiving (bonus below readmore)
[ID: A black and white, digital Trigun comic of Vash and Wolfwood. In the first panel is a close up of Wolfwood's mouth as he says, "Vash". Accompanying it is a close up shot of Vash's eye, widen and cheeks flushed. Wolfwood presses a knee against the open space between Vash's legs and says, "Tell me everything you want from me." Wolfwood's face is equally as flushed. He continues to say, "I'll give it to you. Everything." As he talks, a wide shot shows the both of them in white space. Vash is sitting, leaning a little back with both hands pressed against the surface he's sitting on. Wolfwood is in his white dress shirt, stripped of the blazer. He's still leaning in with one knee in between Vash's spread legs, his right hand touching Vash's lips and his left hand behind his back.
The shot closes in on Vash's mouth and Wolfwood's hand against it, pressing down on the lower lip as he says, "You have to ask though. Go on." His hand moves down to Vash's chin, gently holding it. With a shy and uncertain expression, Vash hesitantly asks, "Um... K... Kiss... Please?" Wolfwood, without wasting a second, leans in and kisses him and indulges by pressing deeper, eliciting a small noise of surprise from Vash.
Wolfwood moves away from Vash first and with a smile, asks, "What else?" Vash tugs on Wolfwood's left sleeve, wordlessly budging Wolfwood to give him his hand that was still behind his back. In the next panel, Vash utters, "Hold me..?" He's holding Wolfwood's left hand with his own while his right hand is reaching for his waist. Wolfwood complies, moving his left hand to Vash's shoulder and his right hand continues to touch Vash's cheek. Wolfwood asks again, "What else?"
More comfortable now, Vash leans in to kiss Wolfwood. Wolfwood catches him immediately, pressing his thumb against Vash's lips to stop him before demanding, "Hey. Ask." Vash looks back in surprise and Wolfwood meets his eye with a quiet, insistent look. They're quiet for a moment before Vash leans in again and curtly requests, "Kiss. Me." Wolfwood says "Good", smiling as he lifts his hand away, and meets Vash's lips. In the next shot, Wolfwood had adjusted his position, sitting on Vash's thigh. The hand that was once on Vash's cheek has moved its way to Vash's nape, pushing away the collar of his jacket with his pinky. His other hand continues to grip on Vash's shoulder. Still kissing, Wolfwood asks again, "What else?"
In the next shot, Vash is starting to turn, moving Wolfwood with him. Vash asks, "Let me on top of you?" Wolfwood says, "Mhm" before asking again, "What else?" The next panel shows a close look of Vash's face. He's looking down, flushed and shy just as he had been at the beginning, but now, more decisive. Vash asks, "Wolfwood... Let me have you..?" A panel of Wolfwood taking Vash's hand into his, pulling it towards his chest. The next panel shows Wolfwood lying down where Vash had laid him. Vash's hand is on Wolfwood's chest, covering the cross of his rosary while Wolfwood's hand lingers against his, loosely pressing Vash's hand in place. He looks up at Vash with a shy smile of his own, flushed cheeks. He says, "All yours."
A panel shows a close up of Vash's tender gaze before he leans down to be closer to Wolfwood. The final shot is a front view of their positions, Vash's face turned away from the viewer; Vash is leaning over Wolfwood who's lying down with his right leg draped over Vash's legs. Wolfwood's left hand holds onto Vash's left arm. With finality, Vash says, "...Mine." End ID]
[ID: A follow up bonus comic in a looser, sketchier style. They're laying comfortably in bed when Vash asks, "What was that earlier?" referecing to the start of the previous comic. Wolfwood glances away and says, "To get you used to it. Asking. And getting what you ask for. Since you're alwasy hesitant about it." Vash's eyes widen, tight lipped. Wolfwood continues, "Knowing you, it'll be a tough habit to break..." When he says this, Vash can't help but laugh, unable to deny it. Wolfwood slowly brings a hand to Vash's cheek and continues to say, "So I'll keep trying -- whatever ways I can... to get it through your thick skull." Vash takes Wolfwood's hand with his, kissing the the palm gently. Wolfwood's eyes soften and holding onto Vash's cheek, he leans in to try for a kiss. Vash says, "Hey..." before stopping Wolfwood's lips with the back of his hand, a smug look on his face, "Ask." Wolfwood's embarrassed and with little irritation, asks, "Really?" Vash smiles, saying, "You're in need of practice too." They pause for a moment, Wolfwood looking contemplatively, before he's leaning in again, asking, "May I please kiss you?" Vash looks him in the eyes and says, "Yes." The comic ends with a "chu", indicating an off-panel kiss. End ID]
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Dazai truly has become Oda in every way imaginable now. :’ ) the final words he gives to Sigma are the exact same words Oda gives to Dazai in the original scene Asagiri wrote for the end of the Dark Era stage play, 後は頼んだよ, “I will leave the rest to you.”
