i have so many strategies and policies for writing work emails. and the thing is i used to think they were all super self-evident, until i started training people who did not do ANY of this and it all had to be explained. i was like, i don't know why clients love me, maybe because i'm adorable? but then i discovered i actually had to tell my coworkers to say "thank you" in emails and was like hmmm. maybe it's because i'm adorable AND i say thank you in emails. further research is needed.