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gojeffrey · 3 years

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RESUME

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JEFFREY G. WRIGHT

Jacksonville, Florida • gojeffrey.com

Operations, Logistics, and Supply Chain Management Professional

Talented and dedicated professional with over 25 years of experience and development in the logistics and automotive industries. Strong planner, problem solver, and committed to managing operations and projects flawlessly while consistently delivering desired results and contributing to the overall goals of the organization.

Team builder with excellent communication, leadership, and interpersonal skills. Ability to see the big picture while keeping focus on business details and tight deadlines. Recognized for consistent success in developing processes, policies, and procedures to streamline operations and enhance performance.

PROFESSIONAL EXPERIENCE

Jan 2020 – PRESENT

VASCOR, Ltd.

Jacksonville, FL

Position: Account Manager

Main point of contact for key customers. Responsible for maintaining customer relationship regarding operations, special projects, problem resolution.

Jan 2013 – PRESENT

VASCOR, Ltd.

Jacksonville, FL

Position: Area Manager (Finished Vehicle Inspections)

Responsible for automotive inspection operations at up to 18 separate sites in various U.S. States and Canadian Provinces with up to 40 direct reports among these locations. Accountable for new business and service start-ups, overseeing regional and local team leaders and inspectors, maintaining staff levels, and overseeing production and scheduling demands. Responsible for maintaining work quality standards, handling personnel matters, and meeting or exceeding budgetary goals at each location.

Compile data to track progress, identify trends and anomalies, and perform root-cause analysis. Meet with customers to present damage prevention or process change recommendations and to ensure operational expectations are being met or exceeded.

Ensure Quality Management System procedures are adhered to at all locations, and make necessary improvements as needed. Ensure all processes are documented and updated as necessary to adhere to ISO 9001:2015 standards. Improve or develop training materials, e-learning courses, and other documents to ensure optimal and consistent operational performance. Conduct internal ISO compliance audits at various locations throughout the organization including head office.

Dec 1999 – Dec 2012

American Suzuki Motor Corp.

Jacksonville, FL

Position: District Port Manager

Responsible for all company operations and automobile processing in Jacksonville, FL and Smyrna, TN. Oversees company operations at motorcycle, ATV, & marine warehouses in Jonesboro, GA and Dallas, TX.

Instrumental in maintaining quality and cost control, damage prevention, inventory control, contract compliance, coordinating quality and technical campaigns and training courses. Monitoring installation of accessories on automobiles, monitoring distribution of finished product to dealer locations (including tracking, expediting, and providing ETA information), and continuous process improvement (Kaizen) at multiple locations.

Responsible for interfacing with various groups at all levels and the home office to maintain optimal communication, performance, and results.

Travel to all locations to conduct operational inspections, oversee special projects, and hold regular meetings/presentations to review performance and solve problems, in order to meet or exceed the stated goals of Suzuki.

Team leader for many special projects, studies, and presentations as needed by the department or executive team. Develop and implement various standardized operating procedures and policies.

Achievements:

Set up and implemented same day shipping program at Jonesboro, GA and Dallas, TX motorcycle warehouses. Improved service to Suzuki dealers while achieving 98% on-time and 99.5% damage-free deliveries.

Improved average delivery time to automotive dealers by 56% during the first three quarters of 2012 versus the same time period in 2011, by utilizing more robust forecasting tools and communications to vehicle processors and transportation companies.

Mar 1998 - Nov 1999

American Suzuki Motor Corp.

Brea, CA

Position(s): Logistics Coordinator / Analyst

As coordinator: processed orders for automobiles, motorcycles, and all-terrain vehicles for company use, such as prototype units, manager’s company cars, employee lease cars, media events, auto shows, etc. Maintained database to track use and location of all units. Carried out disposition of unit at end of use.

Promoted to analyst in September 1998. Processed purchase orders to vendors for Port Installed Accessories and arranged for timely shipment to various vehicle processing facilities to maintain just-in-time inventory levels, based on inbound vessel arrivals and plant production. Managed an EDI system that interfaced with automotive transportation companies to report ETA and delivery information, track rail car movement, and Audit & Process payment for transportation invoices.

1995 - 1997

Fender Musical Instruments

Corona, CA

Position: Export Coordinator

Planned and carried out export shipments of finished product, parts, and accessories from distribution center in Corona, CA to retail locations throughout Canada. Responsibilities included forecasting transportation needs, preparing shipping and customs documents, coordinating with all parties involved.

Initiated and implemented a transition of this workflow from a manual process to computer-based, improving time-efficiency by 50%, while increasing the accuracy of all forms and documentation.

1990 – 1995

USCO Distribution Services

Ontario, CA

Position: Account Coordinator

Managed accounts for a Third Party Warehousing and Logistics Company. Maintained customer product inventory. Processed inbound receipts and outbound orders utilizing AS400, spreadsheet, along with other database and computer systems. Conducted physical inventories, cycle counts, quality audits, and worked directly with clients on a daily basis.

COMPUTER SKILLS

Advanced skills: Microsoft Word, Excel, Access, & PowerPoint

Intermediate skills: Microsoft Publisher, Project, and Adobe Captivate

EDUCATION & PROFESSIONAL DEVELOPMENT

Santa Ana College

Santa Ana, CA

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