And I really love the progression of the way his eyes look in this chapter, and how Sigma is allowed to have this moment of questioning and rebelling against all the faith Dazai had naturally been leading him to place in him up to this point, which is what I hoped would happen. He’s been confused ever since Dazai first chose him, and everything he’s ever known about how everyone sees/treats him turned upside down by Dazai’s words and actions, and just when he’s finally started to feel like he’s found some hope and lowered his guard, Dazai pulls him back underwater, instantly reinforcing all of Sigma’s trust issues and reinforcing that he should never believe in anyone, because (he thinks) everyone lives to manipulate other people. Dazai’s dark eyes here reinforce that, too, and the other panels around this point where they look white and hollow and demonic, all like Fyodor’s. He appears like an evil, looming force pulling him back under, trying to kill him, when Sigma is so close to the freedom of the air he desperately wants (aka free from pain, which is what he’s been seeking his whole life).
But then Dazai makes this face, and the first one I posted above, and Sigma understands, even without words, that Dazai doesn’t have evil intent: on the contrary, he actually is bound and determined to save his life -- and the light in his eyes comes out through this determination and kindness, arguably the most light we’ve ever seen his eyes have in the entire manga (in the “I leave the rest to you” panel too). The “No” could be Dazai wordlessly telling him to not leave the water, but my first assumption was that it was Sigma telling himself no, stopping his own train of thought about Dazai being the same as Fyodor and someone he shouldn’t have trusted -- he soon realizes why Dazai stopped him, and that he’s still going to try to save him, that he wasn’t wrong about him, and it’s all because Dazai’s earnest expressions get through to him.
And it’s just so heartwarming to see how far Dazai has come. :’ ) He tried so hard to save Sigma (doing the most physical action we’ve ever seen him do, really), did his best to be reassuring and comforting to him afterwards, and then reaffirmed his promise to ensure he escaped Meursault alive, his final words to Sigma echoing Oda’s and his last action being to save an orphan, just like Oda did in his last moments. Obviously Dazai isn’t actually going to die, he’ll be saved somehow, but I do think as of right now he really does think this is the end for him, and that he didn’t foresee the elevator dropping -- he was examining the wires a few chapters ago because he thought he might need to know how to open the doors in case Fyodor pulled an uno reverse, hence why he looks more annoyed than shocked when the water starts, but here, when the drop collision sequence is initiated, he looks genuinely shook in comparison. There’d be no reason for him to give the thumbs up if he knew more danger was on the way, either; that’d just be cruel. No, I don’t think he saw this coming, and it’s important that that turns out to be the case: it’s important that he spent what he believes to have been his last moments saving someone like Oda wanted for him, and doing what Oda would have done in the same situation. That doesn’t mean that it’s okay that Dazai throws his life away so easily, and cares so little for his own safety; he still has a long way to go in that regard. But it’s still so beautiful to see how much he’s changed, and how much he’s truly begun to embody Oda and his legacy; the fact that he messed up and miscalculated, because Dazai isn’t infallible, but in turn didn’t hesitate to use his last moments to save Sigma. Oda would be so proud for everything he did here. :’ ) 💖
There are a lot of options for how Dazai will be saved, and by who, but personally I hope (and I kind of expect) that Sigma chooses to not give up on him and ultimately plays a role in saving his life, to return the favor and repay him for his kindness. Not only would it be a beautiful way to initiate Sigma’s ADA entrance exam as people have said, but it would bring the Dazai > Atsushi > Sigma chain full circle: Dazai saved Atsushi at the start of the series, allowing him to (spiritually) save Sigma at sky casino thanks to the growth fostered in him by Dazai, and now finally, Sigma could potentially save Dazai thanks to Atsushi kickstarting his own growth (and Dazai continuing it). Fyodor is overly cocky right now and so tunnel-visioned on killing Dazai, it’s possible that he has no idea that Sigma managed to escape the elevator and is now a wild card; even if Sigma doesn’t go as far as killing Fyodor himself (which I don’t want, tbh; that’s endgame stuff arcs down the line and imo Nikolai and Dazai should be the ones involved with that), he could throw a wrench in the jailbreak duel, and help Dazai and Chuuya get out alive. It would be poetic, and only fitting, for Fyodor to underestimate and be outdone by the kind of person Dazai told him is the strongest in chapter 77 -- a self-proclaimed “ordinary man” -- who could only have the strength to take such action thanks to the chain of kindness that Oda originally started. 💖
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*comes into ask how with a shaky smile*
Howdy there Hon. I hope the New Years been treating you alright so far, and I wish that it will continue to bless you with the goodness you deserve ✨🧡
Sorry to bother your inbox again, but this is “Independent Woman” from a request a couple weeks ago and I've had kind of a rough day, and your writing always makes me smile.
If it's not too much to ask, may I request a follow-up on that prompt please? How the Bayverse/Rise boys would react to their stubbornly independent SO having a rough day to the point that they cave and ask for cuddles?
No stress, no worries if you're not in the mood for it. I totally understand. Please take care of yourself first and foremost! Please drink water and know you are appropriated! 🧡✨
howdy anon-chan! 🧡
i'm so sorry that you've had a rough day. i hope at this point it's going a little better and that you're able to get the rest you need. there's a quote that i like to think about when i'm having a rough time: "Courage doesn't always roar. Sometimes courage is the little voice at the end of the day that says I'll try again tomorrow." -Mary Anne Radmacher
anyway, i hope this helps you smile!
(here's the other post)
Leonardo
Leo has been waiting for (hoping for, praying for) this, for you to come to him in your time of need. He feels bad, he doesn't actually want you to have a bad time or a rough day, but at the same time he loves to be needed. He already has a plan in place.
Mikey scampers off at his signal, and Leo escorts you to his room. There he encourages you to get under the covers and mess up his bed however you need to in order to get comfy.
Then he climbs in with you and holds you. He doesn't ask about what's wrong, doesn't try to talk to you about anything. He can tell that isn't what you need right now.
Mikey comes in (quietly for once) with some tea. He sets the tray down on the bedside table and smiles at you before quickly leaving. Leo tells you that the tea is there if you want it, then goes back to quietly holding you.
You realize, after laying in his arms for a while, that he is meditating. You try to match your breathing to his, and you see a small smile steal across his face when he feels what you are doing. You fell right into his trap.
The two of you breathe in sync for a while, just soaking in each other's presence.
If you decide to talk about it, Leo listens very closely to you. He's not confident that it will happen, but he hopes that you'll tell him if it's something he can help with. No matter what though, if you just need to vent or need advice or need him to do something for you, he will respect your wishes.
Raphael
Raph's first instinct is to find out who hurt you so that he can go take care of them. Fortunately, he goes with his second instinct, which is to bundle you in his arms and carry you to his room.
Once there, he climbs into bed and rearranges the two of you until you are both comfortable. He makes sure you are completely covered with him, his strong hands rubbing your back. "I've got ya sweetheart. What do ya need?"
Raph isn't quite confident in his ability to comfort you, so he does need some guidance. But once you let him know what you need, he's on top of it.
If you just want to curl up on his plastron and be held, he will stay with you as long as you need. He will rub your back. He will be your own personal weighted blanket. Gentle touches or rough hugs, hell if you need him to distract you he will. Anything for you.
(Raph finds that he wants to give you the gentle touches. He wants to hold you gently, he wants to show you softness. But if that's not what you need, he'll just have to talk to you about it later. This ain't about him.)
If you want to talk about it, if you need to vent, Raph'll listen. He'll empathize. He might growl or mutter as you talk, but he won't interrupt. If you want advice, he'll do his best to give it to you.
Anything you need, he'll get it for you. Drink, food, more pillows? It's there almost before you ask for it. You won't have to lift a finger or do anything if you don't want to. "I'll take care of you princess."
Donatello
Donnie immediately has so many questions, but he sets them aside. You asked him to help you learn how to be cared for, so he's going to do just that.
He takes to the lab, because the bed there is comfier than the one in his room. He puts on some music you like and turns down the volume. He encourages you to climb in and climbs in behind you. He lays down and lets you climb on him however you want.
Once the two of you are comfortable, he asks if you want to talk about it. He realizes that you need to be guided into asking for what you want, and he's prepared to do that. Your answer is the beginning of the mental flow chart Donnie created specifically for caring for you.
If you do want to talk about it, Donnie first asks if you want advice or if you just want to vent. Once that's established, he is an active listener. He asks questions and gives you nudges if he thinks you need it. He'll make those snarky comments that make you laugh. He checks in periodically to make sure that you're still okay. Talking to Donnie will always make you feel better.
If you don't want to talk about it, that's okay too. He'll ask if there's anything you need, then send the drone to zap Raph into getting it for you. Once Raph is gone (rubbing his arm and muttering murderously), Donnie settles in for a nice long cuddle session with you.
If you're okay with it, he pulls up some work. He asks if you want a distraction, and if so he'll start telling you about what he's doing. Donnie works with one hand while the other absentmindedly rubs your arm. He still checks in every once in a while to make sure you're okay and ask if you need anything.
Michelangelo
Mikey, much like Leo, hates that you're upset but is so happy that you came to him so he could care for you. This is a huge step, you're making progress! Now it's his turn to make progress, to show you how he can care for you.
He asks if you need anything first, so he can grab it without interrupting the "epic cuddle session" you're about to have. (Later, when you ask him to get you something, he'll interrupt the cuddle session anyway with zero complaints. He just wants you to be happy.)
Once that's all taken care of, he hustles you off to his room, hand on your back. Thank the pizza gods that Leo had forced him at sword point to clean it the day before. You both get in bed and get comfy.
He holds you as if you are a treasure, a beloved teddy bear. It is hard to believe that Mikey can be this gentle. He wraps you in blankets and props you up with pillows until you are surrounded in softness and him.
Then he starts to talk. He chatters on about anything and everything, whatever comes to mind. His skateboard tricks, their latest encounter with the Foot, Raph breaking his most recent lifting record... you are caught up on ALL the turtle gossip.
Mikey doesn't stop until he gets a smile out of you. When he sees it, his answering smile lights up the room. He asks if you are feeling better. If you are, he starts being silly, kissing your face and tickling you until you are crying from laughter. If you aren't, he asks if you want to talk about it. He'll listen and commiserate with you, and support you no matter what.
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